The appearance of the hotel is good and that's it! The hotel is a solid three stars. Wasted money

Written: 11 june 2021
Travel time: 26 — 31 may 2021
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 3.0
Cleanliness: 2.0
Food: 3.0
Amenities: 3.0
I drove into the hotel at the reception, few people speak Russian or Ukrainian, a guy from the bar came and translated. To change the room from the second floor to the first asked to pay $ 25. The room was dirty on the floor in the shower and black long hair lay all over the room, in five days the room was cleaned once and the ashtray that stood on the street was also changed once. The food made me even more upset by the very small choice, there was no greenery at all, the tomatoes were not the first freshness, the soup I took was spoiled at all, the pancakes were not tasty at all, once there were seafood, too, everything was tasteless, from drinks, too, the trouble is mojito such as it should be found only in one place, Turkish coffee is very even, and freshly squeezed juice for breakfast, but it’s so worth it that it’s not clear where the powdered juice is and where the natural of the pluses is everything, everywhere in the territory of three hotels they pour incomprehensible multi-colored chemical syrups that people with allergies are absolutely not allowed to yes and the children rest there, would you drink this rubbish to your children?
Vouchers to this hotel are not even very cheap to buy them and feed and water the children and myself for some reason, I would not have brought my child there after what I saw. The service is a disaster in the restaurant, everyone is very sluggish, you can’t ask anything, they ordered coffee and natural juice forgot for us, they ordered the second time in ten minutes they brought drinks and after another ten minutes they brought the first order again with an incomprehensible colored syrup that I can’t !! ! I really liked the Egyptian smiling and very pleasant girl, she brought us Turkish coffee in the evening, the guy at the bar on the street near the reception is very sociable, he made some author's cocktails)))) very boring, every evening we left to eat and it was more fun in the car with music, I didn’t want to return to the hotel at all. The hotel area is good, the beaches are full in neighboring hotels, while this hotel has a lagoon, I liked the cabanas.
I don’t understand why the hotel has five stars if it pulls a three in everything, there is something to compare with. Before that, I was in a four-star hotel, and it is several times better in everything. More in Sunrise, I didn’t like it very much, and I also paid a lot for it and such an unpleasant aftertaste. Those who write that the hotel is gorgeous probably have not been cheaper in other places and with a level several times higher.
Translated automatically from Russian. View original

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