Good hotel, but not ready to solve the problems that arose through their fault

Written: 9 october 2019
Travel time: 25 — 29 september 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 6.0
Cleanliness: 8.0
Food: 8.0
Amenities: 2.0
Beautiful hotel, very clean, delicious food. Nice pool with warm and clear water, great spa treatments.

But during my stay at the motel, there were problems with the light at night and the Iphone charger burned out. The hotel administrator refused to compensate, as they said that I did not immediately report this and they are not sure that it was their fault (price 700 UAH). Although in the evening the lights were constantly knocked out and we had to change the room 2 times.
Translated automatically from Russian. View original