Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
6.0
Cleanliness:
3.0
Food:
3.0
Amenities:
4.0
Hi all! We stayed at this hotel in June 2023. I'll start with the pros, because listing them is the easiest task. It's the sea and a small lagoon where you can have a great time with your child, if the locals don't decide to send their children to urinate right in the water in front of your nose. Unfortunately, this happened. And now they are number one on my list of the most disgusting tourists I have ever vacationed with. But first things first.
Arrival and settlement
We arrived at the hotel and checked in around 9:00 in the morning, but we never received the bracelets. Below you will find many reviews with a similar situation. They lie to you that after 10:00 you will be able to have breakfast in the restaurant unhindered. And then they offer to chew yesterday's rolls in a beach cafe. We thought that this was a personal initiative of an employee named Kolos, but now we know that this is the policy of the hotel. Does that mean its owner? O? onok!
Because he deliberately leaves small children without a normal breakfast upon arrival and departure. Apparently, he saves money so that later he can pay off bloggers who will shoot beautiful but false videos for you. We personally observed one of them there during the holidays.
We were only able to check in at 2pm. In the Andalus building. These buildings are located to the right of the exit from the hotel and have a yellow-turquoise color. They also have three-digit numbers like 551. Tourists from number 300 with something rested with us and were completely horrified. On the way to the sea and near the restaurants are the same. Killed in the trash (see photo) with falling apart furniture, dirty linen and insects.
Fortunately for us, my request to another manager to change the room, as not corresponding to the reservation (there should have been a 2 bed, but there were single beds), was heard. And around 17:00 we settled in one of the rooms near the water park for free.
These rooms are located in the white buildings to the left of the hotel exit, have 4-digit numbers and key cards instead of just keys. We liked this room, it had a cosmetic "Egyptian" renovation in brown tones.
Service
The room was meticulously cleaned daily by the keeper for a dollar tip. Swans and other creatures from towels were also present. There was no shortage of bottled water or anything else. That's what the life-giving dollar does to people!
But not always...
Once we had no electricity for a whole day. The same Kolos (again he) swore that this was a breakdown of the entire hotel, but in the evening it turned out that the light was given to everyone in the hotel, except for us. The master came, walked around with a camera for a long time, for some reason filmed a shower cabin and a wardrobe with clothes, as well as a table, but could not help in any way. Called for help. "Help" guessed to reach the shield somewhere on the second floor and got a new name - Prometheus! This is approximately the level of the staff of the hotel.
The question of five minutes stretched out for the whole day. And they lied again!
And in the restaurant, and in the restaurant...
Unsanitary conditions, dirty dishes and mostly not tasty food (I don't understand how it was possible to spoil the shrimp! ). If something edible appears, a huge queue forms behind it, after standing in line you get two pieces and are forced to explain that you are standing for a family of three. Then put four more Of course, you will not die of hunger, but you will not get pleasure either.
Drinks are real swill! As they say, it's not beer that kills people...but bad beer poured into a small glass (no more than 2 in one hand! ) Where is that pink pony who claimed that glasses are normal? - I want to look into her mean youtube eyes!! ! Okay, I made friends with the bartender, and I had my own "bar" of all kinds of cocktails????
By the way, a glass that should be disposable is often not! They wash disposable glasses!
Watch carefully what you drink from! Incomprehensible water from dirty bottles is poured into soda machines.
In general, it is surprising that no one has yet been hospitalized with E. coli.
Entertainment
There is none of them! Those few animators that live on the territory are often busy with their personal lives, drinking alcohol with tourists, and in the evenings trying to earn their wages, but nothing comes of them. The amphitheater is impossibly dirty, there is an aroma of rotten vegetables and around the clock - mosquitoes! The only time the hotel pleased tourists with all sorts of amusements was when either the owner or one of the tops arrived there. All day long footmen in colorful liveries swarmed around him.
For children
Kids Club is closed. In this room, judging by the appearance, homeless people live, and in the daytime a guy with the look of a hippie plays mafia with teenagers.
Aquapark
The pool begins to be cleaned when you approach it at 10:00. And you see what and how they do.
Spoiler: almost nothing. The water is not changed, only large debris is removed from it.
But that is not all...
One day my nephew cut his leg at the water park!! ! Literally cut off a piece of flesh from the foot. Blood! Scream! And the employee says: "It can't be! " And offers dirty cotton wool and iodine. You can't get through to the guide, because he doesn't catch the connection. Well, we were shown a pharmacy at the exit to the left of the gate. They bought everything we needed there, we were told that there was no point in going to the clinic, as they would do the same. The pharmacist was right. These drugs really did a miracle! Do you think the water park is closed? No! I studied the scene: the child could cut his foot both on the slide itself (the parts are simply bolted together, the plastic is broken in places), and on the tile, which lies unevenly and could well act as a blade upon landing. Therefore, if you are not easily brought into the Mirage, buy special shoes. It will cost less!
Beach
Removed badly.
Everywhere there is rubbish and cigarette butts, there are not enough bins. All the old sun loungers were disposed of according to the results of the "reviews" of bloggers ??? ? . Remained "new" - blue, already pushed through everywhere. They are also missing. For the first time I saw people lying on the ground under a palm tree, somewhere other than Gelendzhik.
Neighbours
When I read the reviews of tourists who write in shortcomings about the "locals", I thought: "Here are the racists! " No, guys, they are not racists, they are tourists who came to a budget hotel during the holidays! Local Russians call everyone who has darker skin than white. In addition to the Egyptians, several other peoples fall under this category. They can also be distinguished by how women and girls are dressed. In the summer, more than half of them are in the hotel. "Local" (which, in fact, is correct) employees give a clear preference. Better rooms, better service, better food!
They are noisy, or ill-mannered, or simply do not consider it necessary to demonstrate manners, they climb everywhere without a queue, in a crowd, since almost everyone there has several children. This is especially noticeable at lunchtime, when they give "ice cream" and cook french fries. This "dish" is in demand even among the most fastidious children, and therefore getting it is another quest in forty-degree heat. On the one hand - a crowd of "locals" with potatoes, on the other - a crowd of "Russians" (everything is complicated here too) with beer. And in the middle - me with a child who wants "ice cream". Mom dear!????
Of course, we adapted and gave ourselves a cool vacation. There are no unpleasant moments in our photos, only joyful ones. But they don't cost $2.000 a tour.
Do I recommend this hotel? Hardly.
I would like to especially "thank" the manager Kolos for the fact that on the night of departure he deliberately hid two operators from the tourists that the flight was delayed, and forced the children and I to sit at the reception for two hours instead of sleeping in our rooms. Kolos went to sleep. Actually, in order to leave faster, he pulled off his "operation". Nothing special. Ordinary Mirage!??? ?
Arrival and settlement
We arrived at the hotel and checked in around 9:00 in the morning, but we never received the bracelets. Below you will find many reviews with a similar situation. They lie to you that after 10:00 you will be able to have breakfast in the restaurant unhindered. And then they offer to chew yesterday's rolls in a beach cafe. We thought that this was a personal initiative of an employee named Kolos, but now we know that this is the policy of the hotel. Does that mean its owner? O? onok!
Because he deliberately leaves small children without a normal breakfast upon arrival and departure. Apparently, he saves money so that later he can pay off bloggers who will shoot beautiful but false videos for you. We personally observed one of them there during the holidays.
We were only able to check in at 2pm. In the Andalus building. These buildings are located to the right of the exit from the hotel and have a yellow-turquoise color. They also have three-digit numbers like 551. Tourists from number 300 with something rested with us and were completely horrified. On the way to the sea and near the restaurants are the same. Killed in the trash (see photo) with falling apart furniture, dirty linen and insects.
Fortunately for us, my request to another manager to change the room, as not corresponding to the reservation (there should have been a 2 bed, but there were single beds), was heard. And around 17:00 we settled in one of the rooms near the water park for free.
These rooms are located in the white buildings to the left of the hotel exit, have 4-digit numbers and key cards instead of just keys. We liked this room, it had a cosmetic "Egyptian" renovation in brown tones.
Service
The room was meticulously cleaned daily by the keeper for a dollar tip. Swans and other creatures from towels were also present. There was no shortage of bottled water or anything else. That's what the life-giving dollar does to people!
But not always...
Once we had no electricity for a whole day. The same Kolos (again he) swore that this was a breakdown of the entire hotel, but in the evening it turned out that the light was given to everyone in the hotel, except for us. The master came, walked around with a camera for a long time, for some reason filmed a shower cabin and a wardrobe with clothes, as well as a table, but could not help in any way. Called for help. "Help" guessed to reach the shield somewhere on the second floor and got a new name - Prometheus! This is approximately the level of the staff of the hotel.
The question of five minutes stretched out for the whole day. And they lied again!
And in the restaurant, and in the restaurant...
Unsanitary conditions, dirty dishes and mostly not tasty food (I don't understand how it was possible to spoil the shrimp! ). If something edible appears, a huge queue forms behind it, after standing in line you get two pieces and are forced to explain that you are standing for a family of three. Then put four more Of course, you will not die of hunger, but you will not get pleasure either.
Drinks are real swill! As they say, it's not beer that kills people...but bad beer poured into a small glass (no more than 2 in one hand! ) Where is that pink pony who claimed that glasses are normal? - I want to look into her mean youtube eyes!! ! Okay, I made friends with the bartender, and I had my own "bar" of all kinds of cocktails????
By the way, a glass that should be disposable is often not! They wash disposable glasses!
Watch carefully what you drink from! Incomprehensible water from dirty bottles is poured into soda machines.
In general, it is surprising that no one has yet been hospitalized with E. coli.
Entertainment
There is none of them! Those few animators that live on the territory are often busy with their personal lives, drinking alcohol with tourists, and in the evenings trying to earn their wages, but nothing comes of them. The amphitheater is impossibly dirty, there is an aroma of rotten vegetables and around the clock - mosquitoes! The only time the hotel pleased tourists with all sorts of amusements was when either the owner or one of the tops arrived there. All day long footmen in colorful liveries swarmed around him.
For children
Kids Club is closed. In this room, judging by the appearance, homeless people live, and in the daytime a guy with the look of a hippie plays mafia with teenagers.
Aquapark
The pool begins to be cleaned when you approach it at 10:00. And you see what and how they do.
Spoiler: almost nothing. The water is not changed, only large debris is removed from it.
But that is not all...
One day my nephew cut his leg at the water park!! ! Literally cut off a piece of flesh from the foot. Blood! Scream! And the employee says: "It can't be! " And offers dirty cotton wool and iodine. You can't get through to the guide, because he doesn't catch the connection. Well, we were shown a pharmacy at the exit to the left of the gate. They bought everything we needed there, we were told that there was no point in going to the clinic, as they would do the same. The pharmacist was right. These drugs really did a miracle! Do you think the water park is closed? No! I studied the scene: the child could cut his foot both on the slide itself (the parts are simply bolted together, the plastic is broken in places), and on the tile, which lies unevenly and could well act as a blade upon landing. Therefore, if you are not easily brought into the Mirage, buy special shoes. It will cost less!
Beach
Removed badly.
Everywhere there is rubbish and cigarette butts, there are not enough bins. All the old sun loungers were disposed of according to the results of the "reviews" of bloggers ??? ? . Remained "new" - blue, already pushed through everywhere. They are also missing. For the first time I saw people lying on the ground under a palm tree, somewhere other than Gelendzhik.
Neighbours
When I read the reviews of tourists who write in shortcomings about the "locals", I thought: "Here are the racists! " No, guys, they are not racists, they are tourists who came to a budget hotel during the holidays! Local Russians call everyone who has darker skin than white. In addition to the Egyptians, several other peoples fall under this category. They can also be distinguished by how women and girls are dressed. In the summer, more than half of them are in the hotel. "Local" (which, in fact, is correct) employees give a clear preference. Better rooms, better service, better food!
They are noisy, or ill-mannered, or simply do not consider it necessary to demonstrate manners, they climb everywhere without a queue, in a crowd, since almost everyone there has several children. This is especially noticeable at lunchtime, when they give "ice cream" and cook french fries. This "dish" is in demand even among the most fastidious children, and therefore getting it is another quest in forty-degree heat. On the one hand - a crowd of "locals" with potatoes, on the other - a crowd of "Russians" (everything is complicated here too) with beer. And in the middle - me with a child who wants "ice cream". Mom dear!????
Of course, we adapted and gave ourselves a cool vacation. There are no unpleasant moments in our photos, only joyful ones. But they don't cost $2.000 a tour.
Do I recommend this hotel? Hardly.
I would like to especially "thank" the manager Kolos for the fact that on the night of departure he deliberately hid two operators from the tourists that the flight was delayed, and forced the children and I to sit at the reception for two hours instead of sleeping in our rooms. Kolos went to sleep. Actually, in order to leave faster, he pulled off his "operation". Nothing special. Ordinary Mirage!??? ?
Translated automatically from Russian. View original
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