In general, the hotel is not bad, large territory, well-groomed. The rooms are clean, but not the first line!! ! The first line is the hotel, from which you leave and get to the beach, and 10 minutes to the sea is different. The downside is when you come to the beach, and they tell you there are no sun loungers, free umbrellas too, after which they find a sun lounger, but under the baking sun with children without an umbrella, not at all.
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In general, the hotel is not bad, large territory, well-groomed. The rooms are clean, but not the first line!! ! The first line is the hotel, from which you leave and get to the beach, and 10 minutes to the sea is different. The downside is when you come to the beach, and they tell you there are no sun loungers, free umbrellas too, after which they find a sun lounger, but under the baking sun with children without an umbrella, not at all. After that, you go to the pool and there is no place there either - all the sun loungers are occupied, you swim and leave... I think that you can calculate the number of places, people and sunbeds. Well, for dessert, this is when you book a table for dinner at lunchtime, order food, make a reservation, come in, and they tell you, oh, sorry, we forgot to book a table for you, sit down where there is a place, you ask, and the ordered food is ready, they tell you yes, we will take it out now, then - bam! - sorry, we forgot, they are preparing it, the restaurant is packed, wait.
No animation at all
The weather was good, the sea.
These are the impressions left by the hotel, the second time we are unlikely to come.
No animation at all
The weather was good, the sea.
These are the impressions left by the hotel, the second time we are unlikely to come.
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• 5
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• traveled 5 years ago
Protected area. I really liked the work of the guard. Bracelets are checked with enviable frequency, the guards are neat and friendly. And in general - friendly and attentive staff. The road to the sea from the hotel did not bother. The room is comfortable. We had a room in the STANDARD houses. Comfortable bed, white linen.
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Protected area. I really liked the work of the guard. Bracelets are checked with enviable frequency, the guards are neat and friendly. And in general - friendly and attentive staff. The road to the sea from the hotel did not bother. The room is comfortable. We had a room in the STANDARD houses.
Comfortable bed, white linen. Towels are changed every day. Repair is worthy. The restaurant is beautiful but pricey. Pleasantly surprised - around the clock working pool. Everything was great, but. . .
AND NOW ABOUT THE SAD!!!
1. There is no air freshener for the toilet in the room. I had to buy myself. Guys, 20 hryvnia for a bottle of freshener, for such a hotel - it's ridiculous!
2. Everything pleasant and good crossed out the attitude of managers to force majeure circumstances of hotel customers! Namely: violation of the legislation of Ukraine, and in particular the Law on the Protection of Consumer Rights. Each person on vacation may have unforeseen circumstances for an urgent departure. This happened with my wife and I - we had to go to work one day earlier and, accordingly, it was necessary to reduce the vacation by one day. We turned to the hotel managers with a message about an urgent departure a day (!!! ) before the planned departure and, accordingly, about a refund in the amount of the cost of one day. Long negotiations led to nothing, which is a shame for the owners of a hotel of this level. Our right to a refund was confirmed by both my friend (Kyiv lawyer) and the consumer protection committee of the Odessa region.
CAREFULLY read the contract that you are given to sign (one of the points on the discretion of the administration on the return of funds does not comply with the legislation of Ukraine on the provision of services! ) And demand a document on depositing funds, but rather pay with a bank card! We have been visiting Zatoka for 10 years and we encountered this for the first time, although for the entire indicated period we had such a case only once and at the Golden Fish hotel we received a refund for two days without any problems, although the hotel was an order of magnitude lower. The experts of the Consumer Rights Protection Committee offered me their services with a 100% result in solving the money back problem, but there was no time to breed this "badyagu".
Dear hotel owners, I believe that you need to adhere to the laws and rules of hospitality and return money to people for services that your hotel will not provide!! !
Comfortable bed, white linen. Towels are changed every day. Repair is worthy. The restaurant is beautiful but pricey. Pleasantly surprised - around the clock working pool. Everything was great, but. . .
AND NOW ABOUT THE SAD!!!
1. There is no air freshener for the toilet in the room. I had to buy myself. Guys, 20 hryvnia for a bottle of freshener, for such a hotel - it's ridiculous!
2. Everything pleasant and good crossed out the attitude of managers to force majeure circumstances of hotel customers! Namely: violation of the legislation of Ukraine, and in particular the Law on the Protection of Consumer Rights. Each person on vacation may have unforeseen circumstances for an urgent departure. This happened with my wife and I - we had to go to work one day earlier and, accordingly, it was necessary to reduce the vacation by one day. We turned to the hotel managers with a message about an urgent departure a day (!!! ) before the planned departure and, accordingly, about a refund in the amount of the cost of one day. Long negotiations led to nothing, which is a shame for the owners of a hotel of this level. Our right to a refund was confirmed by both my friend (Kyiv lawyer) and the consumer protection committee of the Odessa region.
CAREFULLY read the contract that you are given to sign (one of the points on the discretion of the administration on the return of funds does not comply with the legislation of Ukraine on the provision of services! ) And demand a document on depositing funds, but rather pay with a bank card! We have been visiting Zatoka for 10 years and we encountered this for the first time, although for the entire indicated period we had such a case only once and at the Golden Fish hotel we received a refund for two days without any problems, although the hotel was an order of magnitude lower. The experts of the Consumer Rights Protection Committee offered me their services with a 100% result in solving the money back problem, but there was no time to breed this "badyagu".
Dear hotel owners, I believe that you need to adhere to the laws and rules of hospitality and return money to people for services that your hotel will not provide!! !
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• 4
Came here with my family and were more than satisfied. Placed all in one room, which has all the conditions for a comfortable stay. The hotel has a beautiful pool area with sun loungers. High level service, attentive administrators responded to all wishes.
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Came here with my family and were more than satisfied. Placed all in one room, which has all the conditions for a comfortable stay. The hotel has a beautiful pool area with sun loungers. High level service, attentive administrators responded to all wishes.
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• 6
Everything is great, everyone liked it. We'll come again! Sea of positive emotions. It's nice to live where everything is new and fresh. The employees are positive and responsive. Perhaps they do advertising in this way, or maybe they really are. We'll find out next year. Artem, Katya, Seryozha.
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Everything is great, everyone liked it. We'll come again! Sea of positive emotions. It's nice to live where everything is new and fresh. The employees are positive and responsive. Perhaps they do advertising in this way, or maybe they really are. We'll find out next year. Artem, Katya, Seryozha
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• 6
On this day we are relaxing in this hotel complex. Super rooms, with a stylish design, there is everything for a comfortable stay. There are recreation areas, a swimming pool, well-groomed territory. . Many thanks for the sensitive attitude to the guests (any request is fulfilled instantly). Oksana, you are a professional in your field!!! ! Once again, thank you very much!! Victoria, Kiev.
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On this day we are relaxing in this hotel complex. Super rooms, with a stylish design, there is everything for a comfortable stay. There are recreation areas, a swimming pool, well-groomed territory. . Many thanks for the sensitive attitude to the guests (any request is fulfilled instantly). Oksana, you are a professional in your field!!! ! Once again, thank you very much!!
Victoria, Kiev
Victoria, Kiev
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• 9
• traveled 6 years ago
For a long time they wanted to visit Karolino Bugaz, they arrived and began to look for a hotel in the place. We accidentally saw an ad and ended up in Welcome summer. This is not a hotel, but a complex, which consists of cottages and separate infrastructure, there is a swimming pool, a playground, such a large territory has never been seen anywhere else.
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For a long time they wanted to visit Karolino Bugaz, they arrived and began to look for a hotel in the place. We accidentally saw an ad and ended up in Welcome summer. This is not a hotel, but a complex, which consists of cottages and separate infrastructure, there is a swimming pool, a playground, such a large territory has never been seen anywhere else. The alley looks like the main street of some small town. In some places, repair work was still underway, furniture was placed in the restaurant, but this did not interfere with the general view and our rest. The beach is common, but clean and sandy with a smooth entry into the sea. We were provided with a brazier, umbrellas and sun loungers on the sea, too, and all this is included in the price of the room. The staff go out of their way to make your stay comfortable. They said that all work will be finally completed on August 10. We booked a room for the holidays on August 24, we'll see the final result. We also want to see the opening of the restaurant.
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• 7
