Good afternoon, the hotel is terrible. Staff and service at the lowest level. During all ten days of stay, towels were changed once, the administration did not respond to comments. Rude staff in the dining room, food is terrible, from the word go, especially for children, you will not find anything up to 6 years old, because children at this age are picky eaters.
… More ▾
Good afternoon, the hotel is terrible. Staff and service at the lowest level. During all ten days of stay, towels were changed once, the administration did not respond to comments. Rude staff in the dining room, food is terrible, from the word go, especially for children, you will not find anything up to 6 years old, because children at this age are picky eaters. In the lobby bar there is an elderly bartender who is constantly dissatisfied, even though the hotel is "all inclusive". In the hotel, the entire staff behaves in a superior manner. I do not recommend the hotel, the price does not meet the standard of the hotel. Don't waste your time and money. I do not recommend!! !
Like
You like
Show other comments …
• traveled 3 years ago
Positive: The room has a sea view, the beach is 50 meters away, the smell of the sea is heard in the room. It was possible to eat in the dining room if there were places on the street (terrace). The territory is large. Family vacation, we have two children aged 6 and 0.6), there was where to walk with a stroller.
… More ▾
Positive: The room has a sea view, the beach is 50 meters away, the smell of the sea is heard in the room. It was possible to eat in the dining room if there were places on the street (terrace). The territory is large. Family vacation, we have two children aged 6 and 0.6), there was where to walk with a stroller. Quiet! ! ! Compared to the sunny beach where we rested, it is very quiet. There is an Italian restaurant on the territory, where they cook delicious food, you need to sign up for it with the administrator. Since we were 8 nights, as we were told, you can visit it twice, if seven nights, then already once.
Negative: So it turns out that it is more than positive (. When checking in, we stood at the administrator for a long time (administrators said something), I immediately got a not good impression, although it was clear that we were with a baby.
Room: The room had a terrible bed (old, torn, one pillowcase was missing at all, the pillows were very old and knocked together). The furniture is old, not to list everything old.
The room had a flat screen TV) otherwise I write that everything is old))), the refrigerator is empty! Hairdryer in the bathroom - that's all there was from technology. Hangers in the closet, enough to hang things. Why am I writing this because the hotel positions itself as a four star. The toilet lid must be removed as you sit on the toilet, it rests on your back. Details and unpleasant details. The room is clean! I don’t know if the cleaning ladies were everywhere we had young girls who cleaned well. Every day they filled the watering can, washed the floors, took out the garbage. But all the same, we walked around the room, shod, because the wheelchair is sand, and so you bring sand from the sea, it’s not pleasant to go to bed with sand on your feet. The woman walked in slippers that we took with us, and my son and I in flip flops. A couple of days I went to ask for a kettle that was given to the room because the mixture had to be prepared by the baby. We had no idea that a 4 star hotel could not have a kettle in the room.
At first, the administrator said that you can get hot water at the bar from a coffee machine, somehow she tried it in a ripe one and my heart shook a lot that I give this water to a child to drink. The water was so much ggggge that it’s impossible to convey, with bleach, you can hear the pipes terribly. I asked for a kettle in a raised voice, the administrator said already rushing. A couple more times I went to KNOCK THE KETTLE. I bought water in the store and then calmed down with food for the child.
Dining room: You are hungry from the road, the choice of a large dining room (dining room or restaurant), I don’t know how to call this place, big. You collect a lot of things, as a result, you leave almost everything on a plate. Everything tastes amazing something with their seasonings something generally amazing tastes. I am not a gourmet and close, so that you understand yourself, I have been serving for 16 years and the food yourself, I think you can guess what it is in the army, but this is the food that was Royal Bay, I did not eat it. I ate fruit, a variety of ment fruits was large and tasty.
The only time we are probably so “elastic”, the watermelon was somewhere bit and sour, and I gave it to my child. And he eats and does not cringe). We had such a schedule. I and the baby go for a walk with him somewhere around 7 o'clock, if the dining room is already open, I go in, take eggs in glaze and have breakfast. I did not find another for myself, although at home I have breakfast only milk porridge or cereal. But the milk was so diluted with water and constantly warm, although it was in thermoses, in short, it was not tasty for me. A woman with her eldest son got up later, as her little one tormented her at night. When they arrived, everything was cold, the small average also ate almost nothing from the entire assortment. In short, a kitchen from 5 to 1 can pull away. You can write a lot in detail and in general a big minus. Although there were many people with children, what they ate these children is a mystery to me. Still in dogonochku about nutrition. On the territory there is where they cook hot dogs and stuff, and everything is FRIED.
I must not want lubrication for a long time.
Water park: there is such a miracle on the territory (free of charge). Already half is closed, and where the children descend, the pressure of the water is such that my little one, as soon as I got in, I began to worry where he was. Doesn't leave! We were in the water park of the park once, so that you understand yourself, the child never said that I want to go to the water park. Well, how not to go.
Another minus was noticed, people who came to the settlement, they were not allowed into the dining room, this is the rating of the hotel, it simply does not fit in the head.
Sea: probably the main thing is because we want to go to the sea. The beach is not cleaned, a lot of small and not small ones such as old wood, it is possible that this is from fires in Turkey, but they are also deep on the coast. Almost all the time we were 2-3 meters not clear water, one day there were algae, there were no jellyfish, I did not see. You go deeper into the clear sea. The event is good. But this depth for a 6 year old was not clean. Sunbeds, deck chairs for free.
But people think only of themselves.
I left towels on the sunbeds, but they themselves were somewhere else. But I did not see anyone sunbathing without a sunbed. There must have been enough for everyone.
These are Viktoria grup hotels, this is Royal Park, Royal castel, perhaps others, it seems that funds are generally not invested, everything dies and dies. Two years ago, we rested in the Kalina Garden hotel, there is no comparison there, too, 4 stars.
We arrived with our own transport, parking is paid twelve levs. per day.
I think my review will be useful to someone. Good vacation.
Negative: So it turns out that it is more than positive (. When checking in, we stood at the administrator for a long time (administrators said something), I immediately got a not good impression, although it was clear that we were with a baby.
Room: The room had a terrible bed (old, torn, one pillowcase was missing at all, the pillows were very old and knocked together). The furniture is old, not to list everything old.
The room had a flat screen TV) otherwise I write that everything is old))), the refrigerator is empty! Hairdryer in the bathroom - that's all there was from technology. Hangers in the closet, enough to hang things. Why am I writing this because the hotel positions itself as a four star. The toilet lid must be removed as you sit on the toilet, it rests on your back. Details and unpleasant details. The room is clean! I don’t know if the cleaning ladies were everywhere we had young girls who cleaned well. Every day they filled the watering can, washed the floors, took out the garbage. But all the same, we walked around the room, shod, because the wheelchair is sand, and so you bring sand from the sea, it’s not pleasant to go to bed with sand on your feet. The woman walked in slippers that we took with us, and my son and I in flip flops. A couple of days I went to ask for a kettle that was given to the room because the mixture had to be prepared by the baby. We had no idea that a 4 star hotel could not have a kettle in the room.
At first, the administrator said that you can get hot water at the bar from a coffee machine, somehow she tried it in a ripe one and my heart shook a lot that I give this water to a child to drink. The water was so much ggggge that it’s impossible to convey, with bleach, you can hear the pipes terribly. I asked for a kettle in a raised voice, the administrator said already rushing. A couple more times I went to KNOCK THE KETTLE. I bought water in the store and then calmed down with food for the child.
Dining room: You are hungry from the road, the choice of a large dining room (dining room or restaurant), I don’t know how to call this place, big. You collect a lot of things, as a result, you leave almost everything on a plate. Everything tastes amazing something with their seasonings something generally amazing tastes. I am not a gourmet and close, so that you understand yourself, I have been serving for 16 years and the food yourself, I think you can guess what it is in the army, but this is the food that was Royal Bay, I did not eat it. I ate fruit, a variety of ment fruits was large and tasty.
The only time we are probably so “elastic”, the watermelon was somewhere bit and sour, and I gave it to my child. And he eats and does not cringe). We had such a schedule. I and the baby go for a walk with him somewhere around 7 o'clock, if the dining room is already open, I go in, take eggs in glaze and have breakfast. I did not find another for myself, although at home I have breakfast only milk porridge or cereal. But the milk was so diluted with water and constantly warm, although it was in thermoses, in short, it was not tasty for me. A woman with her eldest son got up later, as her little one tormented her at night. When they arrived, everything was cold, the small average also ate almost nothing from the entire assortment. In short, a kitchen from 5 to 1 can pull away. You can write a lot in detail and in general a big minus. Although there were many people with children, what they ate these children is a mystery to me. Still in dogonochku about nutrition. On the territory there is where they cook hot dogs and stuff, and everything is FRIED.
I must not want lubrication for a long time.
Water park: there is such a miracle on the territory (free of charge). Already half is closed, and where the children descend, the pressure of the water is such that my little one, as soon as I got in, I began to worry where he was. Doesn't leave! We were in the water park of the park once, so that you understand yourself, the child never said that I want to go to the water park. Well, how not to go.
Another minus was noticed, people who came to the settlement, they were not allowed into the dining room, this is the rating of the hotel, it simply does not fit in the head.
Sea: probably the main thing is because we want to go to the sea. The beach is not cleaned, a lot of small and not small ones such as old wood, it is possible that this is from fires in Turkey, but they are also deep on the coast. Almost all the time we were 2-3 meters not clear water, one day there were algae, there were no jellyfish, I did not see. You go deeper into the clear sea. The event is good. But this depth for a 6 year old was not clean. Sunbeds, deck chairs for free.
But people think only of themselves.
I left towels on the sunbeds, but they themselves were somewhere else. But I did not see anyone sunbathing without a sunbed. There must have been enough for everyone.
These are Viktoria grup hotels, this is Royal Park, Royal castel, perhaps others, it seems that funds are generally not invested, everything dies and dies. Two years ago, we rested in the Kalina Garden hotel, there is no comparison there, too, 4 stars.
We arrived with our own transport, parking is paid twelve levs. per day.
I think my review will be useful to someone. Good vacation.
Like
You like
What can I say, it's a pity that we chose this hotel, there is nothing here except the sea and the territory!! ! The food is all tasteless and cold, the chicken is rotten, the fish is raw, we tried to come at different times, but the food is always cold, even in the morning the fried eggs are cold! A 6-year-old child has absolutely nothing to eat, the second child is 6 months old, we asked for a kettle for 2 days, as we were preparing the mixture, we had to call the guide to resolve the issue.
… More ▾
What can I say, it's a pity that we chose this hotel, there is nothing here except the sea and the territory!! ! The food is all tasteless and cold, the chicken is rotten, the fish is raw, we tried to come at different times, but the food is always cold, even in the morning the fried eggs are cold! A 6-year-old child has absolutely nothing to eat, the second child is 6 months old, we asked for a kettle for 2 days, as we were preparing the mixture, we had to call the guide to resolve the issue... redneck and economy are the business cards of the hotel, it is felt everywhere! Bedding with huge holes, dirty pillows, without one pillowcase. There is no water in the rooms, there is only at the bar, but it is from the tap and stinks of bleach... Of the pluses, perhaps only the view of the sea, the water park is small, half-working... the hotel is definitely not worth the money, and even more so it does not pull on 4 *, it's just mocking in relation to tourists!
Like
You like
My friends and I rested in early September, during the rampant coronavirus pandemic, so this left its mark on the overall impression. It was incredibly empty and deserted. The hotel does not cause the effect of "wow! ". It has been renovated for quite some time. The rooms are clean, but the interior is outdated.
… More ▾
My friends and I rested in early September, during the rampant coronavirus pandemic, so this left its mark on the overall impression. It was incredibly empty and deserted. The hotel does not cause the effect of "wow! ". It has been renovated for quite some time. The rooms are clean, but the interior is outdated. The staff is friendly and helpful. Towels were changed daily. Bedding - at the request of the client. A decent hotel for the money. Clean, quiet, sea view from all rooms, except for 2 rooms per floor (occupied by staff). The sea is clean and right under the window.
The hotel has its own beach, with free sun loungers and umbrellas, descent to the water along large boulders, or bypass (40-70 meters), but we went down the boulders without any problems. What surprised us all was the kitchen. Everything was not just tasty, but very, very tasty. The lobby bar is open from 10am to 12pm. Alcoholic drinks are not body drinks.
Beer is one of the best varieties produced in Bulgaria. The coffee in the bar is natural and very tasty. The kids liked the ice cream - very tasty and high quality from Nestle, not some kind of frozen water. On the territory of the hotel complex there is a good water park, the entrance for guests is free.
Bottom line: we really enjoyed it. If you do not expect the level of 4 * Turkish hotels, then you will definitely not be disappointed by choosing a holiday in this hotel.
The hotel has its own beach, with free sun loungers and umbrellas, descent to the water along large boulders, or bypass (40-70 meters), but we went down the boulders without any problems. What surprised us all was the kitchen. Everything was not just tasty, but very, very tasty. The lobby bar is open from 10am to 12pm. Alcoholic drinks are not body drinks.
Beer is one of the best varieties produced in Bulgaria. The coffee in the bar is natural and very tasty. The kids liked the ice cream - very tasty and high quality from Nestle, not some kind of frozen water. On the territory of the hotel complex there is a good water park, the entrance for guests is free.
Bottom line: we really enjoyed it. If you do not expect the level of 4 * Turkish hotels, then you will definitely not be disappointed by choosing a holiday in this hotel.
Like
You like
Full compliance price-quality. Excellent food. It is part of the Victoria Group complex, so you can use almost all the services, regardless of the hotel of residence. Nice big area. They settled right away. This is the base hotel of the Anex-tour operator. The guide is always available for any questions. The organization is good.
… More ▾
Full compliance price-quality. Excellent food. It is part of the Victoria Group complex, so you can use almost all the services, regardless of the hotel of residence. Nice big area. They settled right away. This is the base hotel of the Anex-tour operator. The guide is always available for any questions. The organization is good. Sunset in the sea at the hotel - sand, then very uncomfortable stones. It is possible to attend excursions. Interesting enough. Shops on the territory accept payment mainly in leva. There is no exchanger in the hotel. You need to prepare or ask the guide. Would like to return.
Like
You like
I rested with a child (5 years old), arrived at 21.00, settled immediately, the room is very good, as I wanted, with a view of the sea), the hotel area is gorgeous, everything is green, the sea was a little stormy, we were lucky with the weather, our own water park, you cantravel on a small train, at every step there are different buns, ice cream, etc.
… More ▾
I rested with a child (5 years old), arrived at 21.00, settled immediately, the room is very good, as I wanted, with a view of the sea), the hotel area is gorgeous, everything is green, the sea was a little stormy, we were lucky with the weather, our own water park, you cantravel on a small train, at every step there are different buns, ice cream, etc. There was enough food in the restaurant - for every taste, animation for children every evening (I didn’t watch it during the day)... We were in Bulgaria for the first time and were very pleased with the rest.
Like
You like
• 3
• traveled 6 years ago
The second time rested with her husband in Bulgaria. This time, friends advised us to stay at the Royal Bay Hotel in Elenite. The tour was taken from t-o TPG. Everything was organized professionally, timely departure, transfer, constant support. We arrived at the hotel for check-in. The territory is just huge and quite beautiful, a lot of vegetation, swimming pools, bars, water park.
… More ▾
The second time rested with her husband in Bulgaria. This time, friends advised us to stay at the Royal Bay Hotel in Elenite. The tour was taken from t-o TPG. Everything was organized professionally, timely departure, transfer, constant support. We arrived at the hotel for check-in. The territory is just huge and quite beautiful, a lot of vegetation, swimming pools, bars, water park. . . The staff made a good impression, friendly, responsive, always help and prompt. Service at a high level. Sea view room. Spacious, comfortable. Matched the descriptions. Large bed, table, chair, wardrobe, mirror. Balcony with furniture. Bathroom with clean towels. There were no complaints about cleaning. Air conditioning, TV, refrigerator worked fine. Of course, the number is not new, but it looks quite normal. The food is not very varied, but tasty, fresh products. Meat, fish, vegetables and fruits daily in several forms, various side dishes, salads, sweets, desserts. Soups. Breakfast is standard (pastries, eggs, fruit, cereal, drinks). Service fast. The animators at the hotel are very cheerful, they hold many different games, competitions, contests, as well as all sorts of entertainment programs. The beach is clean, easy entry into the water, sunbeds and umbrellas are free. The water park was fun. We enjoyed our stay and will recommend the hotel to friends and family.
Like
You like
• 5
We were supposed to be placed at the Royal Park Hotel, but for unknown reasons, the voucher was issued for Royal Bay. First, we were settled in a room, the balcony of which overlooked an empty mountain, without any vegetation. The balcony did not close, the lock was broken. I had to go to reception and sort it out.
… More ▾
We were supposed to be placed at the Royal Park Hotel, but for unknown reasons, the voucher was issued for Royal Bay. First, we were settled in a room, the balcony of which overlooked an empty mountain, without any vegetation. The balcony did not close, the lock was broken. I had to go to reception and sort it out. As a result, we were moved to a completely different room, overlooking the sea. The room was much better and bigger than before. Thanks to the guide for helping with the room.
The beach is good, if you go a little to the side, then there are generally few people there, the entrance to the sea is beautiful, there are no large stones.
The hotel has a large territory, the market came for the weekend.
In the evenings there is animation for both children and adults.
We had all inclusive, on the street it was possible to eat snacks, hot dogs and so on during the day.
Large selection of food, this was not a problem at all. Plenty of drinks at the bar, in the restaurant itself you could take wine and beer. There was also ice cream.
Wifi was only in the lobby.
The beach is good, if you go a little to the side, then there are generally few people there, the entrance to the sea is beautiful, there are no large stones.
The hotel has a large territory, the market came for the weekend.
In the evenings there is animation for both children and adults.
We had all inclusive, on the street it was possible to eat snacks, hot dogs and so on during the day.
Large selection of food, this was not a problem at all. Plenty of drinks at the bar, in the restaurant itself you could take wine and beer. There was also ice cream.
Wifi was only in the lobby.
Like
You like
• 2
We stayed at the end of July-beginning of August 2015. The place is good, spacious territory, the sea is clean. The beach, of course, is small, and you can’t compare it with Albena, but there were places. But all the good spoils the restaurant, or rather, I would say the dining room of the hotel. It seems to me that the room is not enough for such a number of vacationers, at the beginning there were constant queues, they didn’t replace empty pans with food at the wrong time, constantly breaking vending machines with gas and water and coffee machines, as well as spilling beer and wine, there was often 1 coffee machine for the entire hall.
… More ▾
We stayed at the end of July-beginning of August 2015. The place is good, spacious territory, the sea is clean. The beach, of course, is small, and you can’t compare it with Albena, but there were places. But all the good spoils the restaurant, or rather, I would say the dining room of the hotel. It seems to me that the room is not enough for such a number of vacationers, at the beginning there were constant queues, they didn’t replace empty pans with food at the wrong time, constantly breaking vending machines with gas and water and coffee machines, as well as spilling beer and wine, there was often 1 coffee machine for the entire hall... that's horrible. Well, and most importantly... they have been writing about this for several years....very poorly washed dishes, they probably have it forever. If you came to eat later....then cleaning the table comes down only to removing the remaining dishes, no wiping the table, in our understanding, is not provided..... which is creepy for us, they took napkins and wiped what they could. We have never experienced such service in a restaurant.
The rooms were cleaned traditionally in Bulgarian, I realized this this year....which, in our opinion, is not very clean - this is the norm for them.
I really liked the sea, the hotel is located on the outskirts behind the mountain, so there were no big waves and winds, and if you walk 300m to the center... you could feel the wind there.
And of course the price category of the hotel affects the contingent and probably the service.
If we compare last year the 4 * Kaliakra hotel in Albena... then this Royal Bay... 3 *, not 4 *
The rooms were cleaned traditionally in Bulgarian, I realized this this year....which, in our opinion, is not very clean - this is the norm for them.
I really liked the sea, the hotel is located on the outskirts behind the mountain, so there were no big waves and winds, and if you walk 300m to the center... you could feel the wind there.
And of course the price category of the hotel affects the contingent and probably the service.
If we compare last year the 4 * Kaliakra hotel in Albena... then this Royal Bay... 3 *, not 4 *
Like
You like
• 11
They settled us in Royal Bay, as an alternative to the Atrium, in which we were not confirmed with a reservation. But let me tell you, we weren't disappointed in the slightest! The room is excellent, spacious, clean, the view from the window is just super (sea!!!!!!!!!! ). The hotel area is located right by the sea, free sunbeds, few people (maybe because they were in September), although in the same atrium and royal park it was not overcrowded.
… More ▾
They settled us in Royal Bay, as an alternative to the Atrium, in which we were not confirmed with a reservation. But let me tell you, we weren't disappointed in the slightest! The room is excellent, spacious, clean, the view from the window is just super (sea!!!!!!!!!! ). The hotel area is located right by the sea, free sunbeds, few people (maybe because they were in September), although in the same atrium and royal park it was not overcrowded. Of the minuses of the sea, this is the entry into it (pebbles), but the close proximity of the coast from the hotel compensates for this. The food for "All inclusive" is also good, not all the dishes really were to your taste, but you could always choose what you liked. A sea of fruits and sweets. I probably ate ice cream a year ahead))). Of course I wanted all sorts of delicacies there, but for 600 euros for two for a week for "all inclusive" I think it's great. I was very pleased that the resort is closed, it includes 5 hotels, the territory is huge, all in greenery, free bars and snacks throughout the territory, and most importantly, FREE AQUAPARK!
Like
You like
• 2
Show more »
