The travel agency works with the worst operator in Italy - Gartour. Sightseeing buses are old, the drivers all the way crackle on the phone, interrupting the guide and often letting go of the steering wheel! Bus drivers being late for a tour is a common occurrence! Guides during the entire transfer either talk on the phone or sleep! Literally a couple of phrases for a 4-hour journey! Accommodation hotels - rooming houses for the homeless.
The office of the travel agency advised this "hotel". They pecked at the fact that he was allegedly in the center of Rome. Then, already in Rome, having taken a map of the Center of Rome (!