Отель не соответствует 5*, твёрдая 4! The hotel does not correspond to 5 *, solid 4!

Rested with a large group. All couples, but only we with a one-year-old Kid. They arrived in the morning. The hotel immediately stated that there were no rooms available, only check-out at 12, and check-in at 14. But the problem is solved for $50. Bargaining is not appropriate, and even a small child is not an argument. Naturally, we paid $50, settled an hour after payment, in the 5th building. The rooms want the best!
Their system with cards is VERY NOT convenient. There are no bracelets, in the hotel there are vacationers in different gradations. Every time after checking the card at the bar in the restaurant : this is free / this is paid . But first, stand in line, then order, sign a check (even if it is zero). You can't take water without a card. Nothing at all! In the general restaurant for dinner for 30-40 minutes you can wait for a special person who takes the order and picks up the card. Another moment you need to wait until they return with a check. We seem to have gotten used to this inconvenience, but the incident during the eviction simply surprised me. We handed over the room as it should be around 12, check-out at 13:40, lunch from 13, we have time to paint the child. We went to have a bite to eat legantly before the road, and most importantly, to feed the child, we have your card? , in the process of eating. They said the number of the room in which they lived, and it began... Lunch is not allowed for you, for a fee! We waited until we finish our meal, escorted to the reception for $ 38 and counted. This is such a service!! !