Второй раз не стоит Second time is not worth it.

I thought long and hard about writing a review. I have visited more than 20 countries and have never written reviews. But this is the first one with a small child in her arms. And I decided to write. And so, the main and worst thing in this hotel is the attitude at the reception of our former compatriots working there, namely to Russians, in comparison with any other foreigners from Europe when solving problems, and not simple questions - to sell an adapter to an outlet, or, where is the nearest store. Maybe that's how everything turned out unsuccessfully, because. we read the reviews for a long time before buying a ticket here, plus the high season. But not everything is so simple. It is enough to sit in the lobby and compare how they communicate with the same Germans, French, and even with Moldovans or Ukrainians - but as with Russians.
And so, in order, draw your own conclusions. Three of us flew from St. Petersburg in early September: me, husband, daughter 2.5 years old. A ticket from "Biblio Globus" but bought in "Alexander Tour", prepaid for 250 euros for a sea view, ordered for 50 euros a taxi from the airport to the hotel. The flight was rescheduled from 4 pm to 8 pm, but was warned in advance. Old Boeing 777, on the 2nd floor - normal flight. At the airport taxi to the hotel. We arrived at about one in the morning (consider minus 1 day). From the hotel I met and helped with the suitcases a very pleasant young man, a receptionist, who spoke Russian well. And... at the reception, a very stern and laconic, even unfriendly, elderly gray-haired manager came out, who did not speak Russian, from the word at all.
In polite English, as well as through a well-understanding and speaking receptionist, they asked for a quieter and higher room. a small child, well, of course, with a view of the sea, since paid. The receptionist smiled knowingly and whispered that there are rooms and they will most likely give us on the 3rd floor (there are only 4 floors in the hotel). But, the stern manager at the counter gave us the keys with number 107... 1 floor, with a direct view of the neighboring hotel, with a steep side to the sea and... directly above the restaurant. Seeing how the face of the young receptionist stretched out in surprise, I tried to understand why the hotel manager did not like us so much, except for the fact that we checked in at night, and, judging by the appearance, they probably woke him up. But there was only one answer - there are no other numbers, and he does not have the authority to resolve issues of changing numbers, there is another manager for this, come in the morning and decide with him. Tired after the flight, with a child in their arms, without unpacking their suitcases, they went to bed, leaving everything for the morning.

In the morning at the reception, very pleasantly smiling, in my opinion, Irina (always with a bandage around her neck, with a partner, as I understand it, both from the former CIS countries, the former granary), at first tried to convince us that this room was very good, and when we didn’t agree, once again asking that we have a small child and we don’t want to, well, at all, above the restaurant, on the 1st floor, he also said that she had no authority to move to another room, we need a higher-level manager . When asked where he could be found, it was stated with a certain degree of sarcasm that this manager had a day off, and until she came out, no one in the hotel was authorized to deal with this issue.
To the logical question, how can there be no personnel with a certain competence on a weekday of the high season, it was already quite harshly said that they are not robots here and also have the right to rest. Nobody argued. This is understandable, we pay money to the hotel (consider the staff) in order to come to rest, but before that we have to wait until the staff also rest for our money. We were surprised, but went to partially unpack our bags and then went to breakfast.
Brief digression: Dining room/restaurant: very polite and sincerely pleasant staff (although not speaking Russian). Everything is very neat and clean, very smart staff, never got to wait at least once, in the afternoon / lunch / evening. Everything is quite tasty and varied (except for fresh fruits, but in these countries they always have a minimum of smell and taste), provided that they stay no more than 10-14 days, then they get bored and repeated. But it normal. Very, very nice girls animators who speak Russian, and they also meet vacationers at the entrance to the dining room. The pool area, on the inside of the hotel - excellent, no questions asked (except for the prices in the bar? Naturally, the rule is - the farther from the hotel, the cheaper everything becomes - it works flawlessly), there is a playground.
We return to the reality of the second day. In the evening, a note hangs on the door of the room asking you to come to the reception. Really? ! Let's go. The husband is asked to go into the room behind the counter. A young manager is also there (I think his name is Mikhail, but I'm not sure), he introduces himself as a middle manager and... instead of our questions, he asks if we can move to another hotel for a few days, because. they have “overpopulation”, but for that there will be a super-all-inclusive for us. We ask him a logical question: we have a small child in our arms, 3 suitcases of things under 60 kg, except for the opportunity to drink at the bar, everything is already paid for. We are refusing. They are offended. We ask you to hear us with our request. We again run into the absence of a “vacation” manager in the hotel, but at least we learned her name - Hrishante. Looking forward to the next day.

Along the way, throwing the reception with room problems: Wi-Fi does not work (as a result, they tried to fix it for a week, but they didn’t start it, I had to use either the beach or in the lobby, where I liked the answer of the same Irina from the reception - why do you need it in the room , come here, it's more fun here); Russian channels were not shown on TV, they asked twice at the reception, they came and set it up only after 2 days (independent manipulations on the remote control are blocked); wildly loud, like foam on glass, the glass curtain-door over the bathroom “screamed” when trying to touch it, the husband explained at the reception - he asked for lubrication, the child woke up from this sound, asked for three days, then brought a video with sound - a simple Russian guy came , in a robe, with a WD-shkoy? in her hands, which simply flooded her with the entire rotary plane of the hinge - she stopped creaking for 10 days, but the WD-shka stank for at least a couple of days.
We return to the reality of the third day. The suitcases are not completely unpacked, in the hope... In the morning we go down to the reception in the hope of seeing the rested, while unlike us, and the almighty manager of this hotel, in order to substantiate and explain to her our request, to which one more was added - neighbors on the left and right terribly smokers, but you don’t want to keep the door closed on the sea, suddenly in another room you are lucky with this, and the neighbors will not smoke. We turn to Irina (with a bandage around her neck) with a question - did Hrishante come out and can she be seen. Irina nods her head and leaves through the office door behind the reception desk.
After 1 minute, Irina comes back from the office and says that Hrishante is busy and will not come out, but they have one number and they can offer it to us. It is strange, of course, that, knowing (probably) that we have been asking for 2 days, they did not deign to come out and even ask what the reason for our requests was, but, it seems, they are already offering a replacement! We take the key, even despite the number of the key fob, we run to the porter to look, so we want to unpack everything, hang it up, create at least some comfort, etc.
(Digression: here I am making up, of course, because I was not there, but what followed next, I think, gives me reason to assume so. And this is how I think the conversation between Irina-Hrishante looked like: Listen, Hrishante, here the problematic Russians came, for two days they have been asking to change the number, and something constantly does not work for them, they are already tired... Irina, is it the first time or what? Give them the most unfortunate number, let them go, and then they will immediately like it! )

And we go to look at the room, and we understand that we are going to our room, only this one is opposite us, on the other side, No. 104... The same 1st floor, there is almost no sea view - tall trees close, under the balcony, instead of a restaurant , a technical area for industrial compressors, car unloading, garbage cans with the appropriate amber (although not strong, but we never close the balcony, preferring to sleep without air conditioning), etc. I understand that they just mocked us, we return, silently give the keys to 104 and go to sort out all the things in our 107, deciding that we will not waste our nerves anymore, and we will reduce contacts with the reception, namely with Russian-speaking former (? ) compatriot neighbors to a minimum. On that they decided.
Room cleaning. In general, it's ok. True, for the first three days, the cleaning lady strictly came exactly at the time when we put our daughter to bed (from 13 to 15), and no matter how much the husband did not explain, he drew a time range on a piece of paper - she nodded, but they came anyway at one o'clock. Then they began to clean everything up to 12. I asked my husband how he convinced me - he smiled and said that finances decide everything, do not forget to put "penny", and then the language barrier disappears.
Beach. Bad luck. All the time 14 days of stay it was stormy. Adults are fine, with a small one it is dangerous and uncomfortable. The beach itself (for 7 euros a day) - you can hardly put 3. The sand is removed only from large debris, everything is buried in gobies and small debris. If you bend over, the smell of wet tobacco and something tasteless comes from the sand, and the child crawls and runs along it. Umbrellas are shabby and in a terrible shaggy dirty rust. The sunbeds are "tired", repaired or simply broken. But for that, there is a stable (albeit not very fast) Wi-Fi. Well, for 7 euros a day, at least something.
Hotel. In general, 4-ka. Recently shamanized inside, but very hastily, or hired gastro workers, like ours, worked. It can be seen that everything was done in a hurry, something is already moving away, where they painted, if something interfered, they simply went around with a roller, leaving non-painting where the roller could not go. Overall, the paint job is quite sloppy. The furniture in the room is not for moving small children - the design is "acute-angled", moreover, the corners are just at the level of the head of a 3-4 year old child, and there are a lot of these corners. I had to stick foam rubber on them with tape.

What pleased me was the clear end of all concert programs at 23-00. Yes, I had to “transfer” the child’s end-of-life mode from 21:00 to 23:00, but we slept with an open balcony, almost without problems (a couple of times at 7 in the morning we started to mow the grass with a gasoline lawn mower right under the window, a couple of times at 6 in the morning we did something loudly -cleaned in the pool, all this on the first floor feels like "right in the room").
We chose a day with a non-Russian : -) shift, came up with another problem - we have a late check-out, at 20-00 (at the travel agency, they said that we would buy an extension for 20-25 euros on the spot without any problems, otherwise they will charge for the whole day , why spend? In short, persuaded in St. Petersburg). We ask you to issue an extension (already in 10 days they came) - they say, no problem, though for 65 euros, but you will have to come only on the penultimate day in the evening.
The penultimate day has come, we are approaching in the evening - our “favorite” shift, a girl with a scarf around her neck. And... a categorical refusal to renew - no numbers. No options. Even for the full price of the room (thanks to our travel agency). In the morning we try to somehow extend until 15 o’clock so that the child sleeps in the room during the day, we explain at the reception that 40 rooms on the floor are being evicted, there are 3 cleaners, let our room be cleaned last, the child will just sleep. They connected "Alexander Tour", they called Hrishante. No. You must leave the room at 12 noon. We spat, packed our things, went to the beach, we return at 11-50 - a cleaning lady is already standing by our room and wrinkling... Our room should be cleaned first : -). We slept on a lounger during the day, the child, of course, feels that something is wrong, and the whole way back to St. Petersburg was not so hot. At 18 o'clock they specially went to our room - it was not populated. expected.
I summarize. In general, if you go without children and love lying down by the pool, it’s probably normal. There is a spa, gym and gyms, you don’t need to take sunbeds at 6 in the morning, at any time there are free places by the pool even in the high season (we were September 4-19). There are no problems on the beach with sunbeds either, many generally lie on towels on the sand, the coastline is wide to the sunbeds, the place allows. All staff, with the exception of the reception (former compatriots) are as polite and correct as possible. The hotel and courtyard area is very cozy and clean. The food is not bad, there is variety. The sea is not interesting. And all 2 weeks it was stormy.

Well, in conclusion, the most important thing was that the manager, who tried to offer us a few days to live in another hotel, said when we decided to "load" it with our problems: he took out our voucher and said - look, in your voucher there is only a note about that you paid for the sea view. Not a direct view, or some other, namely, just a view of the sea. You, if you come up to the railing of the balcony and turn your head to the left, will you see the sea? Everything - this condition is fulfilled by the hotel. There is nothing else in the voucher - no, not that you need higher, that you need quieter, that you need a crib and non-smoking neighbors, etc. etc. You, when you buy a ticket in Russia, is it not difficult for you to call our hotel and find out what exactly is recorded in our voucher for you? Well, call next time, we'll tell you which conditions are agreed upon for you and which are not : -).
I finalize - the beach is bad, especially to relax on it with a small child. And if you like all the time at (in) the pool - that's fine. Well, and change the reception staff along with the "resting" local manager for our hard-earned money. All early they do not decide anything and do not meet with the guests.