Rudeness and tactlessness of service personnel

Written: 14 july 2019
Travel time: 28 june — 6 july 2019
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 9.0
Amenities: 1.0
At the beginning of July 2019, we rested as a company at the Sheraton Hotel, which is located right next to Domina Coral Bay, where I rested 10 years ago. Then Domina was a popular youth hotel with many visitors and good service.
I have already snorkeled the entire coast of Sharm el-Sheikh, resting here several times a year and every time I swim on the pontoon or pier of a neighboring hotel, I could count on hospitality and courtesy for such a random guest and a short rest to take a breath while sitting on the edge of the pontoon and continue to sail further along the coast and admire the underwater world.
Naturally, I immediately sailed from the Sheraton towards Domina to take a look at the hotel where I once lived and evaluate what it is like today, from the point of view of a beach tourist.

For the first time in the history of my holiday in Egypt, I suddenly encountered the rudeness and rudeness of the beach staff. As soon as we, in the company of 5 people of snorkel tourists, just began to swim along Domina Beach, a motor boat with a screaming security guard literally flew to us. He demanded to get out of the water and immediately. He waved his hands, behaved boldly. To our remark that women are with us and we need a short rest sitting on the edge of the pontoon and we will immediately sail away, he did not react, apparently not even listening to us.
When we climbed to the edge of the pontoon, a whole crowd of hotel staff, including security, immediately came running. Everyone was screaming and demanding to leave immediately. We asked to call the manager here for an explanation, they did not react. We stated that we do not use the hotel equipment, except for the pontoon and just sit on its edge, but they continued to run and scream. We know that the beach and the coastal area are not formally the property of hotels in Egypt and their claims are unfounded and told them about it. We warned them that we would definitely write about this situation in our review and other tourists who plan to rest here will read it. The ambition immediately subsided. We sailed to our Sheraton with a spoiled mood and a negative aftertaste. We were treated like criminals.
If this is how it is now customary in Domina Coral Bay to treat tourists, albeit from a neighboring hotel, then I see no point in relaxing here. There are very few tourists on the beach and in the water. The hotel looks completely empty. Probably, a similar level of service in the hotel makes itself felt.
Later, other tourists from our hotel said that when they also swam towards Domina, the local guards ran along the shore, shouting and whistling so that no one dared to swim along Domina Beach.
Some kind of barbaric savagery, devoid of a rational component.
Translated automatically from Russian. View original