Ниже среднего Below the average

We are familiar with the hotel, as we have been several times before this visit (2019.2020), we chose it for the celebration of d / r with the reservation “to celebrate without surprises”, but everything did not go according to plan.

We had a check-in in the evening, after 21:00 we arrived on an evening flight, we were traditionally sent for dinner and were told to come after the room cards. To be sure of choosing a good and comfortable room (it does not mean upgrading a standard room to a villa), I was offered a tip in the amount of the daily cost of a standard room, but they refused to take it.

We were settled in room 817, it was both an unpleasant surprise and disappointment at the same time. We arrived alone with my mother, we were settled in a room with 5 beds, a disgusting sewer smell and windows to the driveway. We called the reception and asked to be moved, as the room was uncomfortable for us - it would be better if we did not do this.

We were already moved to room 1436 on the 3rd floor, though already with a view of the pool, and this is where all the global disappointment began in relation to the regular guests of the hotel.
The first night on the roof, some apparatus turned on and off, and it was so noisy that we slept for 15-20 minutes, then woke up and so on all night. The room itself has a leaky front door, which, together with the sliding doors of the balcony, were shaking from the draft and creating a constant noise and whistle. Everything worsened when for several days in a row there was a wind of 38 km / h (since it was February and the Nabq region, this was expected) and our nights passed with our heads under the covers in the hope of not catching a cold either head or ears. Since there were gaps in the balcony doors themselves between the walls and the doors themselves, paper napkins came to the rescue and we stuffed them together so that at least it was so noisy and the draft was not like that.

It worsened even more when 19.02.
2022 Sharm was covered by a thunderstorm and our room was also flooded in the room and the toilet.

A definite plus - the man who cleaned our room eliminated everything quickly and well.

To the logical question why they didn’t move again - we were told that the hotel had a full settlement, but when the guest relation service offered to move again, we were afraid that the new room might be even worse.

Meeting with the guide. I have nothing against TUI, but I would like the guide John to be more open to people who do not buy excursions. We rest in Egypt several times a year, over the past 5 years we have been 15 times - we have already traveled all over the excursions, including Israel, Jordan.
When we asked for help with a room, and there were several families, and the noise of the device was also the reason for this, we were answered “Deal with the hotel, and then maybe I’ll connect”, this was exactly 15 minutes after the performance with tour packages and chanting “I here to help you have a good rest and is ready to be your intermediary in resolving any issues with the hotel” - in fact, in practice, we saw all the readiness to help.


Meals and drinks. For this, many thanks to the hotel, there are no complaints at all about food and drinks. The food (yes, maybe not as varied as it was before covid), but fresh and tasty - everyone will find something to their liking. Restaurant and bar staff are always friendly and courteous.

Water. Water is handed out in bottles at the bars and brought to the room. We were in Cleopatra Luxury in the spring of last year, where they gave out water in a very dosed way, and brought 1 liter bottle per person for a day to the room. In this regard, Albatross is an order of magnitude higher.

Territory.
The territory is large, well-groomed, green and it is clear that it is being watched and cared for. This is a huge plus.

Spa and room. We haven’t been to the SPA, but we were in the gym every day - it’s great that you can not miss training on vacation.

The operation of the guest relation. The girls are beautiful and sincerely willing to help and, according to their strength, with the replacement of the room, and with the call of the engineer (the safe was blocked), they sent fruit to the room and dressing gowns with slippers.

And also a huge plus - a fish restaurant. Delicious and fresh seafood, pasta and soups are always on top.

Perhaps for someone this is an argument to go or not. Previously, the hotel positioned itself as more European due to conflicts between guests of different nationalities, and Arab families were very rare guests, now - as it seemed to us, they are at least 50 percent. Of course, there were French, Italians, Russians, Kazakhs, Poles, but not in such numbers.
For us, this moment is not a question, as long as you can peacefully coexist while relaxing in the same hotel, but perhaps for someone this is unacceptable.

Short conclusion. The hotel has its pros and cons, you never know who and how lucky. For ourselves, we decided that this trip to this hotel, as well as to Egypt, was the last.