We got to the hotel by Fortuna, so we read the reviews already being at the hotel, while we were waiting for the room. We tried to use Wi-Fi, the maximum was to send SMS to relatives about a safe arrival.
We traveled as a couple in December. Settled pretty quickly, without a fee for improving the room, I think the rooms are about the same in their category. Cleaning consisted of changing towels, taking out the trash and a perfectly made bed plus a bottle of water.