Готель НЕ рекомендую I do NOT recommend the hotel

Rested this year in Belle Royalle from January 2 to January 10, more precisely from 2 to 4 January. I really hope that this review will be read by the hotel owners.

Liked: clean hotel, swimming pool with water, but nuuu duuuuzhe with hot water, probably 36 degrees, it was simply impossible to swim. Delicious breakfasts at the hotel and delicious food in the hut with pleasant waiters.

Why not stay in this beautiful hotel, only thanks to 2 administrators at the reception: Olga and Catherine.
We arrived on January 2 at 8:45. There was no one at the reception. We waited for 15 minutes, then started calling, 5 minutes later a girl came. She did not say hello, threw her coat on a chair and said dissatisfied: "We have a settlement from 14.00. " We were surprised and asked her who she was. It turned out that this is receptionist Olga and we are not expected here, and our arrival here is not happy.

We asked why no one had been to the reception for so long, to which Olga replied that they would be quartzed in the morning, so no one could be in the room. We didn't know about it and we were indoors all this time. We did not understand why no one wrote or warned about quartz. Later they met Kateryna, in Olina's words, her manager. I will not describe all communication with her. In short - Catherine smiled in her eyes, but at the same time made it clear: dear guests, we do not need you here, neither you nor your money.

Then there were the little things: the extremely hot water in the pool and in the locker rooms is incredibly hot, most of the lockers in the locker rooms just do not work, the showers are broken. So we paid for another day and started looking for the hotel or complex where the best service and will need our money. Quickly found and moved.
That is, according to our estimates, for 3 people in 10 days we planned to spend more than 60 thousand UAH in Belle Royalle, but our money was extra for this institution and we moved to another.

Conclusion. Dear guests, before choosing a holiday in Belle Royalle, think carefully about whether it is worth it. If you do decide to come here, be prepared for the rudeness, incompetence and meanness of the staff at the reception.

Dear owners, we understand that Oli and Katya are deeply concerned about whether there will be guests in your complex or not, their salaries do not seem to change, but the business from the fact that we left the institution earlier and lost income , well, loyal guests who could come more than once and bring money.