Не едьте сюда Don't go here

My husband and I went in early March, we found a ticket ourselves, the choice was between Emerald and another hotel, we chose this one because of the water park and our own beach on the first line. We read reviews, not all are good, but we understand everything, budget 5, and we are not picky tourists. Bought through Tui, tour operator Join up.
We arrived at the hotel at 8 in the morning, we were waiting for check-in in the lobby of the hotel, we hadn’t been given bracelets yet, we could drink as much water as possible, go down to the dining room, there was breakfast, but we were told that there were no bracelets yet, they wouldn’t let us in for breakfast, well, ok. We checked in at 10 am, the Arab, who was carrying the suitcases, babbled that it was for us that he got almost the best room overlooking the sea and the pool, and directly said that we should give him at least 3 dollars, and received 1, just because who helped with the luggage. We settled in room 2161. About the room, we were just shocked, there was a poisonous smell of cat urine, the room was dirty, it’s not like that, the floors weren’t washed, they didn’t even sweep after previous guests! All in someone else's hair! Such horror was not seen even in Turkey at 3 * and in Egypt 4 * At a meeting with the Guide, we told him that we had problems with the number, and received a rude answer that since we do not want to take excursions from him, then he none of our problems will be solved. For a long time he put pressure on us, and in the end he said "so that I don't see you here anymore, go away! " Guide Join apa arrogant, vile boor! Offered an excursion for $70 per person to Luxor when we took 40 people on the travel24 website. Better to ignore these meetings altogether! This is not the first time we have encountered a rude guide from this tour operator, we will never fly through them again. Our problem with the room was solved personally with the cleaner, he turned out to be very friendly, but the cleaning did not help with the smell in the room, although it was not so sharp already. They left him a dollar every day, the cleaning was tolerable, he made all sorts of swans. The second nuance is the water park, it turned out that the water park was not indicated on our vouchers for free, and you need to pay extra $ 4 for it. How so? ! I bought a ticket to the water park! All the printouts we received indicated that the water park was free! Of course, I contacted the agency, but they answered me that this is general information and the water park is an additional service! And in general, the water park is the territory of another hotel, but this is not indicated on all resources! We were shocked! Be sure to discuss this point with the travel agent! Nobody told us anything to pay extra for the water park, who is to blame is not clear, but this greatly affected the rest. About the staff, in general, everyone is normal, until you give a couple of dollars to the bartenders, they will not pay attention to you, well, this is basically normal. Alcohol in the hotel is just disgusting, it is not possible to drink anything except beer, but it ends quickly, poured into small disposable cups. Better take it with you. The food is good, there is always meat, fish, variety, you definitely will not be hungry. The beach is also not bad, its own line, there is a reef, fish too, well, the reef is dead, you will not find beautiful corals here. Our advice is not to go here.