Огорчил проблемный менеджмент в отеле Disappointed by problematic hotel management

The hotel was upset by the complete lack of customer focus and help from the hotel management in difficult situations. An unpleasant surprise radiated with me - it was difficult to independently look for fellow travelers for additional unique excursions through a private guide in Portovenere and Comacchio, because I came to Italy for the first time and alone. And the hotel did NOT help me with the search for only 3 (!!! ) fellow travelers. Other tourists would also be interested in visiting these UNIQUE places, but we were all deprived of this. And even the director of the hotel, Senor Michele, openly laughed (! ) at my desire to go to Comacchio. Of course, the help would be paid. (Like turning on the split system for heating, because there were still cool nights in April. But he didn’t turn it on - perhaps the split is broken - it’s not possible to turn it on on his own, as well as open and close the blinds). He kept silent, motivated by not knowing the Russian language, but this is not so. (He is smart and speaks excellent Russian. ) Anything they needed for the hotel's benefit was quickly explained in Russian, such as the need to pay the city tax. Very sad. All you had to do was hang a printed text in Russian on A4 sheet about the search for 3 tourists who want to join a unique excursion on the information board at the entrance to the hotel and put a piece of paper near the board with the keys. Even without additional heating, puddles of water on the bathroom floor did not dry up, pouring out of a cramped and not quite correctly designed shower cabin. I had to constantly ask for a rag to wipe. There are no lunches or dinners at the hotel during off-season. For my money (and the price for a single does not match its quality, IMHO) I walked along the wall, I was afraid to once again bring the owners out of a state of shaky emotional balance. Cherry on the cake - in the evening before leaving, the senior director shoved me an old (! ) Used straw hat and called me to his hotel again !! ! I (! ) Was VERY ashamed of his act. It is hard to even imagine that such a level of education and disrespect for hotel guests is possible in Europe. It is NOT ethical to give old things to unfamiliar people, especially clothes to a woman (hotel guest). The disadvantages of the hotel are problematic management, non-working split-system (it is not possible to turn it on yourself, and the owners do not turn it on), lack of batteries in the rooms (they will freeze in the cold), monotonous breakfasts without hot and fruit, cramped rooms, a traumatic white step near the elevator, lack lunches and dinners out of season, problematic blinds, cramped and poorly designed showers, poor artificial lighting in the room. The advantages of the hotel are a convenient location, fast Wi-Fi, an iron (but they are not willing to give it), close to the train station and a mini market, a mini-yard near the hotel, a mini-fridge (paid! )