Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
2.0
Cleanliness:
6.0
Food:
5.0
Amenities:
8.0
Stayed in June 2021. As tourists rightly write, there are no corals or fish here. The entry into the sea is sandy with algae, but very shallow and you can swim only from the pier, which does not reach the reef, near Rixos it has a long pier. Strong tides.
The worst and most important thing that this hotel presents is unfriendly, inattentive, indifferent staff, primarily managers at the reception, chefs in the restaurant, as well as everyone you want to contact for information or help. From the first impression to the departure to the airport, the attitude towards you is as if you are asking to spend the night for free and they are doing you some kind of forced service. There is no organization of settlement / eviction, everything is somehow chaotic, ill-conceived. You can stand at the counter with several managers for several minutes, and no one will pay attention to you, and this is at least unprofessional, not to mention some pleasant impression and concern for the client. I compare it with the Rehana hotel in the same Nabq, where everyone is happy to see you, smile and try to help, there is a completely different atmosphere and people.
We were settled in a distant building with windows overlooking the backyard of a neighboring hotel, that is, they don’t think they are doing it at all, since there are a lot of free rooms, because the hotel is only half full. The next day, through the mediation of the hotel guide Samir - many thanks to him - moved to another room with a good view.
Food is ok, variety of pastries, but croissants for breakfast are often stale, which again is unacceptable and by the way they don't serve olives (for 2 weeks only once for breakfast).
Free Internet is given, but only a limited number, and then for a fee, although it pulls throughout the territory.
Accordingly, all the other good things no longer decide anything in favor of the hotel - neither the wonderful territory, nor the good rooms, nor the beautiful terrace, nor the huge beach. Because the hotel service is terrible, non-customer-oriented, leaves negative emotions. I do not recommend.
The worst and most important thing that this hotel presents is unfriendly, inattentive, indifferent staff, primarily managers at the reception, chefs in the restaurant, as well as everyone you want to contact for information or help. From the first impression to the departure to the airport, the attitude towards you is as if you are asking to spend the night for free and they are doing you some kind of forced service. There is no organization of settlement / eviction, everything is somehow chaotic, ill-conceived. You can stand at the counter with several managers for several minutes, and no one will pay attention to you, and this is at least unprofessional, not to mention some pleasant impression and concern for the client. I compare it with the Rehana hotel in the same Nabq, where everyone is happy to see you, smile and try to help, there is a completely different atmosphere and people.
We were settled in a distant building with windows overlooking the backyard of a neighboring hotel, that is, they don’t think they are doing it at all, since there are a lot of free rooms, because the hotel is only half full. The next day, through the mediation of the hotel guide Samir - many thanks to him - moved to another room with a good view.
Food is ok, variety of pastries, but croissants for breakfast are often stale, which again is unacceptable and by the way they don't serve olives (for 2 weeks only once for breakfast).
Free Internet is given, but only a limited number, and then for a fee, although it pulls throughout the territory.
Accordingly, all the other good things no longer decide anything in favor of the hotel - neither the wonderful territory, nor the good rooms, nor the beautiful terrace, nor the huge beach. Because the hotel service is terrible, non-customer-oriented, leaves negative emotions. I do not recommend.
Translated automatically from Russian. View original
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