Rudeness and discomfort
As claims come in. 1. The guide must be sober. Is always. Or, at least, when he is engaged in the performance of direct duties: he accompanies the group on the bus. In our case, the guide Irina, departure from Vinnitsa on December 21, 2017, arrival in Yaremche on December 22, 2017. 2. The Agency is obliged to present important information clearly and concisely in the "Tour Program".