Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
4.0
Cleanliness:
4.0
Food:
3.0
Amenities:
3.0
We went with a group of 4 families, 8 adults and 6 children.
We arrived at 2-3 pm local time, from the airport to the hotel for about 15 minutes.
At the front desk they check the voucher, then you need to fill out some forms, after which we were sent to Food Cord, eat and drink, they say.
We went, sat down, there were only go-dogs and pizza.
After 30-40 minutes, they approached the counter, put bracelets on our hands and handed us cards from the rooms and also for towels (you hand over the card to you on the beach or near the pool, they give you a towel, and change it, for a loss a fine of about $ 10).
In our company there were children under one year old, in a stroller. They were given rooms on the third floor)) without an elevator!
We go into the room, the situation is like in the 90s, the smell of an old mattress in the room, the furniture is old, the bathroom leaves much to be desired!
Four rooms had their own problems, some do not have hot water, the tap does not work, the door does not close, and so on.
And this is a 5* hotel.
Balboy gave us Raid, a mosquito repellent, before going to bed, I was very surprised), but it was not necessary, mosquitoes flew all night, the bites are very painful, the blisters remain huge, and it seems to me that they have fleas in their mattresses.
We go to the reception, we say change the numbers, we have children, a stroller. They listened, they said "wait until the morning. " Keep in mind, they all understand Russian well, but they pretend not to understand.
I advise you to buy a SIM card at the airport, 10 GB for $ 14 and a queue of 30 minutes.
WI-FI in the hotel is terrible, it simply does not exist.
In the morning we contacted our guide, explained the situation, the guide said that he would decide for a fee, only for us))))
Be prepared that everyone will look into your hand, the attitude towards you depends on it.
While our guide was solving the issue, we went to inspect the area. The territory is huge, there are really a lot of swimming pools, for adults, for children, a water park, there are a couple of heated ones, everything works from 10 am to 5 pm.
Pier 700-800 meters, there are small islands with which you can go down into the sea.
The sea is warm and clear, there are a lot of fish, which is very pleasing. I recommend buying special shoes. The store is not on the territory of about $ 5, but you can bargain.
Time passed, the guide called me and let me know that the rooms were replaced. In fact, the new numbers are much better. Maybe they do it on purpose?
As we were told, there are 5 restaurants on the territory of the hotel, but don’t flatter yourself too much) it’s hard to call it a restaurant, most likely a self-service dining room.
There are few fruits, apples, melon (green), bananas, oranges. From seafood, some fish and small shrimp. Chefs add a lot of spices, which changes the taste of the dish dramatically.
In general, for breakfast, lunch and dinner you go with a plate and choose what to eat, there is a lot of food, but there is not much to eat.
You won’t be able to sit outside, enjoy the sun) the flies will torment you.
We could also work the territory...
The territory itself is clean, cleaning in the room at your request.
Bathrobe and slippers must be requested separately at the reception)
Zero service, with a favor, not all of course, more young staff.
I won't be back a second time.
We arrived at 2-3 pm local time, from the airport to the hotel for about 15 minutes.
At the front desk they check the voucher, then you need to fill out some forms, after which we were sent to Food Cord, eat and drink, they say.
We went, sat down, there were only go-dogs and pizza.
After 30-40 minutes, they approached the counter, put bracelets on our hands and handed us cards from the rooms and also for towels (you hand over the card to you on the beach or near the pool, they give you a towel, and change it, for a loss a fine of about $ 10).
In our company there were children under one year old, in a stroller. They were given rooms on the third floor)) without an elevator!
We go into the room, the situation is like in the 90s, the smell of an old mattress in the room, the furniture is old, the bathroom leaves much to be desired!
Four rooms had their own problems, some do not have hot water, the tap does not work, the door does not close, and so on.
And this is a 5* hotel.
Balboy gave us Raid, a mosquito repellent, before going to bed, I was very surprised), but it was not necessary, mosquitoes flew all night, the bites are very painful, the blisters remain huge, and it seems to me that they have fleas in their mattresses.
We go to the reception, we say change the numbers, we have children, a stroller. They listened, they said "wait until the morning. " Keep in mind, they all understand Russian well, but they pretend not to understand.
I advise you to buy a SIM card at the airport, 10 GB for $ 14 and a queue of 30 minutes.
WI-FI in the hotel is terrible, it simply does not exist.
In the morning we contacted our guide, explained the situation, the guide said that he would decide for a fee, only for us))))
Be prepared that everyone will look into your hand, the attitude towards you depends on it.
While our guide was solving the issue, we went to inspect the area. The territory is huge, there are really a lot of swimming pools, for adults, for children, a water park, there are a couple of heated ones, everything works from 10 am to 5 pm.
Pier 700-800 meters, there are small islands with which you can go down into the sea.
The sea is warm and clear, there are a lot of fish, which is very pleasing. I recommend buying special shoes. The store is not on the territory of about $ 5, but you can bargain.
Time passed, the guide called me and let me know that the rooms were replaced. In fact, the new numbers are much better. Maybe they do it on purpose?
As we were told, there are 5 restaurants on the territory of the hotel, but don’t flatter yourself too much) it’s hard to call it a restaurant, most likely a self-service dining room.
There are few fruits, apples, melon (green), bananas, oranges. From seafood, some fish and small shrimp. Chefs add a lot of spices, which changes the taste of the dish dramatically.
In general, for breakfast, lunch and dinner you go with a plate and choose what to eat, there is a lot of food, but there is not much to eat.
You won’t be able to sit outside, enjoy the sun) the flies will torment you.
We could also work the territory...
The territory itself is clean, cleaning in the room at your request.
Bathrobe and slippers must be requested separately at the reception)
Zero service, with a favor, not all of course, more young staff.
I won't be back a second time.
Translated automatically from Russian. View original
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