The hotel does not meet the declared "5 stars"

Written: 29 january 2018
Travel time: 19 — 26 january 2018
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 5.0
Cleanliness: 4.0
Food: 9.0
Amenities: 8.0
When checking in, the administrator demanded 35 dollars for settling, with difficulty we managed to agree on a lower price. The room did not know repair, probably from the opening. It wasn't even cleaned before the guests checked in. When contacting the administrator again, his surprise knew no bounds. According to him, it was a comfortable and well-maintained room and he could not offer better. With a small scandal, the number was changed. And as it turned out - this room also needed a renovation for a long time. I have never seen a sink painted over with ordinary paint, hiding cracks, in several layers !!
The safe in the room didn't work. It wasn't until the end of the first day that the staff solved the problem. It turns out that it takes 8 hours to change a dead battery!
The next problem (epopee) with room key cards: they work or do not work as they want. Almost every day I had to meet with the administrator for the firmware. One day, both keys stopped working and we got into the room after another meeting with the administrator. Thanks to this, we enjoyed the scenery every day. The gardeners take excellent care of the plants.

As it was stated - the Internet works everywhere in the territory.
The map of the hotel deserves special attention. Don't believe your eyes! The beach bar is not there! He's right. And no one will explain to you why drinks are paid at the beach bar. It's just a bar from another hotel. Muhamed the bartender at the Radisson beach bar is very polite, friendly and always welcoming. Probably one of the few who made the rest better.
The food was poor and monotonous (compared to other hotels in Egypt). The famous Egyptian feta in the restaurant could be tasted three times in 8 days, olives 1 time, there was no physalis, dates in small quantities.
The restaurant had coffee for breakfast, rare for Egypt, good quality.
Returning to the first day of my stay, I want to write that I had to solve all the issues on my own. You should not count on the tour operator, they do not solve problems, they cannot (want) to help. And unfortunately, it is also not always possible to trust the reviews, we should not dream of *****. If you want to check - relax in the Radisson...
Will my family go to this hotel again? Definitely - no
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