Абсолютне дно The absolute bottom

I advise you to bypass this place on the tenth road.
07.08. 20 booked an apartment there for two nights to celebrate his wife's birthday. We are a family of 4 people: me, my wife, an adult daughter and an 11-year-old son. The number of people was reported to the administration. They said ok, we will deliver extra beds. Invoiced, asked to pay 50% - the cost of one night. Additionally, the bill indicates the availability of additional seats. For reference: the cost of the room - 3000 UAH, the cost of an extra bed for an adult - 500 UAH, the cost of an extra bed for a child - 400 UAH. The total amount per day is UAH 3.900. Wait a minute.
We arrive on Saturday night. The administrator shows the number. The number is old, killed, not what is in the photo, well, but already. This room has a double bed for a baby. We ask: where should our children sleep? An extra bed for my daughter was placed on the terrace.

The 11-year-old son, 135 cm tall, according to the hotel, should be placed in a crib, they say they ordered a cot. Those who reported the age of all guests in advance, the administrator ignores. It's evening outside, we're tired from the road. The conditions do not suit us, they do not correspond to the price, but the money is paid, so we tell the administrator that we stay with them for the night, we paid the price in advance, and leave in the morning. The administrator says that he can't settle us: either pay extra for the second day, or I don't settle. I say well, we paid, will you return the money? The administrator says: yes, return the money to the current account within 2 days.
11.08. 20 wife calls the hotel to inquire about the refund. Her number is blocked, she can't call the administrator. I type from my own. The administrator raises. Food: what about money?
He says it is unknown, because it is decided by the owner, and he, they say, does not yet know that the money must be returned, because the administrator did not inform him. Please contact me with the owner. The administrator flatly refuses. I understand that we are just fools.
Since we were nearby, we come to the hotel. Administrator in place. I'm already eating, looking into my eyes, what's with the money? The rhetoric has changed. The essence is something like this: it's your own fault, everything is written on our website, you had to read it, no one will return any money to you.
The police were called. They wrote statements. The police as the police in Ukraine are completely helpless. I write in the statement: establish the identity of the administrator, establish whether this person is really in an employment relationship with a business entity and find out whether this is not a fraud. The person seemed to be identified. The administrator could not present the employment contract to the police, I suspect that he simply does not exist and the hotel is stupidly working "black".
I draw the attention of the police to this. They say they recorded it, we will pass it to the labor inspection. I would like to draw the police 'attention to the fact that all the staff are without masks and antiseptics, no one keeps their distance - in a word, they completely ignore the quarantine rules. I am writing another statement about the violation of quarantine rules. The policeman goes to the administrator and receives the answer that the hotel is not working! ! ! ! ! And the guests on the territory - he does not even know who it is and what they are doing here. The whole circus. The police confiscate documents, do not draw up protocols and go on another call. Curtain.

We are currently awaiting a letter from the police and will sue. Draw your own conclusions.