Печаль и разочарование Sadness and disappointment

I do not understand who writes forest reviews about this hotel. The hotel itself is not bad, but the staff is a tin. . .
Requests to fix the safe or the latch on the door were not responded at all. No one knew the program for the new year, and when the animators said that it would start at 8 pm and we got ready for this time, it turned out that we needed tickets to be received at the reception of the second line. Naturally, this was news not only for us, but also for the rest of the vacationers on the first line of Hilton Sharks Bay. Because of this situation, a queue formed for tickets, the capacity of which was 10 minutes per person.
Therefore, when we waited for the tickets, and went to the restaurant, we were informed that they were already closing and we could not have dinner. So for dinner at the New Year's Eve gala dinner, we had Sprite and cola at our table. Local alcohol was at a small bar, which is also not easy to break into. The concert is more or less good. But our New Year's dinner turned out to be shawarma, which we went to buy in Soho, since it's nearby.

But the shortcomings are not over. January 1st is my wife's birthday! Guess how the hotel reacted. . . ???
That's right: no way!! ! Although I personally approached and reminded of this and I was assured that there would be a compliment from the hotel in the evening (thanks Hilton), you are the worst in my memory, with such an attitude....
I absolutely did not conflict all suffered in myself. But I decided to write a review. . .
From the pluses I can highlight:
1. Not a bad territory.
2. Beautiful reef.
3. Some animators.
Thanks to all!
Besides the Hilton. . .