I liked the quality of service in the agency. They arranged for us to purchase the tour, and until now they are helping us solve our problem with the loss of luggage at the hotel. Everything was fine with the transfer, everything was on time.
Everything was good in the hotel. When we were leaving, there was a problem, our luggage flew to Germany by mistake. The hotel had such a service when the luggage is picked up in the room, taken to the reception, and then to the airport.