Well this ((

Written: 19 april 2019
Travel time: 11 — 18 april 2019
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 7.0
Food: 6.0
Amenities: 9.0
Bought a ticket through Anex. But they flew from TUI, via Windrose Airlines to the Cleopatra Hotel.
First, briefly about each. A representative of the agency Anex was asked to select a flight with a lunch departure. Picked up, paid, and upon receipt of the documents, they change our flight to a night one at 3:20. I understand that this is a charter, etc. , but then why convince and say that the WR almost never changes its departure, but here you see, we are not lucky! Well, let's go. There were almost no problems with TUI. There were two bad things:
1. Meeting with the guide the next day at 12:30. We have a child, he has a dream for 1.8 years and in fact neither my wife nor I got to him. We are experienced, but can you send some kind of memo, like other operators ?!
2. The day before departure at 21:00, we had to call our guide through the reception, as he did not provide the hotel with information about the return flight! Got it, thanks for the concern TUI

Briefly about the WR, it's a horror ...Airbuses A321 killed, self-made seats with non-hiding armrests.
The lights in the cabin during the night flight are not extinguished. We have to cover the sleeping child's face from their spotlights. Two rows of three harnesses, with my height of 1.76 m, I could not put my legs together so that they would not rest, the passage is narrow. They flew back not at 3:30, but at 4:05, the plane crackled, a huge roar, I have never seen anything like it. Highly recommend flying boing.

Cleopatra - We expected more with an 8.2 rating. We arrived at the hotel around 7:00, at the reception they said that we would not be settled before 10:00. This is the norm, we went to a meeting and settled with a child almost by the sea at about 9:30. But they refused to put on bracelets until the moment of check-in, arguing that we do not have the right to breakfast, if we want, then +30$. Well, how is it possible? Are we local residents that we ourselves came by car? ! We are hostages of flights! I consider this to be bullshit. The room was 3014, nice, spacious well maintained. True, the closet creaked terribly, there was absolutely nothing in the mini bar. To whom, of course.

For two days they washed with almost cold water, there was a problem with the mixer, but everything was fixed. The air conditioner does not even draw out to a temperature of 23 degrees and this is bad. All night I worked at the maximum, and, accordingly, the hum in my ears. Pleasant service, waiters on the beach by the sea, etc. Cuisine for adults is mediocre, compared to TUI Magic Life, where the chef is Turkish (there is a paradise for abundance, appearance and serving, were in 2018) Terrible "children's table" for children pick up the remaining food, which is not peppered at most and serve. Constantly pasta with tomatoes and stinky potato puree. We were lucky that we took curds and steamed porridge with us. If you are flying with children under 3 years old who do not eat peppered, salty, etc. , do not rely on their children's menu. In general, the hotel pleased, but I emphasize that it is not worth the money for today. Having a good rating and some awards in 2015, a lot has already changed along the way. Children's animation "-" from me.
A child from an early age should be instilled with normal, human qualities. But when their main Animator at a children's disco takes and, with all his foolishness, beats a plush disguised man into a hippo from his foot in the ass and then with his fist in the shoulder and shouts to everyone beat him, then this is nonsense. Then the children in a crowd begin to beat him and this outgrows some kind of hatred and anger. Then they did not forget about it and every time he appeared in public, the children bullied him and beat him instead of playing and dancing!! ! I watched most of the parents react, approving, and I was scared. Dear such parents, do not be surprised later that your child is beaten or he begins to show his aggression. Service Personnel +
Translated automatically from Russian. View original