We have been resting in Hurghada for 5 years, this is 2 times a year and this is only this hotel. We are regular customers, almost like locals. The 1st time we went, not even knowing where, everything was fine with us.
As for the travel agency, everything was fine. The girl helped us a lot, for which we are very grateful to her. Everything was quickly and well designed and organized, in general there are no questions for her.