курят на ресепшене smoking at the reception

My husband and I had a rest since December 17.2016, we arrived at the hotel at 9.00 - they begged to be accommodated, since there were 1000 km on the road before the plane - but no one reacted, they said to wait! everyone smokes and it's impossible to breathe! ! THIS is the face of the hotel - how can you allow smoking near the reception? ? Since I read reviews about the hotel and knew that Olga, the Guest Relations manager, helped everything, I went to look for her and with her help already at 13.30! settled with bags after almost five hours of stay on the "REST"! Shame on a hotel that treats its guests like this! Naturally, until this time, no one fed us. We were looking for where to buy food - tired from the road! The room was given on the alley, 903, normal, but cleaning and putting toilet paper and soap - again did not work out without Olga's intervention. YOU at least raise the girl’s salary, or write out a bonus - after all, she rakes all the jambs of staff, daily interviews all vacationers for comments and wishes, promptly helps in solving problems that have arisen - in general, OLGA liked the most. The rest reacted the same way on the day of eviction - at 12.00 they took off their bracelets and immediately fell into the cold and until 19.00, while we were on the plane - homeless friends - not lunch - not even a glass of water was put on you! And the impressions of good food and the chic Red Sea were very spoiled by the attitude towards foreigners, whose hands are kissed and tables are booked in the dining room. The territory is clean - cozy, but I would like a human relationship from and to - and not yet you have a bracelet on!