Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
4.0
Cleanliness:
9.0
Food:
9.0
Amenities:
7.0
Today is my last day at this hotel. Usually, when leaving, you feel a slight sadness, but here - something similar to relief. But in order.
Coming to Alanya for the first time, be prepared for the fact that the road from the airport to the hotel can take 2-3 hours, or even more. Our children were simply exhausted, since the flight was at night and upon arrival everyone was "boiled". Particularly infuriated half-hour stop near the shops.
We got to the hotel around 10 am. Check-in at 2 o'clock, not at 12, as stated. At the reception, almost no one speaks Russian. There was one boy, but not always. The reception desk was taken by storm, and although they put 20 bucks in the passport beforehand, they stood in line like everyone else, though they gave a normal number. The work of the girls at the reception goes in this mode - people came up, asked something from her, she nodded, walked away... Others come up, she switches to them, completely forgetting about the first ones who came up. You have to constantly push and remind yourself. Passports are piled up in a huge pile right next to the photocopier and you can easily reach them through the counter, especially since the female employees often leave for a long time somewhere.
We were looking for the room ourselves. We carried our suitcases to our room. The room is, to be fair, clean, with working equipment, crisp white linen, LCD TV and a stunning view, just like the pictures on the site. Of the minuses - very low railings on the balcony - the child was not allowed to go there. cleaned every day, but the girls who clean - neither in Russian nor in English do not understand. We asked for a week to give us a shower gel - he smiles nods and... does not, although the dollar takes away all the time). We had a safe in the room, we paid $30 for it for 10 days. Many rooms don't have safes.
Having hastily laid out things, we naturally rushed to the pools. They are really big and very clean. There are umbrellas and sun loungers around. And not a single free... There is nowhere to sit. None of the pools... Here and now it's 9 in the morning, and everything is busy from 6-7 in the morning. Out of desperation, I had to get up every day at 6 am and go to take sunbeds. Moreover, there is no certainty that your things will not be thrown off, and the sunbed and umbrella will not be taken away. We've been in this situation a couple of times. Moreover, both times our offenders were the Turks, who are resting in this hotel a large number.
Well, the most interesting and exciting activity in this hotel is dinner! Seeing this for the first time, we were simply stunned. Imagine a crowd besieging the entrance to a restaurant. At the appointed time, the doors open and this whole crowd runs at full speed to the food, to the tables, forks, plates are dropped along the way, food is poured onto the floor. Speaking of food. They cook a lot and tasty, quite varied. For breakfast, a lot of buns, cheeses, sausage, boiled and fried eggs, pancakes (didn't like it). Their coffee is just amazing. For lunch, vegetables, rice, pasta, french fries, several types of meat (mostly lamb and chicken) Often fish - I highly recommend. Of the sweets, there are many types of puddings, jelly, some cakes and cookies, which our children called wet and refused to eat. And wet - because they literally swim in syrup, oil and honey. Here the taste and color... From the fruits there were always watermelons, melons, apples, royal bananas (where would they be without them in Alanya), nectarines, plums, apricots. Strawberries were seen a couple of times - they saw them - they were swept away by the children who were the first to run into the restaurant. There were about 50 vases there)) It would be better if they didn’t give it at all. By the way, there are a few more comments on the work of the restaurant - since they have bad air conditioning there (in the lobby, corridors and elevators they did not work even once in 10 days, and in the restaurant only in the evenings), we took places in the air. So, in the evenings they are not allowed to open umbrellas over the tables, although the sun is still very hot. Sometimes it reached the point of absurdity - the tourist opened the umbrella over the table himself, and the waiter came up and closed it, the tourist argued that his and his family's shoulders were burned in the sun, that it was hot to sit, and the waiter calmly rolled the umbrella to the side. They have big problems with umbrellas and shade there - I'm sitting near the large pool right now - I counted 30 umbrellas around the perimeter. And the hotel has over 600 rooms, according to their website. Here, count for yourself. It's these minor flaws that spoil the feeling of relaxation. There were many dissatisfied. In elevators, in restaurants, on the beach, people expressed their complaints about the hotel, saying that they had never seen anything like it.
Okay, now for the good stuff. The hotel has a good spa. Sauna, hammam, indoor pool, they do a lot of procedures - masks, massage, peeling, everything is very high quality. The gym is very well equipped. The territory of the hotel is very beautiful and clean, there is a mini club for children, where they really do. A separate word about the animators - well done. They really work conscientiously, amuse the people, stir up even the most motionless. The hotel has three slides and a wave pool. All this works at a certain time. The beach is large enough, although not particularly clean. That's where there are a lot of sunbeds!
In general, the conclusion is - I will not go there again. There is no feeling of rest, relaxation here - you have to fight for sunbeds, umbrellas, for food. I never saw the famous Turkish hospitality. Staff unsmiling, sometimes rude. If it weren't for the tours, we'd just have howled there. And one more thing - you have to go where there are fewer Russians, and here the hotel consists of 80-90% of ours. If you have any questions - ask - I will answer, while impressions are fresh.
Coming to Alanya for the first time, be prepared for the fact that the road from the airport to the hotel can take 2-3 hours, or even more. Our children were simply exhausted, since the flight was at night and upon arrival everyone was "boiled". Particularly infuriated half-hour stop near the shops.
We got to the hotel around 10 am. Check-in at 2 o'clock, not at 12, as stated. At the reception, almost no one speaks Russian. There was one boy, but not always. The reception desk was taken by storm, and although they put 20 bucks in the passport beforehand, they stood in line like everyone else, though they gave a normal number. The work of the girls at the reception goes in this mode - people came up, asked something from her, she nodded, walked away... Others come up, she switches to them, completely forgetting about the first ones who came up. You have to constantly push and remind yourself. Passports are piled up in a huge pile right next to the photocopier and you can easily reach them through the counter, especially since the female employees often leave for a long time somewhere.
We were looking for the room ourselves. We carried our suitcases to our room. The room is, to be fair, clean, with working equipment, crisp white linen, LCD TV and a stunning view, just like the pictures on the site. Of the minuses - very low railings on the balcony - the child was not allowed to go there. cleaned every day, but the girls who clean - neither in Russian nor in English do not understand. We asked for a week to give us a shower gel - he smiles nods and... does not, although the dollar takes away all the time). We had a safe in the room, we paid $30 for it for 10 days. Many rooms don't have safes.
Having hastily laid out things, we naturally rushed to the pools. They are really big and very clean. There are umbrellas and sun loungers around. And not a single free... There is nowhere to sit. None of the pools... Here and now it's 9 in the morning, and everything is busy from 6-7 in the morning. Out of desperation, I had to get up every day at 6 am and go to take sunbeds. Moreover, there is no certainty that your things will not be thrown off, and the sunbed and umbrella will not be taken away. We've been in this situation a couple of times. Moreover, both times our offenders were the Turks, who are resting in this hotel a large number.
Well, the most interesting and exciting activity in this hotel is dinner! Seeing this for the first time, we were simply stunned. Imagine a crowd besieging the entrance to a restaurant. At the appointed time, the doors open and this whole crowd runs at full speed to the food, to the tables, forks, plates are dropped along the way, food is poured onto the floor. Speaking of food. They cook a lot and tasty, quite varied. For breakfast, a lot of buns, cheeses, sausage, boiled and fried eggs, pancakes (didn't like it). Their coffee is just amazing. For lunch, vegetables, rice, pasta, french fries, several types of meat (mostly lamb and chicken) Often fish - I highly recommend. Of the sweets, there are many types of puddings, jelly, some cakes and cookies, which our children called wet and refused to eat. And wet - because they literally swim in syrup, oil and honey. Here the taste and color... From the fruits there were always watermelons, melons, apples, royal bananas (where would they be without them in Alanya), nectarines, plums, apricots. Strawberries were seen a couple of times - they saw them - they were swept away by the children who were the first to run into the restaurant. There were about 50 vases there)) It would be better if they didn’t give it at all. By the way, there are a few more comments on the work of the restaurant - since they have bad air conditioning there (in the lobby, corridors and elevators they did not work even once in 10 days, and in the restaurant only in the evenings), we took places in the air. So, in the evenings they are not allowed to open umbrellas over the tables, although the sun is still very hot. Sometimes it reached the point of absurdity - the tourist opened the umbrella over the table himself, and the waiter came up and closed it, the tourist argued that his and his family's shoulders were burned in the sun, that it was hot to sit, and the waiter calmly rolled the umbrella to the side. They have big problems with umbrellas and shade there - I'm sitting near the large pool right now - I counted 30 umbrellas around the perimeter. And the hotel has over 600 rooms, according to their website. Here, count for yourself. It's these minor flaws that spoil the feeling of relaxation. There were many dissatisfied. In elevators, in restaurants, on the beach, people expressed their complaints about the hotel, saying that they had never seen anything like it.
Okay, now for the good stuff. The hotel has a good spa. Sauna, hammam, indoor pool, they do a lot of procedures - masks, massage, peeling, everything is very high quality. The gym is very well equipped. The territory of the hotel is very beautiful and clean, there is a mini club for children, where they really do. A separate word about the animators - well done. They really work conscientiously, amuse the people, stir up even the most motionless. The hotel has three slides and a wave pool. All this works at a certain time. The beach is large enough, although not particularly clean. That's where there are a lot of sunbeds!
In general, the conclusion is - I will not go there again. There is no feeling of rest, relaxation here - you have to fight for sunbeds, umbrellas, for food. I never saw the famous Turkish hospitality. Staff unsmiling, sometimes rude. If it weren't for the tours, we'd just have howled there. And one more thing - you have to go where there are fewer Russians, and here the hotel consists of 80-90% of ours. If you have any questions - ask - I will answer, while impressions are fresh.
Translated automatically from Russian. View original
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