Not bad.

Written: 2 november 2017
Travel time: 25 october — 1 november 2017
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 5.0
Cleanliness: 7.0
Food: 7.0
Amenities: 7.0
Everything would have been fine if not for the incident with the reception at check-out. We were not provided with towels when cleaning the room. The next day we checked out and at the reception they made a complaint to us that there were not enough towels (although I asked to add towels to the room, since there were 3 of us living). They demanded to pay a fine... I showed the suitcases to the security service and the hotelier (Mohammed). He said that he believed that we did not steal those unfortunate towels, but we still have to pay a fine... I was shocked! Because We were supposed to fly out in two hours, and I had no money left. They just didn't want to let us out of the hotel!! ! Anex-tour guide Fuad, who arrived by transfer, helped. In my opinion, the hotel should apologize to the guests in case of a mistake, but... not in this case. I will not go to this hotel for the second time!! !
Translated automatically from Russian. View original