Charmillion Club Aqua Park 5*– Reviews

79
Rating 5.710
based on
79 reviews
№162 in the hotel rating Sharm el-Sheikh
5.3 Rooms
7.9 Service
5.6 Cleanliness
5.6 Food
5.6 Amenities
The hotel is located in the resort area of ​​Nabq Bay. Hotel guests can use some of the infrastructure of the Sea Life and Sea Club Resort hotels. The hotel was opened in 2012, the last renovation was carried out in 2017. Consists of the main 3-storey building and 3-storey 17 buildings. The hotel is suitable for families.More →
аватар Vera_Mari
 •  traveled 9 months ago
Rating 2.0
People who give a high score to the hotel want to ask, in what hotels did you even rest before that ? ! In order: we arrived at 11 am, the room was given within an hour, that's where the pluses end. The building is located in the middle of nowhere, it is not on the hotel map at all !! ! The building behind the amphitheater, the first floor is generally non-residential, the windows and doors are boarded up, there is only one way out of the huge winding building. … More ▾ People who give a high score to the hotel want to ask, in what hotels did you even rest before that ? ! In order: we arrived at 11 am, the room was given within an hour, that's where the pluses end. The building is located in the middle of nowhere, it is not on the hotel map at all !! ! The building behind the amphitheater, the first floor is generally non-residential, the windows and doors are boarded up, there is only one way out of the huge winding building. We had the very last room, overlooking the construction site and the road. There is simply nowhere else to go. They refused to change even for money, supposedly the hotel was to the eyeballs. Ok, but I'm sorry, why is the same room of the same category in the center of the hotel near the pool, in the middle of nowhere, like ours, costs the same?! ? There was no cold water in the room at all, the toilet was flushed from the kettle for the first couple of days. The cleaner came through once. Beach towels were not given for a week at all, although they asked several times. At the reception they pretended that they did not understand at all.
You turn to them, and in response, in the cold, they are distracted either by a phone call or by other Arabs who climb out of line. By the way, about the Arabs, 99% of them rested there. Slavs / Europeans to see was for happiness. I think there is no need to write about what Arabs are pigs, what dirt they are after, how ill-mannered they are, how they climb ahead of you without a queue, etc.
Further down the list: in the water park, not all slides were turned on, that is, one slide works for an hour, then they are turned off, others are turned on for an hour, and so on in a circle. In the children's water park, the same picture, first one part works, then another. Hello, 100% hotel occupancy!! ! Plus, vacationers from Charmillion 5 *, who came to our hotel in the water park. The crush and the queue for these slides, that in the war for buckwheat, there are not enough buns for the descent at all, and you still turn on the slides in parts ? ! To go down once, it was necessary to stand for 15 minutes on the stairs in line in the sun. Tin.
The main thing for the owners of the hotel is to fill more people, but do not care about the service. The same for food: poor, dirty, hordes of flies, crowds of Arabs who climb with their plates without a queue, there are not enough tables, not enough cutlery. The food is terrible, dried oranges, undercooked pasta, half of the dishes with hair. Fu, when I remember, I'm so startled. There are 3 bars on the territory of the hotel, but after 18 pm one actually works, and there are always crowds of queues. Animation for children: 20 minutes of songs, stupidly the same every day. The same dances. No contests, no communication, nothing. Adult animation is generally at zero. At 22-00 everything ends, the lights are turned off, everyone go to hell. The bus to the beach runs once an hour. Stuffy, with hot seats. 10 minutes drive is like a road to hell. The sea is like the sea, it simply does not exist. Ankle depth. From the pontoon immediately break 30 meters. You can stare at the fish.
The food court is terrible, french fries and a quarter of an incomprehensible dried nugget with a bun the day before yesterday. No vegetables, nothing else. Disgusting hotel. We were with two children aged 7 and 3. I counted the days until the end of my vacation so that I could return home. After this hotel, there was no desire to ever return to Egypt.
аватар ascentman91
 •  traveled 3 years ago
Rating 9.0
Arrived in the evening, immediately settled, the room economy does not pull for 5 stars, but quite good. On the plus side: fast settlement, good variety of food, water park, tennis, very beautiful sea and reef in the hotel sea life resort (bus 5-7 minutes), the room was cleaned every day and the cleaner we almost never saw (unlike albatros aqua park last year, when the cleaner knocked on the door from 8 am and the request not to knock, because the hanging sign do not disturb did not respond), the animators tried to involve people in various games (water polo, aerobics, volleyball), a fun evening program, I advise sign up for an Italian restaurant - we took seafood: very good serving and delicious crabs, shrimp, squid compared to a regular restaurant when there was a fish day on Thursday. … More ▾ Arrived in the evening, immediately settled, the room economy does not pull for 5 stars, but quite good.

On the plus side: fast settlement, good variety of food, water park, tennis, very beautiful sea and reef in the hotel sea life resort (bus 5-7 minutes), the room was cleaned every day and the cleaner we almost never saw (unlike albatros aqua park last year, when the cleaner knocked on the door from 8 am and the request not to knock, because the hanging sign do not disturb did not respond), the animators tried to involve people in various games (water polo, aerobics, volleyball), a fun evening program, I advise sign up for an Italian restaurant - we took seafood: very good serving and delicious crabs, shrimp, squid compared to a regular restaurant when there was a fish day on Thursday.
Of the minuses: the hotel is in the windy part of the charm, so usually hung early red flag for swimming, we were recommended to swim for lunch, and at this time we were lucky - always yellow, the room-economy is simple, not very attractive 5 *, especially compared to the albatross aqua park, you can hear the hum of airplanes or the air conditioning in the next room, but in 1 day you get used to it. You need to go to the bar for water, it is not left in the room for some reason after cleaning, the rooms do not have wi-fi, we bought a card at the airport.

Additionally, I recommend:
- Shopping on La Strada - 5-7 minutes by taxi from the hotel - for $ 4 you can drive. There is one seller, Ahmed, a surprisingly honest and decent man, and if you say that "Julia (my wife) recommended him, " he will give you an extra discount.
- I do not recommend going on sightseeing tours of the city from the tour operator, because you are taken in the afternoon to the shops of the tour operator, where everything is extremely expensive, and you really do not see the city.
- took a tour on a mermaid yacht to the reserve Ras Muhammad - I really liked it, a good reef, lots of fish, diving, bathyscaphe, seafood) all at the height. Although, we were without children, but we saw that the children were bored.
безплатний теніс вечеря вечірня програма аквапарк вид з нашого номера
аватар smm.darina1
 •  traveled 3 years ago
Rating 4.0
To begin with, this is my 5th time in Egypt, but I have never met such a service. We were traveling as a family, two adults and two children, chose this hotel based on reviews and really liked the slides and their number. The hotel positions itself as a family hotel with its own water park. We were in anticipation of an unforgettable vacation, in principle, we got it - unforgettable - the worst vacation. … More ▾ To begin with, this is my 5th time in Egypt, but I have never met such a service.
We were traveling as a family, two adults and two children, chose this hotel based on reviews and really liked the slides and their number. The hotel positions itself as a family hotel with its own water park. We were in anticipation of an unforgettable vacation, in principle, we got it - unforgettable - the worst vacation.
We took off from Boryspil at 3 o'clock in the morning, 4 hours of flight and we got into the summer.
We arrived at the hotel by 8 in the morning, we were checked in at the reception, we left our luggage and went to breakfast, I was immediately surprised that the hotel did not particularly adhere to quarantine standards, the buffet, as before, all the guests put food on their own, everything is available, everyone takes one and the same spoon, masked staff, guests without. Well, okay, we didn't worry too much about it.
Then we were settled, the room was spacious, we had a family room, a two-room suite overlooking the pool and water park, the room was clean, but of course it was already worn out, handles, doors, and the bathroom had not been renovated for a long time. There is a kettle, tea and water in the room. I asked for an iron, they brought it to me, but it turned out that the sockets did not work, they called the reception, the administrator came, said everything was ok, left, there was light - the sockets did not work, then he came again, already with the manager, Mr. Manu or Mine, so and they didn’t understand how his name sounds right, he began to explain in a raised voice that everything was working, we weren’t doing everything right, in general we didn’t understand each other on the first day, and a conflict had already formed, the outlets were working.
The next day we had a meeting with the guide, the host company in Egypt "SUN INTERNATIONAL" from the tour. Join Up operator, his name is Akram, he did not offer us anything, but we were glad, because we did not plan to go anywhere, the children are small.
I just left my number and that's it.
The next day, in the morning, when we came to the water park, my daughter (8 years old) was injured while riding the slides, namely, she hit her head on the screws on the slide (photo is attached) and cut it. Blood, shock, and they lead us to the doctor, we waited 30-40 minutes for the doctor, we had insurance, without a deductible, the doctor arrived, an Egyptian under 30, probably sewed up his head and said to come every day for an examination. All this lasted about 1.5 hours, I was on my nerves, they did not offer me a sedative, the pressure was 180/100.
Parents, be vigilant, there are dangerous slides and if something happens, then help is provided belatedly (if at all). And after they sewed up our heads, they call us to the reception, I don’t remember everything clearly, everything was in a fog, they begin to say that they will evict us, that we are problem customers.
When asked where to evict, the answer is: figure it out yourself, take your things and go out, an hour to vacate the room, or sign a paper that you have no complaints about the hotel and remove the bracelet, change it to a child. This means that you can eat, but only non-alcoholic drinks. In general, at first we don’t sign anything, we want to return to the room to drink medicine, but when we arrive at the room, it turns out to be blocked, they blocked the card, our things are there, but we can’t go in. We returned to the reception, they say - yes, we have blocked your number, either an hour to check out, or sign a document. We had no choice but to sign the document, of course, we understood that in this way the hotel disclaims responsibility for the daughter's broken head.
Then we had complaints that the child was crying at 23:00, because we returned from Naama Bay at 22:30 and after that I applied burn cream to my son (5 years old) and naturally he cried, for about 5 minutes.
My birthday fell just on vacation, of course, everything was already spoiled and there was absolutely no mood. Then a new rule appeared: you can’t take pictures in a hotel, that is, I do exercises, my husband takes pictures of me on the phone, they come up to him and say: you can’t take pictures. If Mr. Manu (Mine) sees, there will be problems. We spent the rest of the holiday almost all the time at the sea in the hotel where the bus from our hotel takes us, this is the Charmilion Club Resort, if only because we didn’t see the boorish attitude of the administration.
So in general, the sea is good, but we got there when there was a wind and there was a red flag 3 times, you can’t swim, the animation in the hotel is good, cheerful, groovy, guys from different countries, I also want to highlight the bartender Mike, he is very kind and makes delicious cocktails , no one else in the hotel can do that, the staff in the restaurant is also polite, there is a red-haired waiter, I don’t remember his name, he is very attentive.
The food in the restaurant is monotonous, almost every day the same thing. We did not sign up for a la carte restaurants, as there was no longer any desire, and no one offered.
About cleaning in the room: they cleaned badly, didn’t change empty shampoo jars to full ones until we threw them all in the trash, they didn’t add toilet paper until it was completely gone, the stains around the sink were all 7 days, furnished 1 dollar 3 times , in these cases, they laid out a swan for us, and everything else was the same.
On the day of departure, we had a transfer at 14:30, at 12:00 we checked out of the room, they didn’t give us lunch, thanks at least they fed the children. At 12:00 they cut off our bracelets and that's it, you can't even drink water.

To summarize: the hotel was remembered for the danger of slides in the water park, when my daughter was sewn up her head, we were told that every day they sew someone up, that yesterday the girl's eyebrow was sewn up, the day before yesterday her lip.
And the hotel is not responsible and does not try to eliminate these problems and make the slides safer, as well as its inhospitality, rudeness of the administration, including Mr. Manu (Mine), disrespect for guests, again by the reception staff. The rest of the staff is good. The boorish guide Akram, who shouted to me on the phone that he was waiting for us to leave the hotel. He did not solve our questions and problems, but created them. Well, a spoiled vacation, which was very long-awaited in our difficult quarantine times.
I do not recommend this hotel to anyone!
аватар ninelkasokol
 •  traveled 3 years ago
Rating 9.0
I really enjoyed my stay at the hotel. Rested six of us, two families with children. Once in the hotel, everyone was upset at the beginning, the reception is very small, without pathos, and they thought nothing would be good. But having examined the hotel and got acquainted with the staff, the hotel conquered us. … More ▾ I really enjoyed my stay at the hotel. Rested six of us, two families with children. Once in the hotel, everyone was upset at the beginning, the reception is very small, without pathos, and they thought nothing would be good. But having examined the hotel and got acquainted with the staff, the hotel conquered us.
Our rooms were family rooms with two small rooms, where awesome mattresses and bedding.
The hotel area is not big, but everything is conveniently located. We found the main restaurant, Italian and Indian. Then they moved everything to one restaurant and it was not very good. The main restaurant was getting more and more comfortable. When only Indian began to work... it was not the same.
The hotel is located on the third line. The bus carries to the sea every hour, not often, but somehow adjusted. The sea is awesome and warm. From the pontoon you can see the reef and all the beauty of the Red Sea.
Special attention will be paid to the staff, who tried very hard. Cool bartenders Shady and Mahmoud. They make great cocktails and pour as much as you need.
And the animation... in general, well done. Fun, not intrusive and sincere. . . Abdo, Anya and Islamchik are the best!! ! DJ Joe - well done, put on any music and to order too. Every day there were different, funny shows.
Thank you all for a great vacation!! !
Лучшая горка - Цунами
аватар ttterebey
 •  traveled 3 years ago
Rating 9.0
10 people went to this hotel, there were grandmothers, and children, and young people - absolutely everyone was satisfied! Beautiful area! Cool water park! Very welcoming and friendly staff! Great animators! It seems to be local, but with Ukrainian humor and soul))) Especially Abdo) This is our second meeting))). … More ▾ 10 people went to this hotel, there were grandmothers, and children, and young people - absolutely everyone was satisfied! Beautiful area! Cool water park! Very welcoming and friendly staff! Great animators! It seems to be local, but with Ukrainian humor and soul))) Especially Abdo) This is our second meeting))). In terms of nutrition - a lot of desserts, fish, chicken, beef were always there, there were crabs, and besides this, there was a lot more (brought absolutely everything + on the scale)) Sea - transfer every hour, 3 minutes to go - the second line did not bother. In general, we are positive people and did not see any cons! The staff works really hard and it shows! Thanks to Charmillion clab aqua park and all the staff for a good rest and great mood! We will definitely come back to you!! ! Your 7up!
аватар _374715
 •  traveled 3 years ago
Rating 5.0
We flew to this hotel, like many others, for the sake of a water park for a child. And what was our disappointment when it turned out that the water park does not work! Rather, it works, but there is no heating for children's pools! The water is just freezing cold! Children cannot enter. They look at this beauty, but it’s impossible to use (((The hotel says that the heating is turned on only in the winter, and November is not yet winter. … More ▾ We flew to this hotel, like many others, for the sake of a water park for a child. And what was our disappointment when it turned out that the water park does not work! Rather, it works, but there is no heating for children's pools! The water is just freezing cold! Children cannot enter. They look at this beauty, but it’s impossible to use (((The hotel says that the heating is turned on only in the winter, and November is not yet winter. It turns out that it’s still warm in October, the heating will already be turned on in December, and November is the only month when it’s IMPOSSIBLE to fly here! ! ! To say that the children are upset is to say nothing. The hotel was more expensive than many first-line 5s. And if in other hotels in November people swim in the sea, there is no sea. You have to go to the sea by bus. Buying this hotel in November, you will find yourself without a water park, and without the sea. Better take the 1st line, where at least you can swim in the sea, it is warm and comfortable.
аватар marina807952
 •  traveled 4 years ago
Rating 8.0
The hotel itself is very good, cool water park. Very nice big beach, the bus will take you. Few people reach the end of the beach, but there are beautiful views. I didn’t have enough variety in nutrition, maybe this is due to the season and there wasn’t enough animation, there were very few people, maybe because of this it was so. … More ▾ The hotel itself is very good, cool water park. Very nice big beach, the bus will take you. Few people reach the end of the beach, but there are beautiful views. I didn’t have enough variety in nutrition, maybe this is due to the season and there wasn’t enough animation, there were very few people, maybe because of this it was so. The location of this hotel is such that there is nothing around, I had to go to Soho, there is no promenade to take a walk in the evening. All evening life is concentrated in the hotel, and we were a bit bored. If you go out of season, you need to count on extra. means to travel somewhere, and to plan your fun.
аватар
 •  traveled 4 years ago
Rating 9.0
We chose this hotel on the recommendation of friends. Excellent location, close to the airport, large room with a beautiful view of the sea and the beach, varied food, excellent selection of dishes, eyes run wide. A very good hotel for a family vacation, a chic water park, cheerful and active animators! Entertainment programs every day! The hotel should be chosen as far as possible. … More ▾ We chose this hotel on the recommendation of friends. Excellent location, close to the airport, large room with a beautiful view of the sea and the beach, varied food, excellent selection of dishes, eyes run wide. A very good hotel for a family vacation, a chic water park, cheerful and active animators! Entertainment programs every day! The hotel should be chosen as far as possible.
аватар
 •  traveled 4 years ago
Rating 9.0
I liked everything in this hotel. There was a water park on the territory, but I did not use it. Territory and food arranged. Here is a gorgeous reef, beautiful fish, and there was a smooth sunset. The sea is the most important thing for me, so I was satisfied. The staff is normal, Egypt is Egypt, this is not Europe, you need to be ready for that. … More ▾ I liked everything in this hotel. There was a water park on the territory, but I did not use it. Territory and food arranged. Here is a gorgeous reef, beautiful fish, and there was a smooth sunset. The sea is the most important thing for me, so I was satisfied. The staff is normal, Egypt is Egypt, this is not Europe, you need to be ready for that.
аватар Ljudmila22981
 •  traveled 4 years ago
Rating 9.0
We were on this tour on December 19th. Everything went well for us, we are resting in this hotel for the second time, everything suits us, both the service and the location. The bus regularly takes you to the beach. The check-in is excellent, since we were the second time, we are considered their VIP clients, they extended the room for us until the evening for free, since we had a late flight. … More ▾ We were on this tour on December 19th. Everything went well for us, we are resting in this hotel for the second time, everything suits us, both the service and the location. The bus regularly takes you to the beach. The check-in is excellent, since we were the second time, we are considered their VIP clients, they extended the room for us until the evening for free, since we had a late flight. The hotel is closer to the airport, there were some entertainment programs nearby, but we didn’t walk outside of it much. The food is quite good.
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Отель находится в курортном районе Набк Бей. Отдыхающие отеля могут пользоваться некоторой инфраструктурой отелей Sea Life и Sea Club Resort. Отель был открыт в 2012 году, последняя реновация проводилась в 2017 году. Состоит из главного 3-этажного здания и 3-этажных 17 зданий. Отель подойдет для семейного отдыха.

Location Отель находится в курортном районе Набк Бей, в 20 км от Наама Бей и в 4 км от аэропорта г. Шарм-эль-Шейх.
Description of the beach Пляж песчаный, в 1000 м от отеля (от ресепшен), протяженность 500 м, через дорогу. Вход в море: кораллы, понтон (147 м). Шатлбас на пляж – бесплатно.
  • 2nd line
  • private beach
  • sand beach
  • coral reef
  • pontoon or pier
  • sun loungers  FREE 
  • umbrellas  FREE 
  • beach towels
In a hotel

К услугам гостей открытая терраса. По запросу еда и напитки доставляются в номер. Стойка регистрации работает круглосуточно. Предоставляются услуги по глаженью одежды. На территории работают магазины.

Главный ресторан (07:00-10:30, 12:30-14:30, 18:30-22:00).

Итальянский ресторан Аля Карт (18:30-22:00).

Индийский ресторан Аля Карт (18:30-22:00).

  • restaurant
  • A la carte restaurant
  • cafe/bar
  • open pool
  • heated swimming pool
  • conference hall/banquet hall
  • parking  FREE 
  • car rental
  • free wi-fi
  • laundry
  • hairdresser/beauty salon
  • non-smoking rooms
  • late check-out
  • currency exchange
  • ATM
  • payment by payment cards
For kids Детский клуб для детей от 3 до 12 лет (часы работы 10:00-12:30/15:00-17:00). 12 горок и водных аттракционов для детей.
  • children's swimming pool
  • playground
  • kids club
  • children's menu in the restaurant
  • children's chairs in the restaurant
  • cot  FREE 
Entertainment and sports Предоставляется оборудование для занятий водными видами спорта. Аквапарк (10 горок для взрослых без подогрева в зимний период и 12 горок для детей с подогревом в зимний период). Анимация – активная.
  • water park and slides  FREE 
  • table tennis
  • animation
Description of rooms

Отель предлагает гостям 302 номера: Duo, Standard, Family Suites.

In the rooms

В номере есть кондиционер, бесплатный Wi-Fi, телевизор, телефон, мини-бар, сейф, балкон. Ванная комната с феном и туалетно-косметическими принадлежностями.

  • bath / shower
  • hair dryer
  • safe  FREE 
  • air conditioner
  • cable/satellite TV
  • phone
  • internet wi-fi $
The address Nabq Bay Sharm el sheikh, south Sinai, Egypt.
Phones: +2 069 3710187/89
FAQ
Какой пляж у отеля?
Отель располагается на 2-й пляжной линии. У отеля собственный песчаный пляж. Для любителей рыбок есть прекрасный коралловый риф. Вход в море или с берега или с понтона. Пляжные полотенца в отеле (бесплатно).
Какие развлечения есть в отеле?
Вы можете прекрасно провести время за игрой в настольный теннис. О том чтобы Вы ни минуты не скучали позаботится анимация.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб. В ресторане есть отдельное детское меню или зона с детским питанием. Детские стульчики для кормления Ваших малышей всегда под рукой.