Вьетнам Vietnam

We rested at the Sea Lion Beach Resort & Spa 4 * from 30.10. 12 to 12.11. 12. We went from the operator FOCUSTRAVEL.
1. Transfer.
Booked a private transfer from Ho Chi Minh City to Mui Ne. They gave us a minibus with a driver and a Vietnamese guide (very incomprehensibly speaking Russian). There were four rows of seats in the minibus and the legs did not fit between the seats at all, I had to sit sideways. When we arrived the representative of FOCUSTRAVEL Marina tel. 01255652614 said that it turns out that we ourselves ordered an individual transfer with a guide. We were very surprised, because we needed a passenger car in order to more comfortably overcome the five-hour journey with the child.
That is, they deliberately deceived us and cut down the money for the guide, and we were driving in a terribly uncomfortable minibus.
On the way back we demanded a car without a guide. The car was served, but with an hour delay.

2. Hotel

At the hotel, we paid for the Delux SV room (superior with sea view).
As a result, they wanted to settle us in a small room (Standart) overlooking the pool. For more than two hours we argued at the reception. As a result, we were settled for one night in a Delux SV room, but with two beds. The next day we moved to a normal Delux SV room with one large bed.
The rooms were cleaned well, bed linen and towels changed every day.
The hotel area is beautiful.
The pool was closed for 3 days, a day later it was closed again for a day.
The beach is not cleaned at all, dirt and debris.
The tour operator did not warn that at the entrance we should check the availability of the provided items and count everything, as a result, we had 2 kimonos in the room, and there were three of us (2 adults and a child). When leaving, they began to demand a third kimono from us, again they argued for an hour, but they did not pay. Conclusion: you need to recalculate everything at the entrance.
During an argument about a kimono, we called our representative Marina and asked her to come and deal with the situation, to which we received the answer: “I live far away and cannot come. »
3. We went from this operator on an excursion to the reclining Buddha and to the lighthouse. The tour was not interesting, free time was not given almost at all. You have to take a boat to the lighthouse. The boat was filed five meters from the shore, there were waves, until they reached it on the water, everyone got wet. It was necessary to get into it directly from the water, as a result, one woman could not jump into it and remained on the shore.
4. Insurance company "insurance group MSK"
My husband was allergic to the sun (rash all over his body and severe itching), they wanted to call a doctor through the insurance MSC. The insurance company told us that if you have a solar allergy, then the insurance company does not pay for it and you will pay $ 120 yourself, that is, solar allergy is not included in the insurance!

As a result, they found a Vietnamese doctor who speaks Russian, who took $ 10 for a consultation and prescribed medicines. The allergy went away after 3 days.