Ужасное отношение русскоязычного персонала отеля! Terrible attitude of the Russian-speaking hotel staff!

We stayed in this hotel in September. Checked in on Saturday evening. The interior of the hall is interesting, but that's where all the pluses end. I note that initially we had to go to another hotel, but after reading the perfect reviews about this hotel, which are probably written by fellow countrymen of the staff of this hotel from one former CIS republic from different accounts, we rebooked the hotel for an additional fee through the Biblio-Globus specifically on Calypso, with decent surcharge. Bought for an interesting-looking design in the hotel. Behind the reception desk sat a dull-looking, bored girl from a well-known republic of the CIS. After looking at our Russian passports, without ever smiling, she began to fill in something on the computer. To our question about which side the windows of our room face, she sharply answered that there are still no other rooms available and in general you have paid for a standard room, and we give you with a balcony, despite that with a view of the neighboring hotel and garbage . We expected a warmer meeting. And the girl could offer to spend the night in this room, and if you don’t like it, try to change the room when the opportunity arises. Absolutely nothing explained to us, no time for breakfast, no where breakfast takes place, zero emotions. It was immediately evident from her behavior that the person was set up aggressively towards the citizens of Russia. In addition, she also began to teach us that with what mood a person comes to rest, this is how he perceives his living. But I confess to you, until we entered the hotel, we were in a great mood thanks to the wonderful Rossiya airline, which from Vnukovo delivered us to Rimini without delay, and the staff there was friendly and welcoming. The next day, the first breakfast was not bad, a young guy, Italian, worked in the breakfast room. The assortment was not great, but there were warm sausages, warm scrambled eggs, eggs, cucumbers and carrots, cut into strips. On this day (Sunday) good breakfasts are over! I don’t know who writes reviews about yogurts, etc. , since Monday, breakfast was only boiled eggs, butter, bread, one kind of cheese and two kinds of ham. As well as the above-mentioned cucumbers of not the first freshness and RAW cutlets cut lengthwise! The coffee from the coffee machine is acceptable, nothing bad to say. We didn’t remember any yoghurts, no one takes all sorts of muesli, because there is no warm milk to pour from. From fruit on the first day they gave pieces of pineapple, the rest of the days there was a terrible melon similar to a pumpkin to taste, cut into pieces 2x2 cm. )) On the last day there was a watermelon, once a week. No tomatoes, no olives, 2 more types of croissants were true: with and without filling. BUT, all this can be omitted, as we are not super gourmets and would be happy with a couple of coffee sandwiches, subject to the POLITE AND FRIENDLY attitude of the hotel staff. From the second day of my stay, another Russian-speaking girl from the above-mentioned former republic of the CIS worked in the dining room. My wife wanted to sit at a certain table that hadn't been cleared yet. Usually, in all normal hotels, in such a situation, they calmly clean the table and bring appliances. We were told in an orderly tone: "Sit down at another table, the day has not been cleaned! " In an aggressive manner, a la the dining room of the USSR in 1980. We were simply shocked by this collective farm. In the end, I had to eat on a table with crumbs, shifting the cutlery from the next table myself (( The final drop of our indignation was the lack of an early breakfast, which we asked for the night before at the reception for 6.30 am. Since our bus to Venice left at 7.20 and we were limited in time. Italian at the reception desk promised that croissants and coffee would be available. If he refused us, we would have bought yoghurts etc in advance for the road. Arriving at the dining room at 6.30 we found empty tables and a non-functioning coffee machine that was not refilled with either milk or coffee beans. The sleepy girl who was written about earlier, in her usual manner, stated that we had breakfast from 7.00 and she did not know anything about our request for an early breakfast "Full OUT! As a result, we drove 4 hours to Venice, only on drinking water! Service is on the verge of fantasy! The next night we spent in Venice in a 3 * hotel, which we booked ourselves on Booking, and it was the best night for our entire vacation is a week long. The hotel Calypso lacks any soundproofing in principle. We heard people behind the wall talking in a calm voice. Plus, every morning a garbage truck came and dumped the bins with a metallic roar. In the end, we turned to the Biblio-Globus guide about changing the hotel, but she clearly did not want to solve our problem. She said that the replacement can only be at our expense, why it is not clear to me until now. The hotel manager (one of the brothers) apologized to us for his staff, but the next day everything happened again, the boorish snarls of the waitress in the dining room, giggles and jokes with the manager's brother in Italian about us. I personally wanted to run away from this breakfast. We traveled to many countries and saw different categories of hotels, even in such backward countries as Cambodia and Sri Lanka, I have not seen such a boorish attitude of the staff. Perhaps the managers of this hotel have some kind of "romantic relationship" with the Russian-speaking young ladies, since they clearly feel very at ease in this hotel. There are no complaints about the cleaning of the rooms and the location of the hotel. It was always clean and the hotel was well located. Otherwise, the rest was spoiled badly, because. every morning I had to contemplate the ill-mannered, untrained, uncultured representatives of the former republic of the CIS independent in all places. If the hotel owners do not want to lose business, then the only right decision is to kick out such staff with a filthy broom and recruit normal trained Italians in their place, albeit more expensive.