Terrible attitude of the employees of the base. We paid money for something that did not exist before us. The maid raises her voice not only for adults, but also for children. She served our rooms - building 1, numbers 20 and 21. Dear administration, please take action. The rooms were not cleaned. You are not allowed to take pictures near the pool.
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Terrible attitude of the employees of the base. We paid money for something that did not exist before us. The maid raises her voice not only for adults, but also for children. She served our rooms - building 1, numbers 20 and 21. Dear administration, please take action. The rooms were not cleaned. You are not allowed to take pictures near the pool. We arrived with a thoroughbred accustomed and learned cat. They didn't allow it, but that's fine. They left the cat to live in the car, although their purebred yard cat. He lived perfectly on the territory and at the reception point for the distribution of rooms. In general, beautiful. But the employees are just awful.
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• 9
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• traveled 5 years ago
We arrived from Belarus in the evening at 18-00, there were 4 of us (Father 54 years old, mother 49 years old, me and my girlfriend) found this recreation center "Dolphin". In appearance, everything is fine, near the sea, the first line, the price is fine. We agreed on the settlement, discussed with the hostess that we will live in one room for two days, and the remaining 5 days we will be settled in another room.
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We arrived from Belarus in the evening at 18-00, there were 4 of us (Father 54 years old, mother 49 years old, me and my girlfriend) found this recreation center "Dolphin". In appearance, everything is fine, near the sea, the first line, the price is fine. We agreed on the settlement, discussed with the hostess that we will live in one room for two days, and the remaining 5 days we will be settled in another room. When paying for the room, the hostess told us that Belarusians live well, that they can afford to rest for that kind of money, to which I answered her that our salary depends on the place of work of a person, and our country is not so rich in salaries, she said nothing .
Upon checking in, we were surprised that the recreation center is rich, but the rooms are very dirty, they are not cleaned, there was a smell of urine in the toilet, there was sand on the floor in the room, the sink was covered in toothpaste, spat on, the shower cubicle had apparently never been washed in my life, and is it for $500 for a triple room? ! We were occupied by 4 people in this room. Okay, they closed their eyes to these shortcomings and themselves cleaned the room after other people.
A day passes, everything is fine, the next day in the evening we went to rest in the room, I heard a knock on the door. I opened it, a woman from Ukraine is standing, and in Ukrainian she starts shouting at me that we are making noise, she has 3 children and is generally inappropriately behaving, which shocked me, since we had already rested. She was asked to see that we were all sleeping, but she went screaming to her room. After 2 minutes, the security of this recreation center "Dolphin" knocks on the room, and gives us a remark that we are making noise, it was also suggested that he go into the room and check what we were doing, we did not drink alcohol, we just slept, but he refused, and left. A minute later, that woman began to knock on the wall, I was forced to turn on the video camera on the phone and go down to the guards so that they would calm her down, in response they sent me to bed, I insisted, they agreed to go with me.
We came to the room of this woman with security, she opened it, and began to threaten me that if I did not stop making noise, she would call the police on me. Other men came running from this hotel, one Alexander in glasses (the valet in this base also changes money from vacationers in this base and deceives), I don’t know his second name, but he pulls sun loungers in this base to the beach. This Alexander began to threaten that they would call the police and evict us, it was already 12 at night. I warned them that I was making a video recording, screams, assaults began, after 8 minutes they stopped, we agreed that in the morning we would deal with the hostess.
In the morning, my father and I went to the hostess of this base, they were waiting for us there, near the hostess there was a woman of Balzac age, apparently a friend of the hostess, they invited the chief of security. The hostess behaved in a balanced manner, which you can’t say about her friend, she began to offer to evict us, without listening to us, the parking attendant Alexander ran in, started shouting that we were all the time and we were arguing with this woman from the next room on the balcony and insulted her, I he offered to watch my video from the phone, he said, it’s not necessary to show us anything and ran away.
The hostess listened to our version of what happened, did not say anything about this, only offered us to move to another room, but closer to the sea, as we agreed with her, we agreed, since the money had already been paid, and no one would return it to us . As a result, they did not apologize to us, they only said that they would follow us until the end of the holiday, so far we cannot understand why we were treated like that if we rested quietly and did not touch anyone.
More than a foot in Zatoka, because for this money + you can add a little and relax on a tour in Turkey or Egypt, and the attitude there will be better. As it turned out later, apparently they wanted to evict us with the police (apparently bribed), but not to return the money (according to their internal rules, if a vacationer makes noise, he is evicted, but the money is not given back), but they realized that our whole conflict is fixed on video.
Upon checking in, we were surprised that the recreation center is rich, but the rooms are very dirty, they are not cleaned, there was a smell of urine in the toilet, there was sand on the floor in the room, the sink was covered in toothpaste, spat on, the shower cubicle had apparently never been washed in my life, and is it for $500 for a triple room? ! We were occupied by 4 people in this room. Okay, they closed their eyes to these shortcomings and themselves cleaned the room after other people.
A day passes, everything is fine, the next day in the evening we went to rest in the room, I heard a knock on the door. I opened it, a woman from Ukraine is standing, and in Ukrainian she starts shouting at me that we are making noise, she has 3 children and is generally inappropriately behaving, which shocked me, since we had already rested. She was asked to see that we were all sleeping, but she went screaming to her room. After 2 minutes, the security of this recreation center "Dolphin" knocks on the room, and gives us a remark that we are making noise, it was also suggested that he go into the room and check what we were doing, we did not drink alcohol, we just slept, but he refused, and left. A minute later, that woman began to knock on the wall, I was forced to turn on the video camera on the phone and go down to the guards so that they would calm her down, in response they sent me to bed, I insisted, they agreed to go with me.
We came to the room of this woman with security, she opened it, and began to threaten me that if I did not stop making noise, she would call the police on me. Other men came running from this hotel, one Alexander in glasses (the valet in this base also changes money from vacationers in this base and deceives), I don’t know his second name, but he pulls sun loungers in this base to the beach. This Alexander began to threaten that they would call the police and evict us, it was already 12 at night. I warned them that I was making a video recording, screams, assaults began, after 8 minutes they stopped, we agreed that in the morning we would deal with the hostess.
In the morning, my father and I went to the hostess of this base, they were waiting for us there, near the hostess there was a woman of Balzac age, apparently a friend of the hostess, they invited the chief of security. The hostess behaved in a balanced manner, which you can’t say about her friend, she began to offer to evict us, without listening to us, the parking attendant Alexander ran in, started shouting that we were all the time and we were arguing with this woman from the next room on the balcony and insulted her, I he offered to watch my video from the phone, he said, it’s not necessary to show us anything and ran away.
The hostess listened to our version of what happened, did not say anything about this, only offered us to move to another room, but closer to the sea, as we agreed with her, we agreed, since the money had already been paid, and no one would return it to us . As a result, they did not apologize to us, they only said that they would follow us until the end of the holiday, so far we cannot understand why we were treated like that if we rested quietly and did not touch anyone.
More than a foot in Zatoka, because for this money + you can add a little and relax on a tour in Turkey or Egypt, and the attitude there will be better. As it turned out later, apparently they wanted to evict us with the police (apparently bribed), but not to return the money (according to their internal rules, if a vacationer makes noise, he is evicted, but the money is not given back), but they realized that our whole conflict is fixed on video.
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• 34
Pre-booked a room for parents with a grandson for 2 nights. The money was transferred to the Privat Bank card, the whole day they sought confirmation of payment from the Dolphin base. The cost is 1700 UAH/day, which is a lot of money for Zatoka. But when the parents arrived at the place, they brazenly, in a rude manner, offered to take the money and showed them to the exit.
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Pre-booked a room for parents with a grandson for 2 nights. The money was transferred to the Privat Bank card, the whole day they sought confirmation of payment from the Dolphin base. The cost is 1700 UAH/day, which is a lot of money for Zatoka. But when the parents arrived at the place, they brazenly, in a rude manner, offered to take the money and showed them to the exit. you see, it’s not profitable for them to settle for 2 days... but it was weak to say about this in advance, before taking the money ???
People came to relax with a child, to gain positive emotions, and they were mixed up with no idea what and did not apologize, but only grinned impudently in their faces. The attitude towards guests is terrible.
I would not recommend this base to anyone. They take money, but they have never heard of such a concept as a service. Administrator Elena, learn how to respectfully talk to people, without raids.
I do not advise anyone, although the living conditions are normal.
People came to relax with a child, to gain positive emotions, and they were mixed up with no idea what and did not apologize, but only grinned impudently in their faces. The attitude towards guests is terrible.
I would not recommend this base to anyone. They take money, but they have never heard of such a concept as a service. Administrator Elena, learn how to respectfully talk to people, without raids.
I do not advise anyone, although the living conditions are normal.
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• 33
Hello everyone! (who is reading this review) We rested with the whole family with 2 children and friends in the 2nd building. The rooms are good, everything worked. No complaints. Everything that is written about the minuses, they are not visible to a decent person. And what you can see, so remove it yourself.
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Hello everyone! (who is reading this review) We rested with the whole family with 2 children and friends in the 2nd building. The rooms are good, everything worked. No complaints. Everything that is written about the minuses, they are not visible to a decent person. And what you can see, so remove it yourself. The main thing is to have a mood for rest, because the territory of this base is beautiful and the sea is warm, in addition to the sea, there is a clean pool. The staff, security, administration of the base are well-mannered people, no one is rude here, everything is civilized (there is something to compare with, because we are not in Zatoka for the first time). Special THANK YOU and THANK YOU to the animator NINULA!! ! (by the way, our compatriot is from Belarus) SUPER!! ! The most beautiful person, a professional in his field, will find an approach to any child and adult, even grandparents, will involve in all activities. You will look forward to Nina. Who loves a morning swim in water aerobics, exercises, all sorts of competitions, master classes, tennis matches, volleyball, sand mermaids on the seashore, beach discos, etc. . d-then you HERE! Relax with pleasure, this base has ALL THE AMENITIES! Don't bother and don't look for cons, just enjoy the summer! Health and prosperity to all employees of the base "Dolphin"! Have a nice holiday! We will definitely come here again! Bye Bye!
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• 4
Rested with my son in June 2018 - had a very good time. From the pros: excellent location, clean area, children's free animation, friendly staff, clean pool, which is cleaned. Of the minuses - the rooms could be a little cleaner, in a wooden case, Wi-Fi is not very good, the TV in the room is old and squeaks, there is no cleaning of the rooms.
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Rested with my son in June 2018 - had a very good time. From the pros: excellent location, clean area, children's free animation, friendly staff, clean pool, which is cleaned. Of the minuses - the rooms could be a little cleaner, in a wooden case, Wi-Fi is not very good, the TV in the room is old and squeaks, there is no cleaning of the rooms.
We lived in a wooden building - from there there is simply a stunning view of the sea and the pool.
In general, the impressions are excellent, but the price is good, but only until June 20, then it is already unreasonably expensive (2-3 times more expensive). I myself live in Odessa, from the local resorts I like Zatoka the most. I can recommend Dolphin, I checked it : )
We lived in a wooden building - from there there is simply a stunning view of the sea and the pool.
In general, the impressions are excellent, but the price is good, but only until June 20, then it is already unreasonably expensive (2-3 times more expensive). I myself live in Odessa, from the local resorts I like Zatoka the most. I can recommend Dolphin, I checked it : )
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• 20
Playground, kids pool, Tennis tables, clean rooms, table football, Good prices for early June, bite further. Wifi is very good!! !
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Playground, kids pool, Tennis tables, clean rooms, table football, Good prices for early June, bite further. Wifi is very good!! !
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• 14
