Отель хороший, но сервиса НЕТ The hotel is good but the service is not

We decided to support local tourism and visit Transcarpathia. Chose the hotel, reviews in general were 50/50. We decided that, as usual, it depends on everyone's mood. We agreed in advance that the room would be in the cottage, knowing that anything can happen, she asked for written confirmation. Again, the day before arrival, we agreed on a transfer, this service is available on the website and is ordered according to the administrator. Almost before the arrival in Uzhgorod, the administrator called and said that the car was late for 10 minutes, and so every 10-15 minutes lasted 3.5 hours. Those. we were hungry, tired from the road, we could not move away from the station, as the car was about to arrive. Either a traffic jam, or looking for a place to park, or literally looking at us)))) By the time the car arrived, my husband was furious. And what was our surprise when we saw a Gazelle full of dirty linen and boxes for vegetables. And the dear uncle told us that he was also going to the laundry and the market, and then one hundred percent to the hotel))) I had a tantrum.
In general, we spent the day at the station, the bazaar and on the road)) Thanks to the hotel driver, he really loves his region, work and on the road he tried to entertain us and tell us as much as possible !! ! If the administration reads our reviews, please note that we did not arrange a dressing, only thanks to him !!!
Upon arrival, no apologies, no compensation....GENERALLY, the administrator, not the owners, did not even try to smooth the impression and announced that there was no our room, only a suite and you had to pay extra for it. And then I got carried away. I refused to pay for the transfer and I consider it unethical to solve the problems of the hotel at the expense of the guests. If the administration decided to save money and also make money on the road, since the car is on gas, at least you need to arrive at the agreed time or not charge UAH 300.00 for this service !!!! ! For the room we refused to pay the full amount and paid only 50%.

LUX room, I write with a capital letter, because the hotel administration probably does not quite understand what a suite is. In my opinion, and all over the world. A deluxe room is not the presence of two or more rooms and a large bathroom. This is also the service))) It is not in this hotel !!! ! The room was cleaned once, there were no glasses and I could not interrogate them, at my request the restaurant refused me (owner). There is no soundproofing, if they live on top, you will not rest or will wake up with the neighbors from above. Since the chandelier voices all the movements of the neighbors. There is already fungus in the bathroom. There is no air conditioning, the TV does not work well. One plus - the first floor and you are right next to the pool))
The food is terrible. Expensive, take advantage of the fact that there is nowhere else to go. The waiters try hard, but honestly it can be better))
The administrator cannot provide information. I had to ask the waiters how to drive transport. Again, from the guests of the hotel we learned that you can call a taxi for 300 UAH !! ! and go to Uzhgorod.
Bicycles from my grandmother's time, or just no one looks after them. It's just sad.
Fish in the lake is either a rarity or it simply is not there)))
Billiards - a small room, the cue does not always fit)))
Pros: Tennis!! ! - it's just super, table tennis is a great table. Pool - if it's warm. The territory is very beautiful, healing evidence - I recommend it to everyone.
In general, we had a great rest, but we are positive people and not scandalous. But we planned to come in the winter and changed our minds. With such a service, the owners can only count on turnover, as there is no desire to return to the hotel at all !!!
P. S. They wrote that there are many places where you can go and look around. As such, there are no places, so places)). And the hotel offered a free tour of the area. When I asked when it will take place, the administrator answered me so I took you around the hotel - this is she and there is that wonderful excursion)))