great service

Written: 7 april 2010
Travel time: 3 — 7 april 2010
Who does the author recommend the hotel to?: For business travel; For families with children; For recreation with friends, for young people
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 9.0
Cleanliness: 9.0
Food: 10.0
Amenities: 9.0
It's just class! The old hotel was restored, everything that was possible was cleaned, a bunch of things were added, apparently. Everything is tailored for Russian tourists, there are no guests of other nationalities here. They have just opened, there are still few people, it's just a paradise here!!!
It is located in Nabq, it takes about 15 minutes to drive from the airport. A minibus goes to the old city in 40-50 minutes (and what did you think, this is Nabq). Hotel on the first line, sandy beach. In general, a lot of things there are unfinished, but when they finish, it will be just fine. They are constantly doing something, it is clear that they are completing construction, but they rarely make noise, there is no stench, as happens in new hotels, construction as such is not visible. There are uninhabited buildings, probably they make cosmetics there. I list the bad: The lazy river has not been launched yet, but soon everything will be. The Olympic pools have not yet been launched either. They can be seen behind the temporary fence on the left side of the hotel. Why the hell are they needed when the Red Sea is here ?? ? Tennis court in preparation (exactly what I pecked at and broke off). There is no balcony in any of the rooms. Nowhere to smoke and dry towels. Sometimes builders make noise, but not for long. There are no toilets on the beach. To enter the sea up to your neck, you need to walk 200-250 meters (depending on your height) or 500 meters along the coast to the pontoon, and then along it, respectively. There are no shops in the hotel, except for oils, the hall is large, but poorly decorated, white walls, yellow ceiling. Compared to the marble splendor of other hotels - not a fountain. The restaurant is partly combined with the central hall, lobby bar and reception. The Russian channel is only the first. There are no rooms with a family bed (so they said). Not enough umbrellas at the pool, it's hard to find shade.
And now about the good. The cleanliness is perfect, everything works flawlessly in the room - air conditioning, windows, doors, TV, and more. Cleaning is impeccable. At the very first request, they immediately move the beds together for you and cover them after that as a common one. First of all, they give rooms with a view of the sea and the pool without any requests and money, then what remains. Plumbing is new, all furniture is new and comfortable. Towels in the rooms, at the pool and on the beach are new and not washed out. The sunbeds are new, light mattresses (not heated), the pool is multi-level, there is no smell of bleach at all. Paths are constantly cleaned. The area is covered with grass, like golf courses, with green slopes. The beach is wide, the sunbeds are far from each other, 2 and 4 each, each group has its own wind protection. Neighbors can't be seen or heard. The food is excellent, maybe someone needs 10 varieties of meat for lunch at the same time, there are only three. Plus, the chicken is different, the octopus is different, something new is cooked every day. Fish - beyond praise, who wants to lose weight and do without meat - will be happy. Never stale. Fruit - the sea, for lunch and especially for dinner. Strawberries are taken out in basins, for the first time even my husband and I were stunned. They constantly give grapes, bananas, different apples, peaches, melons, oranges, and some other exotic fruits. Breakfast - always yoghurts of at least 3-4 types with different fruits, 2 cereals, have not tried it yet. One guy is baking pancakes with various additives, the other is scrambled eggs, but we can’t eat it anymore. Dessert is a separate conversation, I even try not to go there, otherwise I won’t lose weight, but my husband is sweet and constantly brings something, it’s impossible to resist. Alcohol is brought by the waiters in glasses - red wine, white wine, beer, cocktails and something strong like the people here also drink, judging by the appearance. They bring quickly, they try, they run, they remember what you drink, and sometimes they bring it when you don’t ask. If you refuse, he gets upset and stands with a tray until you agree. They solder a Russian tourist, in short. In general, it is necessary to write about the service separately.

Animation - Russian girls. They play volleyball on the beach, butchu (like small towns throw balls) promised to bring table tennis tomorrow. There is some kind of gym here, but we have no time and we have not been there (and probably will not).
We are now on our 4th day here. People, I have never seen such a service in Egypt, although I only go to five. Everything you need - you get on demand (or rather, request). Everyone is always smiling, most speak Russian tolerably, but English is better. Absolutely all the staff from the cleaner to the manager express an exceptional positive, they are interested in whether everything is in order with you. No obsession. It's so nice, especially when you remember how in other hotels with a marble hall, ten kinds of meat and other variety, they simply spat on Russian tourists from a high minaret, how Germans and Swedes are served primarily, how money is pulled from you at the reception...
Dear Russians! Let's keep the Egyptians respect themselves! If you want to be treated like a German, behave like a German. Don't walk on the grass! After all, it is so difficult to grow it on the sand here! Don't be rude to the staff, they're trying so hard! Smile! Get over it, say thank you! Be polite! After all, nothing is given to us so easily and nothing is valued as highly as politeness!
Have a nice vacation! I'll come and post pics. We are here now and will be until April 16th. Ask - I will answer.
Oh, I forgot to write - unlimited free Wi-Fi is a nice addition. Take your laptop with you.
Translated automatically from Russian. View original