I went to Italy I decided to make myself a birthday present I saw attractive tour options at Tez Tour in November I bought a breakfast tour for 1.000 rubles I didn’t immediately like that the hotel would be known only on the spot upon arrival As they explained to me in the office in Sokolniki because it’s an excursion type Although I hear about this for the first time, I also asked to order vegetarian food for me on the plane (this question is fundamental to me) I also didn’t know the name of the airline before departure Well, in fact, I received all the documents in a day.
To begin with, the flight was delayed for 2 hours due to bad weather in Rimini. The plane is small. The service, in principle, is no worse than that of Transaero (by the way, their plane was kept even longer than ours). everything is worth it And on the way back, someone too smart decided to smoke on board We must pay tribute to the crew: And they served at the level and endured cheerful campaigns of passengers They landed just fine They landed in complete fog in zero visibility (this is in Rimini) I will immediately note no complaints about transfers no As well as excursions to San Marino and Venice, which were included in my tour price.
Venice is a chic city. First time in it. I just fell in love. Moreover, we were very lucky with the weather. Rimini itself is a good town. I didn’t go to restaurants. By the way, they settled us not in Rimini itself, but in the Viserba area on the coast. The area was all in hotels. There was only one shop nearby. Cafes and restaurants. an adequate person in the hotel Michael is Italian But he was not there almost all the time. His wife Natalia is a Russian from St. Petersburg.
It seems to be sweet But then she began to show character and be rude And the worker Giuseppe, who dragged everything on himself in the hotel And cooked both at the reception and in the bar The maniac was still the same At all requests, he said that we want a lot for little money and that they were silent and did not complain I was offered sex He glued all the girls He is Albanian and pretends to be Italian It's cold in the hotel They heat 3 times a day but not all rooms get warm If you want warmth - pay 6 euros per day The rooms were cleaned so-so Sometimes they didn't change towels at all every other time The floors are not washed in the bathroom. The water heats up for a very long time. The layout of the bathroom is unsuccessful. First, the entrance to the shower and after the shower, the toilet. The floors do not dry and you walk on wet.
There were Chinese with us - they were given new rooms with normal doors, but they dirtied them. The hotel takes a deposit of 50 euros and a tax on accommodation, which the travel agency did not warn about in advance. In general, I was going to take 100 euros with me in total and changed more money on time. in the amount of 15 euros and for the entire stay But catches only in the lobby Breakfasts are poor - one cup of coffee per person is limited So 2 is no longer possible to take Croissant from the supermarket Small toasts and jam Dinners a little better There is soup and salad During the day the hotel closes for a few hours and everyone is kicked out for some reason I was somehow sitting by the fireplace downstairs on the Internet and Natalya was feeding the baby right there The child was distracted and I was kicked out Although I am a client and pay for the hotel and why can’t she feed the baby in the room or in the kitchen.
When the problems started and I asked to change the room, she said that there were no places. Although it was her problem that the tourists were well. A separate situation with the guide Natalia It seemed to be nice at first, But then rudeness also began. ), since there wasn’t enough space for everyone That is, Tez tour didn’t guess this nuance in advance It was warmer But my friend didn’t have water in the shower The hotel was essentially empty But she changed the room with a scandal only after 3 days Then the light burned out Again on all claims staff rude Rooms without windows At the same time, the Italians lived in the same hotel with windows with balconies and good plumbing.
The trick was that there was always no administrator at the reception, that is, anyone can come to the hotel and take the keys and go to your room. The hostess and she is the administrator in English, not a word at all. In the morning, the hotel is closed. at lunchtime If the administrator left, then people won’t get into the rooms again But it was only in the last days when only Russians were left in the hotel It was fun for the girl from the group when she couldn’t get in at 23 o’clock although she had warned her in advance Giuseppe told her to walk around and knock on the windows the hotel may be opened to her Initially, both hotels are declared as round-the-clock. When she called Natalya Zubtsova, the guide who is responsible for tourists, Natalya replied that it was none of her business and she was sleeping and she was awakened And she could not help.
And there is Giuseppe, who also sent and who also doesn’t care about the fate of the clients. As a result, the girl got to the hotel. Natalia told everyone how they woke her up and she couldn’t fall asleep after everything and so that they wouldn’t call her and she would turn off the phone. And another guide Andrey supported her in this That is, if tourists spend the night on the street, then for Tez Tour employees this is in the order of things. I will also add that in both hotels it is forbidden to eat and drink and they charge a fine of 300 euros for this. Upon arrival, I wrote a complaint to Tez Tour, to which they answered that the service was provided and no one before me complained before and, as usual, they saved themselves.
So Tez Tour does not check the reputation of its employees. We are still lucky. We were not beaten, but only rude and poked.
To begin with, the flight was delayed for 2 hours due to bad weather in Rimini. The plane is small. The service, in principle, is no worse than that of Transaero (by the way, their plane was kept even longer than ours). everything is worth it And on the way back, someone too smart decided to smoke on board We must pay tribute to the crew: And they served at the level and endured cheerful campaigns of passengers They landed just fine They landed in complete fog in zero visibility (this is in Rimini) I will immediately note no complaints about transfers no As well as excursions to San Marino and Venice, which were included in my tour price.
Venice is a chic city. First time in it. I just fell in love. Moreover, we were very lucky with the weather. Rimini itself is a good town. I didn’t go to restaurants. By the way, they settled us not in Rimini itself, but in the Viserba area on the coast. The area was all in hotels. There was only one shop nearby. Cafes and restaurants. an adequate person in the hotel Michael is Italian But he was not there almost all the time. His wife Natalia is a Russian from St. Petersburg.
It seems to be sweet But then she began to show character and be rude And the worker Giuseppe, who dragged everything on himself in the hotel And cooked both at the reception and in the bar The maniac was still the same At all requests, he said that we want a lot for little money and that they were silent and did not complain I was offered sex He glued all the girls He is Albanian and pretends to be Italian It's cold in the hotel They heat 3 times a day but not all rooms get warm If you want warmth - pay 6 euros per day The rooms were cleaned so-so Sometimes they didn't change towels at all every other time The floors are not washed in the bathroom. The water heats up for a very long time. The layout of the bathroom is unsuccessful. First, the entrance to the shower and after the shower, the toilet. The floors do not dry and you walk on wet.
There were Chinese with us - they were given new rooms with normal doors, but they dirtied them. The hotel takes a deposit of 50 euros and a tax on accommodation, which the travel agency did not warn about in advance. In general, I was going to take 100 euros with me in total and changed more money on time. in the amount of 15 euros and for the entire stay But catches only in the lobby Breakfasts are poor - one cup of coffee per person is limited So 2 is no longer possible to take Croissant from the supermarket Small toasts and jam Dinners a little better There is soup and salad During the day the hotel closes for a few hours and everyone is kicked out for some reason I was somehow sitting by the fireplace downstairs on the Internet and Natalya was feeding the baby right there The child was distracted and I was kicked out Although I am a client and pay for the hotel and why can’t she feed the baby in the room or in the kitchen.
When the problems started and I asked to change the room, she said that there were no places. Although it was her problem that the tourists were well. A separate situation with the guide Natalia It seemed to be nice at first, But then rudeness also began. ), since there wasn’t enough space for everyone That is, Tez tour didn’t guess this nuance in advance It was warmer But my friend didn’t have water in the shower The hotel was essentially empty But she changed the room with a scandal only after 3 days Then the light burned out Again on all claims staff rude Rooms without windows At the same time, the Italians lived in the same hotel with windows with balconies and good plumbing.
The trick was that there was always no administrator at the reception, that is, anyone can come to the hotel and take the keys and go to your room. The hostess and she is the administrator in English, not a word at all. In the morning, the hotel is closed. at lunchtime If the administrator left, then people won’t get into the rooms again But it was only in the last days when only Russians were left in the hotel It was fun for the girl from the group when she couldn’t get in at 23 o’clock although she had warned her in advance Giuseppe told her to walk around and knock on the windows the hotel may be opened to her Initially, both hotels are declared as round-the-clock. When she called Natalya Zubtsova, the guide who is responsible for tourists, Natalya replied that it was none of her business and she was sleeping and she was awakened And she could not help.
And there is Giuseppe, who also sent and who also doesn’t care about the fate of the clients. As a result, the girl got to the hotel. Natalia told everyone how they woke her up and she couldn’t fall asleep after everything and so that they wouldn’t call her and she would turn off the phone. And another guide Andrey supported her in this That is, if tourists spend the night on the street, then for Tez Tour employees this is in the order of things. I will also add that in both hotels it is forbidden to eat and drink and they charge a fine of 300 euros for this. Upon arrival, I wrote a complaint to Tez Tour, to which they answered that the service was provided and no one before me complained before and, as usual, they saved themselves.
So Tez Tour does not check the reputation of its employees. We are still lucky. We were not beaten, but only rude and poked.
Translated automatically from Russian. View original
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