I have used their services twice and have had problems every time.
I won’t talk about April, I’ll tell you about October. Barely achieved the issuance of a package of documents before going on vacation. Instead of the accepted three days, the package of documents was issued to me in a day and only after calling the hotline. We flew from Rostov, and since we live in the Voronezh region, we had to get there (9 hours by train).