Как мы отдохнули с "помощью" туроператора "Южный Крест" How we rested with the "help" of the tour operator "Southern Cross"

1. For hotel accommodation - meeting us at the Phuket airport on 24.01. 2011 employee, firstly: he did not speak either Russian or English, and secondly: after dropping us off at the Tropikal Resort 4 * hotel, he immediately left; there were no Russian and English speakers at the “reception”, and until the local leader appeared, about half an hour passed, but even with his appearance it didn’t get any easier - checks of our documents, vouchers, telephone conversations in Thai began. As a result, he found out that a room was not booked for us in this hotel, we are not in the computer database, all the rooms are occupied. I urged to connect me with the representative of the Southern Cross Travel Tour Operator, but his phone did not answer.
Time passed slowly, it was very hot, moving from the Bangkok hotel to the airport + flight + transfer from the airport to the hotel tired us out, and when the hotel administration representative offered us to temporarily check into the Tropikal Garden 3 * hotel, we had to agree, after which again, we waited for a car for a long time, loaded, drove, unloaded.
2. At the Tropikal Garden 3 * hotel, when completing the documents, the girl at the “reception” told us that now we will live here for the entire vacation period, and to my question - Why? - stated that "... they received a call from the company" Southern Cross Travel "and gave this information. " And again, it was impossible for me or the administration of the second hotel to contact the representative of the Tour Operator - the phone did not answer. I didn’t even want to enter the room - peeled walls and old furniture, foul-smelling sheets, the incredible noise of the air conditioner.

My wife and I experienced strong negative feelings - disappointment, anger, indignation, resentment, confusion, a sense of humiliation of our dignity and other physical (fatigue, fever, dizziness) and moral suffering.
3. The next morning, 25.01. 2011, instead of a relaxing holiday, I was forced to fight for my rights in order to get the service of the quality that I paid for in Moscow: I myself went to the Tropikal Resort 4 * hotel, which cost me time and nerves (i. e. mental suffering), threats to the hotel management that I will live with them at the "reception" in order to overcome their resistance and obtain consent to our accommodation in a good room of their hotel.

4.
Even such a simple action as moving from hotel to hotel (without the personal participation of the representative of the Tour Operator) took about FOUR hours of time, brought us new physical and moral suffering, unforeseen financial expenses: Vera, the representative of the Tour Operator, guided us through SMS, in which she offered us at 12-00 we will move to the Tropikal Resort 4 * hotel, after which we waited for 40 minutes, standing in the heat, to be transported, and then for another THREE HOURS we waited for access to the room / Check out at the Tropical Garden hotel at 12.00, and at the hotel Tropical Resort - Check in at 15.00. Of course, Vera knew that we would have to wait a few hours after the move, but she did not inform us about this. Apparently, the leadership of the Tour Operator & quot; Southern Cross Travel & quot; installations such to their employees.
5. Vera, a representative of the Southern Cross Travel Tour Operator, behaved towards us DEFINITELY and UNETHICALLY (I didn’t give her last name, I just - Vera spoke irritably, dismissively;
- categorically refused to draw up a protocol on my comments on the quality of tourist services (in accordance with the provisions of clause 8.2. of the Agreement for the implementation of the tourist product of 17.01. 2011);

- even sign a copy of my (one-sided) application addressed to Yevgeny Yarkin, the head of the representative office of the Southern Cross Travel Tour Operator on about. Phuket she also refused. Having submitted the application addressed to Yevgeny Yarkin, I hoped to receive an answer, but I did not wait for it. After all, the employees of this company are very busy and often TIRED. See in Odnoklassniki how Mr. Yarkin is resting on about. Phuket - Fabulous rest! (a young man flew in from Barnaul, he is only 26 years old, is it cold there in Barnaul? ).
6.
The final chord: just like hotel accommodation, the obligation to provide us with a service included in the tourist product - transfer upon departure - was also improperly fulfilled: Vera - the representative of the Tour Operator - again guided us through SMS, in which she said that the departure to the airport at 4-45, and the flight to Bangkok at 7-10. There was no information about the flight number, there was no escort to the check-in counter - the driver drove to the airport and left. . .