We arrived at the hotel with a small child, at 22.00, that is, the day - we were "taken away" and given money at the reception to be settled in a room where it is quieter and the child can sleep.
My husband and I had a rest since December 17.2016, we arrived at the hotel at 9.00 - they begged to be accommodated, since there were 1000 km on the road before the plane - but no one reacted, they said to wait!