Complete disrespect for their customers.
Bought a trip to Mercure in Hurghada in this office. Everything is fine as long as everything is fine with you, as soon as you start having problems - do not expect a good attitude towards yourself from the travel agency Pegas turistik. At the first meeting, a guide named Natasha clearly explained everything, take excursions only from them (Pegas has exactly twice the price for the same thing that local companies offer on the beach, although we all go later from the same places with local companies) otherwise, in the event of an insured event, do not expect help from third-party organizations, insurance will not help, in fact it turned out to be the opposite.