Персонал отеля испортил весь отдых The hotel staff ruined the whole holiday.

We rested at the Melissi Beach hotel 4 * in Ayia Napa at the beginning of June 2018, I, with two children aged 3 and 4, and my parents. We were taken 2 rooms and one child lived with grandparents, the second with me. According to the service, the hotel goes to 4 as it is. But what an unpleasant story happened to us at the end of the holiday. In the hotel rooms in the bathroom there is a glass door, and out of the blue, at the moment when my father was inside the bathroom, and my mother was outside, this heavy glass door flew off the top hinge. This "fool" broke and crashed with all his might, breaking into smithereens. My mother was hit on the arm and small fragments were cut through. Dad also had minor abrasions. Thank God, my children at that moment were in the other room with me. It's scary to imagine... Discouraged and in shock, having called the service, they began to clean up. Approaching the reception after the incident, I asked to change the room, and came across the following: the Russian-speaking manager said that all the rooms are occupied and that they say, well, wait 30 minutes here, now the office manager will have lunch, he will come and ask her. I was well aware that the season and the rooms could be busy, but, given that people were almost beaten by the door, without the slightest apology; ) then the picture continued, talking in English with the hotel's office manager, she offered the apartment, but! The whole dialogue was built as follows, the lady said: what does it have to do with me, that the door fell; this glass door is safe! ; further from the dialogue that the parents were cut by the glass - she said that they refused to help; and the final: all of you are Russians....Here we are))))
The attitude was extremely unpleasant.
Therefore, dear compatriots, if everything goes well, that's good! And if it happens, some kind of emergency, wait for the attitude, as with the Russians...

PS: 99% of the guests in this hotel are from Russia. We are appreciated when it is profitable.