Terrible rooms without renovation

Written: 27 november 2019
Travel time: 26 november — 1 december 2019
Stayed at this hotel twice. This year the family went without me. They were given an old room without renovation. The lighting is dim, the plumbing is rusty, the tiles are broken, there is mold in the shower!! ! My wife and daughter asked to change the room to a similar one with a repair, but to no avail. Will not stay at this hotel again and will not recommend to friends! When paying for the tour, we expected that there would be normal rooms, and not such a barn of the level of two stars. This kind of customer service is unacceptable!
Translated automatically from Russian. View original