Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
1.0
Food:
1.0
Amenities:
4.0
Rehana Royal beach resort and spa.
Period of stay April 2018. It's still here and I really want to leave.
A hotel with a large area, green, but not well-groomed and not cleaned. There are many pools, but petals, grass, branches are lying around in them, especially not in the central ones.
In the evening, the territory is not illuminated and it is scary to walk on it.
The staff is different. At the reception they offered to overpower from building 5 to 2 or 3 for $ 15 per day.
At the request for relocation from one room to another in one building, they immediately responded and moved to a cleaner room. It is not clear how they are grading by buildings, the payment for booking is one for standard and suites, but there are clearly not 3 or 4 suites in their hotel.
Apparently there are no normal, or rather clean rooms in this hotel, they are all with falling apart furniture, stink, dirt.
The number of rooms in the 5th building is old.
We saw several rooms and all of them or themselves are dirty, the bed linen is dirty (stained) and not ironed, there is a smell in the toilet, or rather STINK, the shower is yellow, and not white as it should be, the walls are gray in the rooms and on them and mirrors dead corpses of mosquitoes. The room is not comfortable, very poorly lit. But the room is big. Furniture worn, battered and partially broken. I did not want to notice, but it is immediately visible and impossible not to see. All the numbers on the safe have been erased. There is a spacious terrace or balcony. Water is provided in the room at 1.5 liters per person. The feeling in the room was like being in one of Kazakhstan's bad, cheap and old rest houses with Soviet furnishings and without repairs.
If you wanted to live in such a room, then you could buy a tour and cheaper in 3 arrivals, and not overpay for it is not clear where the stars given to the hotel come from.
There are wooden, dirty toilets around the hotel, I didn’t think that such things happen in 5-star hotels.
Near the reception, too, does not shine with cleanliness.
The food is mostly tasteless. You have to be lucky to find something tasty. Buns and pasta are raw. Rusks with a musty smell. The hotel restaurant itself is dirty, the food is placed at random, there are no inscriptions what kind of dish it is. They should have more tables for arranging food, lay out everything more freely, sign what it is, and most importantly, start cooking deliciously. The choice of food is not great at a glance, but we were afraid to try everything because we got poisoned in the first days. Many people have complained of indigestion. At the reception, to the words that they were poisoned, the hotel employee said what you want. The answer is nothing, just take action and correct it, he did not understand. It is safe to eat crackers and black tea.
Sea. It is impossible to enter without slippers, and if there are waves, then you will not enter with slippers during the wind. This is not a bay. It's just the open sea. So you can't swim.
If the sea is important for relaxation, then this hotel is definitely not worth choosing.
If you need more slides for children and arrange a pool and don’t need the sea, then only in this case you can think of coming to this hotel, but only for a maximum of $ 500 for 10 days minimum, for two. He's not worth more.
Animation. We were only interested in water aerobics, yoga, dancing. At the time declared by the animators, it is not held, and it is also not held every day. Although the animators stubbornly repeat with round eyes that all the programs were yesterday and today. Maybe they try to hold something in the evening or for children, but the above programs are rare for them, although they are declared as daily. At the same time, on one of the days they did not conduct pre-dinner programs due to the fact that they were selling tickets for the evening show.
In general, you should never go to the rehana royal hotel! Better choose another hotel in the bay.
Believe all the negative reviews on the sites for this hotel. There is nothing good about this hotel. You don't even need to trust the tour. agencies, it is not clear why they recommend them, especially in Kazakhstan. A lot of people from Kazakhstan, Ukraine, Russia and Belarus. A dozen foreigners can only be typed. If you choose a solid four or three, then it will be no worse than rehana.
Period of stay April 2018. It's still here and I really want to leave.
A hotel with a large area, green, but not well-groomed and not cleaned. There are many pools, but petals, grass, branches are lying around in them, especially not in the central ones.
In the evening, the territory is not illuminated and it is scary to walk on it.
The staff is different. At the reception they offered to overpower from building 5 to 2 or 3 for $ 15 per day.
At the request for relocation from one room to another in one building, they immediately responded and moved to a cleaner room. It is not clear how they are grading by buildings, the payment for booking is one for standard and suites, but there are clearly not 3 or 4 suites in their hotel.
Apparently there are no normal, or rather clean rooms in this hotel, they are all with falling apart furniture, stink, dirt.
The number of rooms in the 5th building is old.
We saw several rooms and all of them or themselves are dirty, the bed linen is dirty (stained) and not ironed, there is a smell in the toilet, or rather STINK, the shower is yellow, and not white as it should be, the walls are gray in the rooms and on them and mirrors dead corpses of mosquitoes. The room is not comfortable, very poorly lit. But the room is big. Furniture worn, battered and partially broken. I did not want to notice, but it is immediately visible and impossible not to see. All the numbers on the safe have been erased. There is a spacious terrace or balcony. Water is provided in the room at 1.5 liters per person. The feeling in the room was like being in one of Kazakhstan's bad, cheap and old rest houses with Soviet furnishings and without repairs.
If you wanted to live in such a room, then you could buy a tour and cheaper in 3 arrivals, and not overpay for it is not clear where the stars given to the hotel come from.
There are wooden, dirty toilets around the hotel, I didn’t think that such things happen in 5-star hotels.
Near the reception, too, does not shine with cleanliness.
The food is mostly tasteless. You have to be lucky to find something tasty. Buns and pasta are raw. Rusks with a musty smell. The hotel restaurant itself is dirty, the food is placed at random, there are no inscriptions what kind of dish it is. They should have more tables for arranging food, lay out everything more freely, sign what it is, and most importantly, start cooking deliciously. The choice of food is not great at a glance, but we were afraid to try everything because we got poisoned in the first days. Many people have complained of indigestion. At the reception, to the words that they were poisoned, the hotel employee said what you want. The answer is nothing, just take action and correct it, he did not understand. It is safe to eat crackers and black tea.
Sea. It is impossible to enter without slippers, and if there are waves, then you will not enter with slippers during the wind. This is not a bay. It's just the open sea. So you can't swim.
If the sea is important for relaxation, then this hotel is definitely not worth choosing.
If you need more slides for children and arrange a pool and don’t need the sea, then only in this case you can think of coming to this hotel, but only for a maximum of $ 500 for 10 days minimum, for two. He's not worth more.
Animation. We were only interested in water aerobics, yoga, dancing. At the time declared by the animators, it is not held, and it is also not held every day. Although the animators stubbornly repeat with round eyes that all the programs were yesterday and today. Maybe they try to hold something in the evening or for children, but the above programs are rare for them, although they are declared as daily. At the same time, on one of the days they did not conduct pre-dinner programs due to the fact that they were selling tickets for the evening show.
In general, you should never go to the rehana royal hotel! Better choose another hotel in the bay.
Believe all the negative reviews on the sites for this hotel. There is nothing good about this hotel. You don't even need to trust the tour. agencies, it is not clear why they recommend them, especially in Kazakhstan. A lot of people from Kazakhstan, Ukraine, Russia and Belarus. A dozen foreigners can only be typed. If you choose a solid four or three, then it will be no worse than rehana.
Translated automatically from Russian. View original
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