Ужасный персонал, ужасный коттедж, недоброжелательный коллектив базы!! Terrible staff, terrible cottage, hostile staff of the base!!

We chose this hotel because we looked at the photos on your site, really liked the view and the reviews were good! We went there to celebrate my birthday. . . I still regret that we went there. . .
How disappointed we were when we got there!
I'll start in order, the administrator Yana met us - she was not at all friendly, a simulated and not a natural smile...
We lived in cottages, rented 3 rooms, (were with children) inside each room there is a bed and an armchair that folds out, if we want to put a child there, we have to pay separately for each child 50 UAH per day!
We went into the room, there was a stink of sewerage, to which the administrator said that it would disappear... Let me remind you! (That we booked these cottages almost a week in advance!!!! )
It was very cold, there were no heaters in two rooms at all!!
We asked for duiki! At least for kids! The administrator deigned to give us her due, but the next day, while we were at breakfast, we went into the room and took it away!

Mold in the showers!
The cabins are held on the top two hooks!!!
The other two rooms do not have a TV remote control! In one, the TV did not turn on at all!
Food for 3+. Half of the menu is out of stock! Prices are not cheap! Portions are small!
The waitresses were dumb, every word had to be drawn out, very silent, not smiling, and besides, one of them had dirt under her nails, and the second had peeling varnish : (
They had a birthday party there, they made a menu in advance (but as it turned out the next day in the evening, that half of the menu was missing, and besides, we were persuaded to move to another room (the room where they call the game room) (they said that they would make us cozy there , remove all unnecessary, lay a beautiful table, put on music and we can sit there longer than until 11 pm!
How upset I was that when we came to the table in the evening, not only did no one remove anything !! ! They decided that the toys should be left! There were 3 salads on the table and nothing else!
They didn't install any musical equipment either. . . In general, they ruined my birthday! I had to order a bunch of everything on the spot . . They brought the barbecue almost on toothpicks, the portions are small, they cook barbecue and baked vegetables not on the grill...
In general, we decided not to spoil our mood with this and went to dance in the common room... But at 11 o’clock we were told that they were closing! Although they promised us that we could sit longer!
The administrator Yana came . . Again, she didn’t really explain anything, she said that everything would be fixed tomorrow! But of course, no one fixed anything on the wrong day, not the next! No one even apologized. . .
All with gloomy faces. , sad and not cheerful at all !! ! When they were interested in where to go, they couldn’t answer us, in response they heard there was nothing nearby . .

When we were leaving, we were met, it seems, as a director - the most adequate and pleasant man there ! ! And it turns out that there are a lot of places around where one could take a walk and see the old church and thermal waters.
In general, we will never go to the Visson club! The opinion about Transcarpathia remains disgusting as about their hospitality !!
One plus is that it's beautiful around!!
But from the attitude of the staff, service, etc. This is the worst thing I've ever seen! !