За что дают 5*???? Why give 5 *????

Good afternoon! I'll start with the good) warm) arrived on 12/10/2017 at 21-30 got to the hotel. I flew in with my 11-year-old daughter (allergic) and with a friend. We were immediately greeted with a wet hand towel and juice, nice) we were sent for dinner, as the restaurant was closing, after 10 pm there was nowhere to eat. After 12 nights, all alcoholic drinks (local) are charged. I don’t drink, it’s not scary) there’s no tasty dinner left, or maybe it wasn’t (I’ll look today)). Next number . . and it's a DISASTER!! ! mold, dust, dirt, words can not describe . . I will try to add a photo . . this is not 5 *, but hell. A shame! I couldn't let my baby sleep in it! We were shown 4 more numbers, there were no differences. They washed our room for a long time and at 2 am we checked in. Dark pillows. Morning. At 7 o'clock there were loud screams, the staff swore under our doors, since the next door is their room where they store everything for cleaning the hotel . . Breakfast . . not bad, you can find something) coffee is terrible . . the weather is great) the mood has become better) animators are trying, well done + have not yet reached the sea)