Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
5.0
Cleanliness:
3.0
Food:
5.0
Amenities:
5.0
*About the travel agency, tour operator, carrier*
We flew with the tourist company "Let's go with us" from Zaporozhye. The work of their staff (Daria) is top notch.
What can not be said about the tour operator: "Join Up" - we went with them a couple of times - we realized - this is slag, now we won't choose anything. Arrival and departure times are maximally done in such a way as to steal your day at the hotel. The local guide Ahmed only hovered excursions, and after we abandoned everyone, he frankly said that he did not like us). This gentleman did not allow us to warn about the postponement of the departure for an hour, because of which we sat for an hour and a half on the doorstep of the hotel from half past three in the morning, calling everyone we could, including him, waiting for the transfer.
They flew with their own carrier Sky Up on a charter Boeing - the condition of the aircraft is at its best, the staff is very professional. The service is comparable in level to the regular flights of "Turkish Airlines".
*About the hotel*
I heard that when you get to Egypt, you first need time to get used to this trash. Previously visited a solid UAI and, therefore, did not expect much.
We chose the hotel based on good reviews about the staff, the sea and the beach. Indeed, when we got used to the old fittings and the general slovenliness of the room, the beach, the restaurant, we realized that the food is generally not bad, the staff is extremely friendly, the territory is normal, the beach is large, and the reef is really good so much that I can advise a trip there to the closest people .
*Staff*
From the staff, I would single out a wonderful job:
- equipment seller (and not only) on the beach, like Mohammed,
- Fox beach worker (aka Ahmed) - offers really good and cheap excursions from "Anar Dive Center" (more on that later)
- a male hookah bartender from Bedouin Bar and not only (but don’t take a hookah, it’s bad, like almost everywhere in Egypt),
- cheerful Angelo - bartender Grill bar,
- sincere, just blissful grandfather from Birds Paradise,
- Chief Chef in the kitchen.
The guys joke, communicate, help, chill and really get high from their work, like some Jamaicans in the Caribbean, they infect with their positive mood, without getting bored.
*Tips*
By the way, no one demanded money for tea, except for the case of extortion during eviction (further).
However, during our stay, we poured a good amount to everyone who was friendly and tried.
They also threw 20 USD into the passport for each room at the reception upon check-in, although I'm not sure that this had a special effect.
*Revision and improvement of service*
By the middle of the week, the hotel authorities began to sharply restore order.
The hotel blossomed before our eyes: animation and concerts, it became noticeably cleaner, brighter, the service became better.
But the most pleasant thing is that the Chef appeared in the kitchen, chasing all the cooks, providing any assistance to the guests, organizing a special dinner for the European part of the guests.
Indeed, the excursion is on the level, good drinks and food, just unforgettable funny and extremely professional dive center instructors and
friendly and watchful crew of the boat DANIZ. The boat is in good condition, they deliberately recruit fewer people than others, which is a big plus.
We have left unforgettable impressions of swimming and diving, and the impression was that these people love their job and try exorbitantly for the money we spent, not for money at all, oddly enough, but something like that)
*Eviction and PROBLEMS*
There was an embarrassment with the receptionist
1) I had to ask to reschedule the delivery time of the lunchbox at the reception to 3.30 am from 4.00 am due to check-out reasons. The villain at the reception wrote down VME in the margins, but not on the sign. When I asked to enter directly into the table, I said: "Okay, I'll do it later, " he smiled strangely and closed the magazine. Later we understood why.
2) When we came to move out, we ran into the same comrade, waited until he chattered for 10 minutes, then moved out in 5 minutes.
3) He cut off the bracelets and took them away. We asked for them back (we collect them as a keepsake in all AI hotels). He said, "You also need to leave something for me as a keepsake, so that he throws them out, he said: " I - to you, you to me, this is logic. "I said to pick it up, it doesn't matter. and then returned one. They asked me to give the second one. He said, "But you didn't leave me any money when you checked in. " I said that we checked in with another guy, and left the money to him. His remark is "Yes, and now you need to give me. " After 5 minutes of disputes, still threw both crumpled bracelets and left.
4) We called him again, asking for lunch boxes. He refused to give them out, said "Go, sit, wait. " After waiting 15 minutes, I walked over and asked how long it would take to get a lunchbox. To which he received the answer "Depends on how much money you give me. "
The villain again retired to the back room saying "Look what is written in the magazine - 4.00" On the arguments about 3.30 and our transfer at 3.40 did not react.
5) It helped that the transfer was delayed. After arguing with the four of us, after 4 in the morning we received lunch boxes, which all this time just lay in the back room. They had to be torn from his hands, because he held out the packages and held them tightly. After that we went outside and sleepy and angry waited for the delayed transfer, keeping a taxi at hand just in case. There was no more mood to go to the hotel. He never received the money, unlike a bunch of other service personnel with whom we interacted.
After 10 minutes, I returned and took a photo of him - I am attaching to the review, see. screenshot http://prntscr. com/kj2njj. The name is not visible, he tried to cover the sign when I said that I was taking a photo for a review.
I hope there will be more complaints, he will be fired and he will lead camels. Again, I remind you, the hotel and staff are GOOD.
THE IMPRESSION ONE SINGLE WORKER TRIED TO BREAK. IF YOU EAT - SEE THE PHOTO OF THE EXTORTORY - DO NOT CONTACT HIM AND DO NOT INTERACT IN ANY WAY - THIS IS A FRAUD THAT OPENLY EXTORTS MONEY DIRECTLY IN THE LOBBY AND DAMAGES ALL THE HOTEL STAFF.
We flew with the tourist company "Let's go with us" from Zaporozhye. The work of their staff (Daria) is top notch.
What can not be said about the tour operator: "Join Up" - we went with them a couple of times - we realized - this is slag, now we won't choose anything. Arrival and departure times are maximally done in such a way as to steal your day at the hotel. The local guide Ahmed only hovered excursions, and after we abandoned everyone, he frankly said that he did not like us). This gentleman did not allow us to warn about the postponement of the departure for an hour, because of which we sat for an hour and a half on the doorstep of the hotel from half past three in the morning, calling everyone we could, including him, waiting for the transfer.
They flew with their own carrier Sky Up on a charter Boeing - the condition of the aircraft is at its best, the staff is very professional. The service is comparable in level to the regular flights of "Turkish Airlines".
*About the hotel*
I heard that when you get to Egypt, you first need time to get used to this trash. Previously visited a solid UAI and, therefore, did not expect much.
We chose the hotel based on good reviews about the staff, the sea and the beach. Indeed, when we got used to the old fittings and the general slovenliness of the room, the beach, the restaurant, we realized that the food is generally not bad, the staff is extremely friendly, the territory is normal, the beach is large, and the reef is really good so much that I can advise a trip there to the closest people .
*Staff*
From the staff, I would single out a wonderful job:
- equipment seller (and not only) on the beach, like Mohammed,
- Fox beach worker (aka Ahmed) - offers really good and cheap excursions from "Anar Dive Center" (more on that later)
- a male hookah bartender from Bedouin Bar and not only (but don’t take a hookah, it’s bad, like almost everywhere in Egypt),
- cheerful Angelo - bartender Grill bar,
- sincere, just blissful grandfather from Birds Paradise,
- Chief Chef in the kitchen.
The guys joke, communicate, help, chill and really get high from their work, like some Jamaicans in the Caribbean, they infect with their positive mood, without getting bored.
*Tips*
By the way, no one demanded money for tea, except for the case of extortion during eviction (further).
However, during our stay, we poured a good amount to everyone who was friendly and tried.
They also threw 20 USD into the passport for each room at the reception upon check-in, although I'm not sure that this had a special effect.
*Revision and improvement of service*
By the middle of the week, the hotel authorities began to sharply restore order.
The hotel blossomed before our eyes: animation and concerts, it became noticeably cleaner, brighter, the service became better.
But the most pleasant thing is that the Chef appeared in the kitchen, chasing all the cooks, providing any assistance to the guests, organizing a special dinner for the European part of the guests.
Indeed, the excursion is on the level, good drinks and food, just unforgettable funny and extremely professional dive center instructors and
friendly and watchful crew of the boat DANIZ. The boat is in good condition, they deliberately recruit fewer people than others, which is a big plus.
We have left unforgettable impressions of swimming and diving, and the impression was that these people love their job and try exorbitantly for the money we spent, not for money at all, oddly enough, but something like that)
*Eviction and PROBLEMS*
There was an embarrassment with the receptionist
1) I had to ask to reschedule the delivery time of the lunchbox at the reception to 3.30 am from 4.00 am due to check-out reasons. The villain at the reception wrote down VME in the margins, but not on the sign. When I asked to enter directly into the table, I said: "Okay, I'll do it later, " he smiled strangely and closed the magazine. Later we understood why.
2) When we came to move out, we ran into the same comrade, waited until he chattered for 10 minutes, then moved out in 5 minutes.
3) He cut off the bracelets and took them away. We asked for them back (we collect them as a keepsake in all AI hotels). He said, "You also need to leave something for me as a keepsake, so that he throws them out, he said: " I - to you, you to me, this is logic. "I said to pick it up, it doesn't matter. and then returned one. They asked me to give the second one. He said, "But you didn't leave me any money when you checked in. " I said that we checked in with another guy, and left the money to him. His remark is "Yes, and now you need to give me. " After 5 minutes of disputes, still threw both crumpled bracelets and left.
4) We called him again, asking for lunch boxes. He refused to give them out, said "Go, sit, wait. " After waiting 15 minutes, I walked over and asked how long it would take to get a lunchbox. To which he received the answer "Depends on how much money you give me. "
The villain again retired to the back room saying "Look what is written in the magazine - 4.00" On the arguments about 3.30 and our transfer at 3.40 did not react.
5) It helped that the transfer was delayed. After arguing with the four of us, after 4 in the morning we received lunch boxes, which all this time just lay in the back room. They had to be torn from his hands, because he held out the packages and held them tightly. After that we went outside and sleepy and angry waited for the delayed transfer, keeping a taxi at hand just in case. There was no more mood to go to the hotel. He never received the money, unlike a bunch of other service personnel with whom we interacted.
After 10 minutes, I returned and took a photo of him - I am attaching to the review, see. screenshot http://prntscr. com/kj2njj. The name is not visible, he tried to cover the sign when I said that I was taking a photo for a review.
I hope there will be more complaints, he will be fired and he will lead camels. Again, I remind you, the hotel and staff are GOOD.
THE IMPRESSION ONE SINGLE WORKER TRIED TO BREAK. IF YOU EAT - SEE THE PHOTO OF THE EXTORTORY - DO NOT CONTACT HIM AND DO NOT INTERACT IN ANY WAY - THIS IS A FRAUD THAT OPENLY EXTORTS MONEY DIRECTLY IN THE LOBBY AND DAMAGES ALL THE HOTEL STAFF.
Translated automatically from Russian. View original
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