Отель плачет о ремонте, и смене персонала The hotel is crying about renovations and staff changes

We arrived as a group of 11 people, including 8 adults. When settling, they asked for a surcharge to settle in good rooms and nearby. Settled almost nearby, but the hotel rooms can hardly be called good. They write that the repair was in 2013, but apparently not in all buildings. Everyone is very tired. . .
Our room was poorly cleaned, there was no gel, no soap. Old furniture, plumbing, mold in the bathroom.
There was not a very pleasant smell in the rooms.
Air conditioning is very noisy in all rooms.
Cleaning consists of changing towels and making the bed.
The territory of the hotel is good, green, well-groomed. The beach is small, not big, but clean. Entering the sea from the pier, but who with children is convenient to enter from the shore, the corals do not start immediately. Be sure to take a flippers mask, very beautiful coral views.

The hotel staff is arrogant, it feels like we are forcing them to work until you give money, there will be no good relationship. A couple of times I wanted to throw food in my face, despite the fact that I am not a quick-tempered person !!!
The food, I can’t say that it’s bad, there is something to choose from, but the problem is the lack of the most delicious dishes...
Good animation in the hotel, volleyball and football, dancing, yoga, and in the evening for children and adults.
Drinks are average, probably like everywhere else in Egypt
In general, there are both pluses and minuses.
If you go with a good company, then you do not pay attention to all the shortcomings.
We did not take excursions, as we are resting not for the first time in this country.
I would like to pay attention to the guide of the Anex tour!! ! Just an unbearable boor!! ! An extremely unpleasant person who spoils the mood on the first day of rest!! ! And if you haven’t taken a tour from him yet, then don’t expect help from him! ! !