Changing the hotel on arrival (for a worse option) without explanation and no explanation. Cancellation of excursions or their reduction. Group escort who forgets to tell tourists when, where and how they are going.
This hotel was booked by a travel agency. Terrible rooms with broken furniture and dirty gray linens. For 4 days there was not even an attempt to clean, but on the 3rd day (thanks) we were "thrown" toilet paper and soap into the room (left on the threshold in front of the door).