Ужасный отель! Осторожно! Terrible hotel! Carefully!

Well, my dear tourists and travelers, sit back and get ready to listen to my adventures at the El Mercato Hotel in Shar al-Sheikh.
I'll start with the fact that for a very long time and carefully chose the place of rest. Why? Because with my wife and child together, it was our first joint vacation. And I tried my best to choose a hotel where nothing would overshadow my vacation. Therefore, for a whole week I compared guest reviews from different hotels, studied locations nearby and sights that could be seen. Of the twenty hotels that I was offered at the travel agency, I first of all discarded all those offered by Join up, because all the vouchers that were offered by this tour operator were spoiled by representatives of Join Up itself at the stage of transfer to the hotel, and left only those , which were offered by ANEX and TUI, in my opinion these are one of the strongest operators.
There were about 14 hotels left to choose from, and I began to study them all, probably during this period I was more terrible than the most terrible auditor. The main parameters were: the cleanliness of the territory, the quality of food, the cleanliness and service in the rooms, the swimming pool (preferably at least one heated), animation for children and the presence of a children's playroom, and most importantly, silence is desirable. After reviewing all the information and ratings, I chose Il Mercato Hotel & Spa, Om El Sid Hill, Qesm Sharm Ash Sheikh, South Sinai Governorate 46619, Egypt.

Arriving in Egypt, we successfully made a transfer to the hotel. The guide was very professional and gave as much information as possible. We arrived at the hotel in a great mood. From the front side, the hotel even impresses with its former luxury, and even the hall still shone with decor, because this hotel was designed by an Italian. Very impressed, but pretty tired, we turned to the reception. This is where all the stories started. First of all, the admin at the reception said that the room had to wait 4 hours. OK.
No one argues, but create the conditions for waiting. It is not possible to get water for a child or coffee from the road here. Only from a certain time. Good. While the child naps on his wife's lap. I'm going to explore our hotel. Slowly but surely, I am horrified. Hotel dirty. There are rubbish and cigarette butts in the corners. The paths between the buildings are broken, dirty and cracked.
The pools are not sparkling clean, the sunbeds are old and half are defective. The dining room is dirty, the tablecloths are dirty and stained. Sparrows fly around the dining room, sit on plates, eat from them. The most piquant thing was to see how one woman with a child had breakfast and went away for a second to get coffee and sweets, and at that time the sparrows flew onto the table, started hosting there, and one of the sparrows just pooped into the plate from which this woman ate. The woman came and continued eating. This picture stuck with me for a long time.
While I was doing this sad tour of the hotel, it was time for us to settle in. We were given a room very far from the main building, I was not indignant, on the contrary, I thought that it would be quieter there and the parties in the main building would not disturb us. But my expectations were shattered. Near our room was a shopping area, equipped with at least five speakers. It would be more convenient to sleep in a disco.
All day long, music was blaring from the speakers, so loud that it was impossible to sleep. Such torture was used by the Nazis in concentration camps and zones of the Soviet Union. To break the psyche of people. Our child could not sleep at all in such conditions. We contacted the reception. Ok, they told us. But no one decided anything. In total, we turned to the reception eight times, to the general manager twice, even turned to the guide. About the guide separately.

We came across a guide named Noah (Noah Abuelela), we want to express our sincere gratitude to this person. He tried to resolve the issue, contacted the manager, assisted in every way. But, the Egyptian hotel infrastructure spat on people. The main thing is that you are already here and you have spent money, and you will spend more, because you have no way out, and besides, you are a guest from a tour operator, which means a cheap guest for us. By the way, they charged me extra money for this number. This is so for information.

After settling in the room, we realized that we were in a real stable. Dirt everywhere, stains on the walls, everything cracked and broken, dust under the sofas. The bathroom is dirty, the hot water from the tap is brown and has an unpleasant smell. We asked to be relocated. Nobody reacted.

Let's go for lunch. Reminds me of a school cafeteria from Soviet times. Dirty, it stinks, the plates are chipped, and even sparrows fly like fighter jets and shit on the plates.
The waiters don't notice you. The food looks stale, I think they serve it two or three times, and from what they didn’t eat, they make a casserole. OK. We eat at least. We take what cannot be stained. That is, boiled eggs and falafel, they cook it in front of you. By the way, I will describe one more case. Before dinner, I went to the toilet near the dining room. I watch the cook pissing. I think I'll see if this cook will wash his hands after this process. And bingo! ! The cook did his job, stuffed his snake into his pants with his hands and went to the kitchen without washing his hands. I followed him. And what I saw. O stood at the serving table and began distributing food to people. Nightmare!

As you understand, with my complaints about the loud sound near the window of the room, I acquired a certain hatred among the hotel staff. In the end, they took revenge on me. But more about that later.

The reception staff themselves are reminiscent of gypsies from Transcarpathia: arrogant, cunning and always strive to deceive you. Let me exchange 10 dollars for small bills. Returns 9.
You ask to be delivered to the room, and walk 800 m to it. No one responds. That is, the service simply does not exist. These are the mistakes and shortcomings of the hotel manager. None of the lower staff follow his instructions. Why such a hotel? Why does ANEX tour spoil its reputation by cooperating with such a hotel?

Little things like drinks and alcohol from disposable tableware are not an indicator for me. I don’t drink much alcohol and I’m served it in what. The main thing is that there is always water.
Separately, about the pool. Didn't see it being cleaned. In the evening, the staff brought their friends and they rinsed themselves in the pool.
There are never any towels, and those that are are dirty.
Special thanks to the chef of the a la carte restaurant Khaled. A very pleasant and hardworking person. The bartender Mukhamed at the rooftop bar is a great guy.
Well, lastly. About the surprise that the staff made for me personally. We were expecting a transfer to the airport. Sat in the hall with a child. We were visible.
We didn't go anywhere. To make trouble for us. The workers did not call us for delivery to the airport. Of course, I was not very excited, I will always get out of any situation. BUT my wife was pretty nervous. So, I absolutely do not recommend Il Mercato Hotel & Spa, Om El Sid Hill, Qesm Sharm Ash Sheikh, South Sinai Governorate 46619, Egypt.