Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
6.0
Cleanliness:
9.0
Food:
6.0
Amenities:
8.0
Good day! This review is for those who care about the service and rating of the hotel, who appreciate the price = quality ratio and just people who do not want to overshadow their vacation with minor troubles, which then accumulate in the car and a small cart)
Let's start with the fact that the choice of the hotel was approached quite painstakingly ...(without budget restrictions and with experience visiting other 5 star hotels).
An incredible amount of positive reviews, beautiful photos - well, they are very disposed to the Sunrise Arabian hotel, because - other hotels have been repeatedly tried - I wanted something new) So ...
Even when buying a ticket, our manager tried to insist in favor of the hotel she liked, citing certain facts in his direction and talking about the price difference on the day of purchase of $ 150 (and this is really a 5 * hotel) ...But no, there was no doubt about the correctness of the choice and Satisfied and happy, they went to pack their bags (as they say here, to a piece of paradise). .
But at the exit it turned out that they paid for cotton candy, but got the usual one - and this is the feeling of most vacationers))
But here you are at the hotel ...they really seat you to fill out the necessary documents, bring wet towels and some kind of sugar cocktail) They give out cards and take them to rooms)
And so we go into the Superior room, and there is a marvel of wonderful beauty - photos are attached, if anything - I hope they will not be blocked) There is a black spot on the bed cover) everything is covered in dust) yellow toilet, the bar is empty, the mirrors are unwashed - well, in general, this is immediately clear five stars and this is a paradise of an improved category)) (The same numbers were 1117.1118, 1125.1128, etc. ) Having enjoyed this view, we went to the reception with a plea! ! ! about changing the number - to which we were told that there are no rooms now - although the hotel is not even a third full! ! - and said to come tomorrow)
Since the arrival was late, it was already 11 pm - we decided to try at least a little food - since the restaurant offers let's call it a late dinner) - and there it is even more incredible - a broken yellowed box - with rolls and dark red sausage and fruits (apples, oranges) without the ability to use a knife to cut the peel for hygienic reasons))) (it’s a pity that they didn’t take a photo and further rest was already especially without photos of the described - because I still wanted to focus on the rest))) The bartender at the Churchill bar really saved me then who treated us to "canned" yoghurts)))
The next morning - we were waiting for a meeting with the guide from the Anex tour - to our obvious dissatisfaction and desire to clarify the situation, we were told to wait until he told everything he had to - and this is for a second half an hour of chatter and persuasion to go on excursions through the anex)) After this informative and extremely necessary information, we nevertheless told our story, there was not much reaction. In order to arrange it, we bought an excursion (Bathyscaphe + yacht) $ 100 / person, (but something didn’t really place him))) When the conversation turned to writing a request for another mentioned hotel, we want to move - only then did some movement begin and persuasion to stay in this paradise)))
So we went back to the reception to ask about changing the room, to which we were told to come at 12)))
Well, you yourself understand what kind of mood and heavenly pleasure you are experiencing at this moment - eating "scrambled eggs" with egg shells and mashed potatoes - 50% pounded and obviously heterogeneous-light mass)))
And on the 3rd trip at 12-00, we were already offered to go see another room - and if you like to move there)) The hotel claims 420 rooms, the hotel is 15-17% full. Question: why can't you react right away - all the more it was not about the number of palm trees near the room or the brightness of the flowers from the window!?!!? ! !
But here we are in the new room 5221 overlooking the sea: clean, cozy with a full bar and new plumbing, but with charming brown stains on the curtains))) but these stains are perceived, with the experience of past emotions, the necessary decor to maintain the confidence of their original conclusions))) There are a lot of things to tell, please send messages for questions), and now point by point:
one.
The territory is what really corresponds to the declared stars - beautiful, blooming (not without trifles, but in general the picture is pleasing to the eye and the photos are beautiful and rich even without filters).
2. Staff - the pride of this hotel is let's call them - secondary staff - the guys who clean, monitor the territory and everything that comes with it - they always work everywhere and everywhere - clean, cut, carry something, deliver, etc. They will always smile, say hello and no matter what they will do their job.
Waiters, bartenders are divided 70/30 - there are very nice guys who kindly come up and offer and take away / bring - many thanks to them, for which they were constantly rewarded by us - and there are those next to whom you, at best, will immediately understand that it is a great honor for you to be next to them now, at worst - wishes and requests will be ignored, you can hear something like that, that the most pleasant thing is rudeness)))
But in fact, most of the guys are good - it's a pity that because of others it's impossible to praise everyone and give a good rating for the service - because against the general background there is enough good and bad.
But I would especially like to mention the waiter named Waleed - who is simply the best of the best, everything that was written about him in previous reviews is 100% true - constantly moving all over the beach at any temperature) will remember your names, your preferences and in general just a nice nice guy with who can joke and talk)) and the boy Hamdy - works as a lifeguard mainly on the pier - loves his job very much - attentive to both children and adult men and women - always on the alert and will jump into the sea, even if you are just covered by a wave and you started to panic)) and the boy who cleaned the room will always ask if everything is fine, if you need something else, etc. , thank you so much for these guys)
3. Restaurant and food.
There is a choice - and this is an indisputable truth - but some, probably, also heavenly: firstly, it’s very similar, secondly, the cooking wants the best - And I want to emphasize that no one says - where are my lobsters, oysters, black caviar and other delights - just a whipped omelette should be without a shell (children with falling teeth can injure their gums), mashed potatoes should initially be well peeled - and chopped, dishes from an open grill, which, if not hot, should be given to guests warm - not cold, etc. But everyone found a plus in this - your vacation, if you don’t come to eat everything and don’t absorb sweet and starchy foods in mountains - it will pass WITHOUT harm to the figure, both for women and for men))))
Alcohol is local.
There is also the opportunity to visit once a day 1 a la carte restaurant (Indian, Mongolian, Thai, Italian and French cuisine) - delicious, beautiful and without complaints) - Which is highly recommended)
4.
Animation - do not be surprised if you are not familiar with the schedule of entertainment events - as the animators said - they do not have it)) In the morning they are told what will happen - and then they must make it a reality)) people, why try)))) But there is a plus - these are two mischievous boys - Byso and, unfortunately, I forgot the name of the second boy himself from Cairo with his cute curls)) They, of course, try very hard)))
During the day, if you wish, and sometimes persist, there is an opportunity to play table tennis, bochu, darts, and do stretching and yoga.
In the evening, there is a disco and entertainment for the kids - but one thing) every day there were the same dances and songs - they argue that the children like it and the music is remembered by them)))
For adults, what they saw was a day with belly dancing, a performance by children with glasses and nails, a karaoke contest, guess the tune, Mr. Hotel - everything runs until 23:00.
Then a disco begins in the main building, the premises of which are without air conditioners and fans))))
5. Wi-fi Upon arrival, you will be given a password for access for the number of people. In principle, it catches normally - for correspondence in viber and sometimes it turned out to call through the same program.
As a result: if you choose a hotel price = quality, and do not want to know the hassle and just have a quiet time (as a family-type hotel and mostly guests with children), think about it. This review is based not only on our stories, but on the whole of people who rested in the period from 01.06 to 10.06.
Yes, administrator girls will come up to you every day to ask how the rest is - and you will tell them your dissatisfaction and wishes - but we didn’t get to see the possibility of real changes) Yes, and how I would like to say that I like everything, but ...But this is not a 5* hotel.
And now, if you have vouchers in your hands or you don’t believe what is written and want to try it yourself - having also read reviews about a corner of paradise - survival instructions:
1. Be prepared that the room will be dirty, taps, beds, furniture, stained curtains and mirrors will fall off in it, the doors will not close))) Do not be modest, ask to change the room! ! ! insist! ! This is your money, your nerves and your emotions (many vacationers did not talk about the same problems and lived in this beauty, and those who are the first time at all - that this is possible and should be so).
2. Regarding food - ask the girls - administrators to sign you up in a la carte restaurants - this will dilute your food and impression of food) Be prepared for possible rudeness of the staff - just ignore or notify about it - remember your nerves more))
3.
Sea - choose time to spend near the sea - it is insanely clean, beautiful and good reef)) Walid and Hamdi will take care of your rest))) Or near the main pool - just right for the kids)
4. If you come to the lobby bar to have a bite at 16:45 and they refuse you - arguing that they are already closed - insist and you will be served and fed)))
5. If the cards from your numbers stop working (it happened several times) and you can’t get into the room - find the boy who cleans your room - he will help open the door) there is a telephone in the corridor - dial 3 - talk about the problem - if they answer you "supervisor" staff - they will tell you to come to the reception) - if it is secondary, they will bring you work cards)) here is a good example of the work and attitude of the staff)))
6. Cascade type hotel - many steps - a bus will help you with this, which runs up to 11 throughout the territory)
7. If you drink alcohol - take it in DUTY FREE))
eight.
If you take excursions from the annex tour - divide what you are promised by half)))
9. Bring a raptor and mosquito repellent and you won't get bitten.
10. Don't expect to be much worried about you - the policy of the hotel is clearly not focused on visitors - the same was said - to all employees who asked about the rest and wishes.
11. If you want something or need something - look, ask, speak))
And notice how many times in this review the verb is used - ask))) If in other hotels a request is a desire to improve what is already so good or for you, then here is a way to survive)))
12. If you have a late departure, let's say on the 25th, at night 00:00 of this day, the Internet will disappear) Go to the reception, ask and they will give you new passwords - proudly declaring that on the day of your departure, this is for you for 7 days) )))
thirteen.
If you want to know about the time of departure and your transfer, then you need to go to the guide desk the day before departure, if they are on the spot, ask them, if not, there will be a sheet with names and time on the table)) No one will tell you about this don’t worry))) and yes, if you are counting on an apple and juice on the road - don’t hope)) Search and ask for it at the reception in advance).
12. Immediately across the road, the store where we took fruit, drinks, chewing gum, sweets, cigarettes and, finally, souvenirs and gifts - called the USSR - a very pleasant seller - who will offer you the best price, and also try to communicate in Russian) Whoever has not tried try Schweppes with taste (pomegranate, apple, tangerine) and 2 shops near the Bedouin Ahmed with oils, teas, both local and factory-made - teas are 100% valid, advice - bargain and you will be happy))
And now the secret is revealed: after all the emotional experiences and surprises, they were still looking for the question of who these people are who describe the hotel so colorfully and laudatory - options - either people visit Sharm for the first time, or there is nothing to compare with (no worthy hotels came across), or for some reason, they don’t want to talk about real impressions - BUT THE REAL ANSWER (of the hotel staff) and what we had to observe - shocked us - the lion's share of the reviews is written during your stay at the hotel by animators)))) When you are in a favorable mood , they will approach you and insistently ask you to write a review - if you do not want, you will be offered to participate in writing a review by the animator) on your behalf by email and phone)))))
I really hope that this review will help travelers at least in that there will be no disappointments from unrealistic expectations) If someone told us this, it would be easier)
And it’s even better that the hotel settles people in clean and working rooms from the very beginning, cooks food more carefully, equals everything to the work of secondary staff and not just collects reviews, but really changed the policy of the hotel.
Everywhere and everywhere there are nuances, everyone has their own tastes and preferences - but what we encountered is simply a negligent and irresponsible attitude towards guests) After all, it’s not at all difficult - if there are nuances - to immediately relocate and, in the form of an apology, give guests a plate of fruit (which are served in the main restaurant) or change the category of the room or add another trip to the a la carte restaurant - thereby showing respect and "care" for vacationers and so on in everything) People do not get bored and do not return to buildings, rooms and beds - people return there where they are welcome and welcome!
Sincerely in the hope that everything will change, but for now it is as it is))))
Let's start with the fact that the choice of the hotel was approached quite painstakingly ...(without budget restrictions and with experience visiting other 5 star hotels).
An incredible amount of positive reviews, beautiful photos - well, they are very disposed to the Sunrise Arabian hotel, because - other hotels have been repeatedly tried - I wanted something new) So ...
Even when buying a ticket, our manager tried to insist in favor of the hotel she liked, citing certain facts in his direction and talking about the price difference on the day of purchase of $ 150 (and this is really a 5 * hotel) ...But no, there was no doubt about the correctness of the choice and Satisfied and happy, they went to pack their bags (as they say here, to a piece of paradise). .
But at the exit it turned out that they paid for cotton candy, but got the usual one - and this is the feeling of most vacationers))
But here you are at the hotel ...they really seat you to fill out the necessary documents, bring wet towels and some kind of sugar cocktail) They give out cards and take them to rooms)
And so we go into the Superior room, and there is a marvel of wonderful beauty - photos are attached, if anything - I hope they will not be blocked) There is a black spot on the bed cover) everything is covered in dust) yellow toilet, the bar is empty, the mirrors are unwashed - well, in general, this is immediately clear five stars and this is a paradise of an improved category)) (The same numbers were 1117.1118, 1125.1128, etc. ) Having enjoyed this view, we went to the reception with a plea! ! ! about changing the number - to which we were told that there are no rooms now - although the hotel is not even a third full! ! - and said to come tomorrow)
Since the arrival was late, it was already 11 pm - we decided to try at least a little food - since the restaurant offers let's call it a late dinner) - and there it is even more incredible - a broken yellowed box - with rolls and dark red sausage and fruits (apples, oranges) without the ability to use a knife to cut the peel for hygienic reasons))) (it’s a pity that they didn’t take a photo and further rest was already especially without photos of the described - because I still wanted to focus on the rest))) The bartender at the Churchill bar really saved me then who treated us to "canned" yoghurts)))
The next morning - we were waiting for a meeting with the guide from the Anex tour - to our obvious dissatisfaction and desire to clarify the situation, we were told to wait until he told everything he had to - and this is for a second half an hour of chatter and persuasion to go on excursions through the anex)) After this informative and extremely necessary information, we nevertheless told our story, there was not much reaction. In order to arrange it, we bought an excursion (Bathyscaphe + yacht) $ 100 / person, (but something didn’t really place him))) When the conversation turned to writing a request for another mentioned hotel, we want to move - only then did some movement begin and persuasion to stay in this paradise)))
So we went back to the reception to ask about changing the room, to which we were told to come at 12)))
Well, you yourself understand what kind of mood and heavenly pleasure you are experiencing at this moment - eating "scrambled eggs" with egg shells and mashed potatoes - 50% pounded and obviously heterogeneous-light mass)))
And on the 3rd trip at 12-00, we were already offered to go see another room - and if you like to move there)) The hotel claims 420 rooms, the hotel is 15-17% full. Question: why can't you react right away - all the more it was not about the number of palm trees near the room or the brightness of the flowers from the window!?!!? ! !
But here we are in the new room 5221 overlooking the sea: clean, cozy with a full bar and new plumbing, but with charming brown stains on the curtains))) but these stains are perceived, with the experience of past emotions, the necessary decor to maintain the confidence of their original conclusions))) There are a lot of things to tell, please send messages for questions), and now point by point:
one.
The territory is what really corresponds to the declared stars - beautiful, blooming (not without trifles, but in general the picture is pleasing to the eye and the photos are beautiful and rich even without filters).
2. Staff - the pride of this hotel is let's call them - secondary staff - the guys who clean, monitor the territory and everything that comes with it - they always work everywhere and everywhere - clean, cut, carry something, deliver, etc. They will always smile, say hello and no matter what they will do their job.
Waiters, bartenders are divided 70/30 - there are very nice guys who kindly come up and offer and take away / bring - many thanks to them, for which they were constantly rewarded by us - and there are those next to whom you, at best, will immediately understand that it is a great honor for you to be next to them now, at worst - wishes and requests will be ignored, you can hear something like that, that the most pleasant thing is rudeness)))
But in fact, most of the guys are good - it's a pity that because of others it's impossible to praise everyone and give a good rating for the service - because against the general background there is enough good and bad.
But I would especially like to mention the waiter named Waleed - who is simply the best of the best, everything that was written about him in previous reviews is 100% true - constantly moving all over the beach at any temperature) will remember your names, your preferences and in general just a nice nice guy with who can joke and talk)) and the boy Hamdy - works as a lifeguard mainly on the pier - loves his job very much - attentive to both children and adult men and women - always on the alert and will jump into the sea, even if you are just covered by a wave and you started to panic)) and the boy who cleaned the room will always ask if everything is fine, if you need something else, etc. , thank you so much for these guys)
3. Restaurant and food.
There is a choice - and this is an indisputable truth - but some, probably, also heavenly: firstly, it’s very similar, secondly, the cooking wants the best - And I want to emphasize that no one says - where are my lobsters, oysters, black caviar and other delights - just a whipped omelette should be without a shell (children with falling teeth can injure their gums), mashed potatoes should initially be well peeled - and chopped, dishes from an open grill, which, if not hot, should be given to guests warm - not cold, etc. But everyone found a plus in this - your vacation, if you don’t come to eat everything and don’t absorb sweet and starchy foods in mountains - it will pass WITHOUT harm to the figure, both for women and for men))))
Alcohol is local.
There is also the opportunity to visit once a day 1 a la carte restaurant (Indian, Mongolian, Thai, Italian and French cuisine) - delicious, beautiful and without complaints) - Which is highly recommended)
4.
Animation - do not be surprised if you are not familiar with the schedule of entertainment events - as the animators said - they do not have it)) In the morning they are told what will happen - and then they must make it a reality)) people, why try)))) But there is a plus - these are two mischievous boys - Byso and, unfortunately, I forgot the name of the second boy himself from Cairo with his cute curls)) They, of course, try very hard)))
During the day, if you wish, and sometimes persist, there is an opportunity to play table tennis, bochu, darts, and do stretching and yoga.
In the evening, there is a disco and entertainment for the kids - but one thing) every day there were the same dances and songs - they argue that the children like it and the music is remembered by them)))
For adults, what they saw was a day with belly dancing, a performance by children with glasses and nails, a karaoke contest, guess the tune, Mr. Hotel - everything runs until 23:00.
Then a disco begins in the main building, the premises of which are without air conditioners and fans))))
5. Wi-fi Upon arrival, you will be given a password for access for the number of people. In principle, it catches normally - for correspondence in viber and sometimes it turned out to call through the same program.
As a result: if you choose a hotel price = quality, and do not want to know the hassle and just have a quiet time (as a family-type hotel and mostly guests with children), think about it. This review is based not only on our stories, but on the whole of people who rested in the period from 01.06 to 10.06.
Yes, administrator girls will come up to you every day to ask how the rest is - and you will tell them your dissatisfaction and wishes - but we didn’t get to see the possibility of real changes) Yes, and how I would like to say that I like everything, but ...But this is not a 5* hotel.
And now, if you have vouchers in your hands or you don’t believe what is written and want to try it yourself - having also read reviews about a corner of paradise - survival instructions:
1. Be prepared that the room will be dirty, taps, beds, furniture, stained curtains and mirrors will fall off in it, the doors will not close))) Do not be modest, ask to change the room! ! ! insist! ! This is your money, your nerves and your emotions (many vacationers did not talk about the same problems and lived in this beauty, and those who are the first time at all - that this is possible and should be so).
2. Regarding food - ask the girls - administrators to sign you up in a la carte restaurants - this will dilute your food and impression of food) Be prepared for possible rudeness of the staff - just ignore or notify about it - remember your nerves more))
3.
Sea - choose time to spend near the sea - it is insanely clean, beautiful and good reef)) Walid and Hamdi will take care of your rest))) Or near the main pool - just right for the kids)
4. If you come to the lobby bar to have a bite at 16:45 and they refuse you - arguing that they are already closed - insist and you will be served and fed)))
5. If the cards from your numbers stop working (it happened several times) and you can’t get into the room - find the boy who cleans your room - he will help open the door) there is a telephone in the corridor - dial 3 - talk about the problem - if they answer you "supervisor" staff - they will tell you to come to the reception) - if it is secondary, they will bring you work cards)) here is a good example of the work and attitude of the staff)))
6. Cascade type hotel - many steps - a bus will help you with this, which runs up to 11 throughout the territory)
7. If you drink alcohol - take it in DUTY FREE))
eight.
If you take excursions from the annex tour - divide what you are promised by half)))
9. Bring a raptor and mosquito repellent and you won't get bitten.
10. Don't expect to be much worried about you - the policy of the hotel is clearly not focused on visitors - the same was said - to all employees who asked about the rest and wishes.
11. If you want something or need something - look, ask, speak))
And notice how many times in this review the verb is used - ask))) If in other hotels a request is a desire to improve what is already so good or for you, then here is a way to survive)))
12. If you have a late departure, let's say on the 25th, at night 00:00 of this day, the Internet will disappear) Go to the reception, ask and they will give you new passwords - proudly declaring that on the day of your departure, this is for you for 7 days) )))
thirteen.
If you want to know about the time of departure and your transfer, then you need to go to the guide desk the day before departure, if they are on the spot, ask them, if not, there will be a sheet with names and time on the table)) No one will tell you about this don’t worry))) and yes, if you are counting on an apple and juice on the road - don’t hope)) Search and ask for it at the reception in advance).
12. Immediately across the road, the store where we took fruit, drinks, chewing gum, sweets, cigarettes and, finally, souvenirs and gifts - called the USSR - a very pleasant seller - who will offer you the best price, and also try to communicate in Russian) Whoever has not tried try Schweppes with taste (pomegranate, apple, tangerine) and 2 shops near the Bedouin Ahmed with oils, teas, both local and factory-made - teas are 100% valid, advice - bargain and you will be happy))
And now the secret is revealed: after all the emotional experiences and surprises, they were still looking for the question of who these people are who describe the hotel so colorfully and laudatory - options - either people visit Sharm for the first time, or there is nothing to compare with (no worthy hotels came across), or for some reason, they don’t want to talk about real impressions - BUT THE REAL ANSWER (of the hotel staff) and what we had to observe - shocked us - the lion's share of the reviews is written during your stay at the hotel by animators)))) When you are in a favorable mood , they will approach you and insistently ask you to write a review - if you do not want, you will be offered to participate in writing a review by the animator) on your behalf by email and phone)))))
I really hope that this review will help travelers at least in that there will be no disappointments from unrealistic expectations) If someone told us this, it would be easier)
And it’s even better that the hotel settles people in clean and working rooms from the very beginning, cooks food more carefully, equals everything to the work of secondary staff and not just collects reviews, but really changed the policy of the hotel.
Everywhere and everywhere there are nuances, everyone has their own tastes and preferences - but what we encountered is simply a negligent and irresponsible attitude towards guests) After all, it’s not at all difficult - if there are nuances - to immediately relocate and, in the form of an apology, give guests a plate of fruit (which are served in the main restaurant) or change the category of the room or add another trip to the a la carte restaurant - thereby showing respect and "care" for vacationers and so on in everything) People do not get bored and do not return to buildings, rooms and beds - people return there where they are welcome and welcome!
Sincerely in the hope that everything will change, but for now it is as it is))))
Translated automatically from Russian. View original
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