Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
2.0
Food:
7.0
Amenities:
5.0
We "rested" in this hotel from June 22 to July 2.
bought tours through the tour company Tui (TUI).
On the second day of our stay at the hotel, our room was completely robbed. The room was 313. They surrounded it within 10-15 minutes while we ran out to dinner. It is absolutely certain that the room service robbed us. In the morning, for some reason, our room was cleaned by 2 maids, one could see through the suitcases, the second was cleaning up. And they knew where it was. They stole 2 phones, a fotik, all the cash in euros and rubles (even a trifle was shaken out), a children's game console and a bank card . . and they grabbed all the chargers.
I immediately ran to the reception desk . . told the manager to call the police, explained that we were robbed . . this freak in glasses, said that he would call them now and sent me back to the room to wait for the police...
They did not call the police . . neither on the first day, nor on the second, they did not call at all. The guide from the tour company Julia, also did not help. She threw up her hands and said that she could not help in any way, although for the sake of appearance she had a fight with the hotel managers.
As a result, we did not wait for the police. The hotel managers constantly found some excuses, then they couldn’t get through, then they had no time...
We did not receive any help or apologies from the hotel and the guide.
There is no security in the hotel, there is one man in uniform in the hall, for the sake of appearance . . he looks so that the doors are constantly closed, otherwise it’s hot
There is no video surveillance in the hotel.
"Masseurs" from the beach freely walk around the hotel.
No animation.
Requests from visitors to change the light bulb in the room are responded to within 4 days.
The maids do not react in any way to the "do not disturb" sign, bursting into the room without ceremony
My son, 7 years old, had nothing to do in the hotel, he was bored.
Furniture in the room is old, looks like 15 years old.
The rooms are cleaned badly, or rather they do not clean at all, only make the bed and change the towels.
What we liked:
well fed
good location of the hotel, three beaches nearby and close to the main street.
I would not recommend this hotel or tour company to anyone.
don't take risks
Sincerely, Dmitry Osipov
bought tours through the tour company Tui (TUI).
On the second day of our stay at the hotel, our room was completely robbed. The room was 313. They surrounded it within 10-15 minutes while we ran out to dinner. It is absolutely certain that the room service robbed us. In the morning, for some reason, our room was cleaned by 2 maids, one could see through the suitcases, the second was cleaning up. And they knew where it was. They stole 2 phones, a fotik, all the cash in euros and rubles (even a trifle was shaken out), a children's game console and a bank card . . and they grabbed all the chargers.
I immediately ran to the reception desk . . told the manager to call the police, explained that we were robbed . . this freak in glasses, said that he would call them now and sent me back to the room to wait for the police...
They did not call the police . . neither on the first day, nor on the second, they did not call at all. The guide from the tour company Julia, also did not help. She threw up her hands and said that she could not help in any way, although for the sake of appearance she had a fight with the hotel managers.
As a result, we did not wait for the police. The hotel managers constantly found some excuses, then they couldn’t get through, then they had no time...
We did not receive any help or apologies from the hotel and the guide.
There is no security in the hotel, there is one man in uniform in the hall, for the sake of appearance . . he looks so that the doors are constantly closed, otherwise it’s hot
There is no video surveillance in the hotel.
"Masseurs" from the beach freely walk around the hotel.
No animation.
Requests from visitors to change the light bulb in the room are responded to within 4 days.
The maids do not react in any way to the "do not disturb" sign, bursting into the room without ceremony
My son, 7 years old, had nothing to do in the hotel, he was bored.
Furniture in the room is old, looks like 15 years old.
The rooms are cleaned badly, or rather they do not clean at all, only make the bed and change the towels.
What we liked:
well fed
good location of the hotel, three beaches nearby and close to the main street.
I would not recommend this hotel or tour company to anyone.
don't take risks
Sincerely, Dmitry Osipov
Translated automatically from Russian. View original
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