Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
5.0
Cleanliness:
10.0
Food:
8.0
Amenities:
8.0
1. The hotel was chosen by chance, at a price that suits probably
2. The hotel is comfortable, lawns, palm trees, clean, a separate pool for non-families, a super hall for evening programs, glass, with air conditioning, I have never seen anything like this before
3. The rooms are excellent, 3 rooms in a row, with an interroom door, close to the dining room, the climate works flawlessly, a shower room with a jacuzzi and a bidet, spacious, clean, there are scales! cleaning, change of linen, spotless, the beach is close, with children it turned out to be super convenient in the long shallow water, snorkeling on the pier is excellent....
4. The food is normal, varied, even good, the service in the canteen is good
5. Cons, unfortunately they are. This is a separate key personnel.
5.1 The reception, started with arrival, the driver of the electric car, the luggage deliverer, for some reason said that baby strollers were not lucky, yes suitcases, but no strollers, I had to raise my voice a little, and suddenly it turned out that it was possible.
5.2 the receptionist kept our passports for 3 days and did not report it, after the transfer from the hotel tour guide, he categorically denied their existence, exhausted all the nerves, had to yell, demand their issuance, he claimed that they were not..... complete nonsense, although they were the only ones on the shelf of his desk in a bag. it was super-nervous, gross, dumb, illogical.....then we realized they all create problems out of nothing, then heroically solve them, and extort tips. . .
5.3 are very afraid of the threat that I will write a written complaint, then they seem to be replaced, everything is immediately resolved, but you have to be nervous.
5.4, many people are rude and aggressive, they react to comments by shouting and waving their hands, the impression that tourists are simply hated, although they seem to understand that they live off tourism.
5.5 I'm not sure, but the impression is that this is for the Soviets, for some reason they fawn over the Italians, but this is inaccurate...
5.6 about creating problems, at the beach bar, it is absolutely impossible to sit down 15 minutes before the start of lunch, sheer nonsense, they just kick you out, the unfortunate hot dog or tacos are then carried for 30 minutes, again, Italians are served out of turn, they don’t take orders, even my wife, calmness itself screamed on the 3rd day so I didn’t recognize her)))((((. . .
5.7 the bartender categorically refuses to pour mojito not into a glass, but into a glass, why???? , the problem is out of the blue
It is felt that the management is aware of problems with the staff, trying to fix it, daily questionnaires in the dining room about the service, and there is order, but the reception, beach staff are...
It is also wrong that the hotel dissociates itself from hotel guides, we came across guides from TUI, deceivers, liars, irresponsibly disrupt excursions, openly deceive just to get money, then look for wind in the field, as a result, this leaves an imprint on the hotel, you need to be more picky, street tour guides work better, cheaper
If there is less contact with the staff, then everything is fine !!
Turkish service is simply heavenly after meeting the Egyptians.
2. The hotel is comfortable, lawns, palm trees, clean, a separate pool for non-families, a super hall for evening programs, glass, with air conditioning, I have never seen anything like this before
3. The rooms are excellent, 3 rooms in a row, with an interroom door, close to the dining room, the climate works flawlessly, a shower room with a jacuzzi and a bidet, spacious, clean, there are scales! cleaning, change of linen, spotless, the beach is close, with children it turned out to be super convenient in the long shallow water, snorkeling on the pier is excellent....
4. The food is normal, varied, even good, the service in the canteen is good
5. Cons, unfortunately they are. This is a separate key personnel.
5.1 The reception, started with arrival, the driver of the electric car, the luggage deliverer, for some reason said that baby strollers were not lucky, yes suitcases, but no strollers, I had to raise my voice a little, and suddenly it turned out that it was possible.
5.2 the receptionist kept our passports for 3 days and did not report it, after the transfer from the hotel tour guide, he categorically denied their existence, exhausted all the nerves, had to yell, demand their issuance, he claimed that they were not..... complete nonsense, although they were the only ones on the shelf of his desk in a bag. it was super-nervous, gross, dumb, illogical.....then we realized they all create problems out of nothing, then heroically solve them, and extort tips. . .
5.3 are very afraid of the threat that I will write a written complaint, then they seem to be replaced, everything is immediately resolved, but you have to be nervous.
5.4, many people are rude and aggressive, they react to comments by shouting and waving their hands, the impression that tourists are simply hated, although they seem to understand that they live off tourism.
5.5 I'm not sure, but the impression is that this is for the Soviets, for some reason they fawn over the Italians, but this is inaccurate...
5.6 about creating problems, at the beach bar, it is absolutely impossible to sit down 15 minutes before the start of lunch, sheer nonsense, they just kick you out, the unfortunate hot dog or tacos are then carried for 30 minutes, again, Italians are served out of turn, they don’t take orders, even my wife, calmness itself screamed on the 3rd day so I didn’t recognize her)))((((. . .
5.7 the bartender categorically refuses to pour mojito not into a glass, but into a glass, why???? , the problem is out of the blue
It is felt that the management is aware of problems with the staff, trying to fix it, daily questionnaires in the dining room about the service, and there is order, but the reception, beach staff are...
It is also wrong that the hotel dissociates itself from hotel guides, we came across guides from TUI, deceivers, liars, irresponsibly disrupt excursions, openly deceive just to get money, then look for wind in the field, as a result, this leaves an imprint on the hotel, you need to be more picky, street tour guides work better, cheaper
If there is less contact with the staff, then everything is fine !!
Turkish service is simply heavenly after meeting the Egyptians.
Translated automatically from Russian. View original
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