Выставление счёта Invoicing

I will say right away - everything was relatively good, we do not pay attention to the little things. But!!! ! Attention! The hotel issues an invoice for services that were not used. When leaving the hotel (already before the departure of the bus) bill for the use of Wi-Fi PREMIUM. It's impossible to prove anything. It was said "either pay or we won't let you out". Guide ANEXTOUR refused to help.

I am a technically literate person, I know for sure? that we did not connect to PREMIUM (and why, if there is free WiFi, which is quite enough for correspondence), and I also know that the history of connections and calls remains on the computer, I asked for a printout of the connections. We were not provided with any information, ONLY INCOMPLETE CHECK.

Attention! Come to the reception the day before and find out if you have any unforeseen debts. Because you won’t have time to find out anything before leaving, the AnexToura guide said that they were leaving and they wouldn’t wait for us (maybe they were in cahoots).